Enterprise Support Services (ESS)

The Enterprise Support Services contract delivers comprehensive IT support to Immigration and Customs Enforcement’s Office of the Chief Information Officer, enabling enterprise-wide mission execution across the Department of Homeland Security. It consolidates and centralizes critical operations and maintenance functions previously managed under separate agreements, now unified under a single framework to enhance efficiency and service quality. Key service areas include Vendor Contract Support, Incident and Problem Coordination, Change Management, the ICE Network Operations Center, Endpoint Device Management, Enterprise Email and Domain Management, Enterprise Services and Tools Operations & Maintenance, and IT Service Management via ServiceNow. The contract ensures full-spectrum support covering deskside and customer service, network and systems operations, information assurance, infrastructure maintenance, and IT project execution at both national and regional levels. This contract is designated as a Small Business Set Aside, specifically targeting small businesses under NAICS code 541512, reflecting a commitment to small business participation in federal IT services. Performance will be centered in Washington, District of Columbia, with point of contact information provided for both technical and small business specialist needs. The primary contact for inquiries is Milan Jovanovic, while Samuel Thompson serves as the Small Business Specialist and APFS Coordinator. The contract aims to standardize and elevate IT service delivery across ICE, ensuring resilient, secure, and responsive technology operations that align with the agency’s mission-critical objectives.