OED RFP for Enterprise Service Management System

The Oregon Department of Administrative Services, State Procurement Services, is issuing solicitation S-DASOBO-00017784 on behalf of the Oregon Employment Department to procure a modern Enterprise Service Management System. The objective is to implement a cloud-based solution featuring a user-friendly self-service portal, integrated interfaces for incident management, change enablement, and service requests, and knowledge management aligned with the Knowledge-Centered Service framework. The anticipated contract term is five years with renewal options. The procurement process emphasizes high industry standards, requiring adherence to PMI and ISO 12207 methodologies, and mandates strict security compliance, including the treatment of agency data as Level 3 Information and alignment with Statewide IT Control Standards. The contract will be awarded to the highest-ranking responsible proposer based on a scoring methodology that combines technical proposal scores, price, and references. Proposers must submit a detailed price proposal, a certified disadvantaged business outreach plan, and a comprehensive requirements workbook. Evaluation factors include a 10 percent price preference for services performed entirely within Oregon. The successful vendor will be subject to a multi-stage acceptance process involving unit testing, system integration testing, and a 90-day production stabilization period. Key compliance requirements include adherence to the Davis-Bacon Act for prevailing wages, federal anti-discrimination laws, and strict prohibitions against offshore work.