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Enterprise Support Services (ESS)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Enterprise Support Services contract provides comprehensive IT support for the enterprise-wide activities of the Immigration and Customs Enforcement Office of the Chief Information Officer. This effort consolidates various operations and maintenance services to support the ICE mission, specifically focusing on Vendor Contract Support, Incident and Problem Coordination, Change Management, and the Network Operations Center. Additional core functions include Endpoint Device Management, Enterprise Email and Domain Management, Enterprise Services and Tools Operations and Maintenance, and IT Service Management via ServiceNow. These services deliver a full spectrum of technical capabilities, including deskside and customer support, network and infrastructure support, systems development, service delivery, and information assurance. The contract is structured as a small business set-aside under NAICS code 541512, with the primary place of performance located in Washington, District of Columbia. It ensures that both enterprise-level and regional IT project support are maintained to sustain critical agency operations.

General Info

IT support services for ICE OCIO focusing on operations, maintenance, and infrastructure management.

Agency

Department of Homeland Security → Immigration And Customs Enforcement

NAICS

541512 - Computer Systems Design Services

Place of Performance

Washington, DC, USA

Set-Aside

SBA

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

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forecast

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Organization & Contact Information

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AgencyDepartment of Homeland Security → Immigration And Customs Enforcement
Contacts3 people available
OfficeN/A
Organization / AgencyDepartment of Homeland Security → Immigration And Customs Enforcement
Office AddressN/A
Contacts
Milan Jovanovic
contact@example.gov
+1 (555) 000-0000
Milan Jovanovic
contact@example.gov
+1 (555) 000-0000
SAMUEL THOMPSONSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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The ESS contract will provide IT support services for enterprise-wide activities of ICE OCIO in support of the ICE Mission. IT OPS contracted O&M services once consolidated under the existing contract will now be focused under this contract for Enterprise-wide services to include providing Vendor Contract Support (VCS), Incident/Problem Coordination (I/PCT), Change Management, ICE Network Operations Center (NOC), Endpoint Device Management (EDM), Enterprise Email and Domain Management (EEDM), Enterprise Services and Tools Operations & Maintenance (ESTOM), and Information Technology Service Management (ITSM (ServiceNOW)). These services will provide ICE with a full range of IT support to include complete deskside and customer support, network support, systems development, service delivery, information assurance, infrastructure support and IT project support at the enterprise level and regionally.

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