This Combined Synopsis/Solicitation opportunity from Department Of Veterans Affairs was posted on June 3, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Erie VAMC Phone Answering Services

Closed

36C24427Q0001Federal

Submission Closed06/18/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

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26-011 - Emergency Call Monitoring Services

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Broadland Housing Association Limited and Orwell Housing Association Limited are seeking a supplier for an Emergency Call Monitoring telephone answering service to be performed in East Anglia. This single-stage tender is being conducted under a Competitive Flexible Procedure pursuant to the Procurement Act 2023. The estimated contract value is 224,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029, and a possible two-year extension through March 31, 2031, at the sole discretion of the authorities. Small and medium-sized enterprises are identified as particularly suitable for this opportunity. The award decision will be based on a weighted evaluation consisting of written submission quality at 50 percent, economy price at 30 percent, and interview and presentation quality at 20 percent. Additionally, the authorities will assess exclusion grounds, minimum insurance requirements, and minimum economic and financial standing. Interested parties must submit their responses in English via the designated eSourcing portal by the deadline of November 27, 2026, at 12:00pm, with an enquiry deadline of November 20, 2026. Primary points of contact for the procurement are Barry Ashby for Broadland Housing and Claire Kent for Orwell Housing.

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Answering Service - After Hours

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The City of Tampa Water Distribution department is soliciting quotes for an after-hours answering service under solicitation 27-P-00025. The selected provider will be responsible for answering, assigning, dispatching, reporting, and recording all calls 365 days per year, including holidays and weekends, in accordance with City protocols. Key requirements include the ability to support Telecommunications Relay Service or IP-relay in both English and Spanish. The contract includes specific line items for 14,000 standard completed calls and 1,000 emergency or outage-related calls. Bidders must provide an organizational history, at least three professional references, a detailed methodology and approach, an implementation timeline for account setup, and a list of dedicated employees and equipment. To avoid disqualification, applicants must certify their Florida business license and adhere to strict non-discrimination and civil rights compliance standards. The City may award the contract by division, line item, or aggregate total. The awardee is required to perform at least 51 percent of the work with its own forces and must provide daily call records, preferably in XML format. Failure to submit these reports may result in a 25 dollar per day penalty, and five such deductions within one month may trigger termination proceedings. Payment is processed approximately every 30 days following the receipt of correct invoices and is subject to the Florida Prompt Payment Act. All quotes must be submitted electronically via the OpenGov portal by the October 30, 2026, deadline.

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DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for live answering, dispatching, and work order entry services under solicitation HA-2026-113. The selected vendor will provide 24/7 call handling, immediate dispatch of after-hours emergency calls, and technical integration into HACLA's business system via unique operator email addresses and a secure SMS service. Key deliverables include monthly analytic reports in Excel format and the retention of all call recordings for at least one year. The contract is structured with a one-year base period and four subsequent one-year options, for a maximum term of five years. HACLA intends to award multiple contracts based on best value, evaluating proposals on qualifications, staffing, technical approach, and price. Proposals are due by November 12, 2026, at 11:00 a.m. PT and must be submitted via mail or hand delivery, as electronic submissions are not accepted. Required documentation includes a detailed price form, a list of subcontractors, a workforce profile, and an emergency contingency plan. Awardees must maintain comprehensive insurance coverage of $1,000,000 for workers compensation, commercial general liability, automobile liability, and cybersecurity. The contract mandates strict adherence to confidentiality and data protection for personally identifiable information, as well as compliance with Section 3 of the Housing and Urban Development Act of 1968 and various federal labor and safety standards.

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CA18282 - Provision of 111-2 Service

Solicitation # 9b02a656-c157-410b-ae85-747eea963799

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Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

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Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.

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FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

3 months ago

DEADLINE

N/A

AI Contract Overview

This solicitation for phone answering services at the Erie VA Medical Center is issued as a combined synopsis and solicitation under FAR Part 12, specifically targeting Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and structured as a firm-fixed-price contract with a six-month base period followed by three one-year option periods, extending potential performance through March 31, 2030. The work requires 24/7 coverage of phone services at the Erie, Pennsylvania facility, with performance beginning on October 1, 2026. Offerors must submit a technical proposal not exceeding 20 pages, including three past performance examples, a signed Letter of Support Certification, and technical specifications in PDF format, all sent electronically to the designated point of contact by the June 18, 2026 deadline. The contract incorporates numerous federal and VA-specific clauses covering government property management, personnel vetting and credentialing, electronic invoicing through the VA’s EIPP system, compliance with Executive Order 13899, and stringent data security and privacy protections consistent with VA Handbook 6500.1 and Title 38 U.S.C. provisions. Contractors are subject to background investigations for personnel, with performance contingent upon SIC clearance, and must ensure no more than 50% of service costs are subcontracted to non-SDVOSB entities. Evaluation will focus on technical capability, past performance, and price realism in a best-value determination under FAR 12.203(c)(2), not a lowest-price technically acceptable approach. Invoices must be submitted electronically via EIPP, and all payments will be made through EFT using SAM-registered data. Compliance is mandatory with DEI non-discrimination standards, security prohibitions, FASCSA restrictions, and prohibitions on transactions with the Iranian Revolutionary Guard Corps. The Contracting Officer retains sole discretion to exercise options, and non-compliance may lead to negative CPARS evaluations or contract termination.

General Info

VA seeks quotes from Service Disabled Veteran Owned Small Businesses for Erie phone answering services.

Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

NAICS

561421 - Telephone Answering Services

Place of Performance

Erie, PA, 16504, USA

Set-Aside

SDVOSBC

Documents

36C24427Q0001 Erie VAMC Phone Answering Services RFQ

rfq

High

SCA Wage Determination 2015-4223 Rev. 33 Erie County PA

wage-determination

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJun 3

Combined Synopsis

Response DeadlineJun 18

Deadline has passed

Submission Closed

06/18/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

Contacts2 people available

OfficePITTSBURGH, PA, 15215, USA

Organization / AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

Office AddressPITTSBURGH, PA, 15215, USA

Contacts

Ralph Mielnik

contact@example.gov

Nicholas Guzenski

contact@example.gov

Full Description

This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.

Solicitation number 36C24427Q0001 is issued as a request for quotation (RFQ) for phone answering services at the Erie VAMC.

This acquisition is set-aside for Service Disabled Veteran Owned Small Business, small business concerns. This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov.

CLINs can be found in the RFQ attachment. The proposed contract will be firm-fixed price for a base of 6-months and three (3) 1-year option periods.

Phone Answering Services at the Erie VAMC with expected contract start of 10/01/2026.