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ESM Implementation Specialist

Active

State & Local

Response Deadline10/15/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The ESM Implementation Specialist subcontract focuses on the technical configuration and deployment of the ESM platform for prime contractors supporting the Oregon Employment Department. The scope of work includes configuring Agent Service Desk interfaces, SSO authentication, and specific workflows for incidents, problems, and service requests. Additionally, the specialist is responsible for applying OED branding to landing pages and widgets utilizing Knowledge-Centered Service frameworks. Key deliverables for this engagement include a fully configured system, the successful completion of User Acceptance Testing, and comprehensive technical documentation. The project is based in Salem, Oregon, under NAICS code 541512. Interested parties must respond by the deadline of October 15, 2026.

General Info

ESM Implementation Specialist subcontract for Oregon Employment Department, due October 15, 2026.

Agency

Oregon → State Agency

NAICS

541512 - Computer Systems Design Services

Place of Performance

Salem, OR, 97301, USA

Set-Aside

NONE

Documents

This scope was carved out of S-DASOBO-00017784.

The full solicitation package (17 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

OED RFP for Enterprise Service Management System

AI Contract Breakdown

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Timeline

PostedAug 26

subcontract

Response DeadlineOct 15

Submission deadline

Response Deadline

10/15/2026, 06:00:00 PM UTCin 10 days

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Organization & Contact Information

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AgencyOregon → State Agency

ContactsNo contacts available

OfficeN/A

Organization / AgencyOregon → State Agency

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs technical configuration and deployment of the ESM platform for prime contractors on Oregon Employment Department (OED) projects. Configures Agent Service Desk interfaces, SSO authentication, and Incident/Problem/Service Request workflows. Applies OED branding to landing pages and widgets using Knowledge-Centered Service (KCS®) frameworks. Delivers configured system, UAT completion, and technical documentation.

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