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Enhanced Mobile Satellite Services (EMSS) Equipment, Provisioning and Customer Care Help Desk Support

Active

FA2541-27-EPCCFederal

Response Deadline12/10/2026, 09:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The United States Space Force, through the Space Systems Command Commercial Services Office, is seeking a contractor to provide comprehensive cradle-to-grave service management for the Enhanced Mobile Satellite Services (EMSS) program. This effort supports the Department of War, federal, state, local, and approved foreign governments by providing satellite communication services via a secure gateway connected to a commercial Low Earth Orbit constellation. The scope of work includes 24/7/365 dedicated help desk support, provisioning, invoicing, and the management of diverse services such as secure voice, high-speed broadband, and data transmission. Additionally, the contractor will handle logistics, hardware sourcing, and the maintenance of a master subscriber database tracking equipment and SIM cards. A critical requirement of this contract is the protection of Controlled Unclassified Information (CUI), necessitating a C3PAO-certified CMMC 2.0 Level 2 status and compliance with NIST SP 800-171 controls. The contractor must demonstrate capabilities in project management, global logistics for CONUS and OCONUS shipping, and the ability to integrate data with the Defense Property Accountability System and Iridium's SPNET. This sources-sought effort, identified by solicitation FA2541-27-EPCC under NAICS 517410, requires interested vendors to submit a white paper by December 10, 2026, detailing their technical capabilities and cybersecurity posture.

General Info

US Space Force seeks a contractor for EMSS satellite communication service management.

Agency

Department Of Defense → FA2541 Ssc Comrcl Svs Ofc Ssc Cmk

NAICS

517410 - Satellite Telecommunications

Place of Performance

Hanover, MD, USA

Set-Aside

NONE

Documents

6 pages · rfi

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseSources Sought

PostedNov 3

Sources Sought

Response DeadlineDec 10

Submission deadline

Response Deadline

12/10/2026, 09:30:00 PM UTCin about 1 month

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Organization & Contact Information

AgencyDepartment Of Defense → FA2541 Ssc Comrcl Svs Ofc Ssc Cmk

Contacts2 people available

OfficeEL SEGUNDO, CA, 90245, USA

Organization / AgencyDepartment Of Defense → FA2541 Ssc Comrcl Svs Ofc Ssc Cmk

Office AddressEL SEGUNDO, CA, 90245, USA

Contacts

LaMario Cato

contact@example.gov

Melvin Spann

contact@example.gov

Full Description

The United States Space Force (USSF) provides United States Government (USG) and other sponsored customers with satellite communication services through a dedicated, government-controlled gateway. The secure gateway communicates with the contracted commercial Low Earth Orbit (LEO) satellite constellation, and traffic processed through the secure gateway may be routed through secure government networks, public telephone networks, or other third-party networks. The program provides cradle-to-grave services and support to its customers, including baseline network airtime access, sale and provisioning of authorized devices, 24/7/365 dedicated help-desk support, enhanced Government capabilities such as encrypted communications, comprehensive operation and maintenance of the secure gateway, and other services.

The objective of this possible follow-on effort is to deliver provisioning support and 24/7/365 dedicated help desk support to all authorized EMSS customers, including the Department of War (DoW), Federal Government, State and Local Government, approved foreign and allied governments, and other sponsored customers. The contractor may be required to provide EMSS Service Management services including Telecommunications Service Order (TSO) order management, warranty support, inventory management, supply chain functions, sub-contract management, provisioning activities, gateway liaison services, Return Material Authorization support, reporting, and program management.

The scope includes provisioning, invoicing, record management, and customer care services for users who access the commercial satellite constellation through the secure gateway. Services include Telephony (Voice), Data Transmission (Circuit and Packet Switched), Short Burst Data messaging, Tactical Push-to-Talk voice and data, Paging and Alerting, Multicast Data Broadcasts, High-Speed Broadband services, Secure Voice, enhancements/evolutions of those services, and additional commercial services introduced during the period of performance and included under separately managed baseline access agreements.

The Performance Work Statement (PES) contained in this posting is a secured attachment. To get access please submit a request through SAM.gov, including at a minimium POC name/contact information, vendor/entity name and CAGE code. Only vendors with Active SAM Registration will be considered for granted access and the Government reserves the right to deny access as it sees fit. These additional security measures are to comply with SF/SSC PA guidance.