eWFM Software Maintenance Support

Aspect eWFM Maintenance Support Combined Synopsis/Solicitation HSFE11-12-R-0666 i. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. ii. Request for Proposal Solicitation Number: HSFE11-12-R-0666. iii. A statement that the solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-54. iv. This requirement is unrestricted for any company who can perform Aspect Software eWorkforce (eWFM) Management (eWFM) software maintenance. v. Contract Type: one Firm Fixed Price contract will be awarded from this single solicitation. The contract will be inclusive of a base and four (4) each one (1) year option periods. ***See attached SF 1449.*** vi. Description of requirements for the items to be acquired: The Contractor shall provide maintenance, troubleshooting, repair and diagnosis on the following Aspect eWFM modules: - eWFM CORE FST (Licenses: 2,500) - eWFM Agent Productivity Agent (Licenses: 2,500) - eWFM Real-Time Adherence Agent (Licenses: 2,500) - eWFM Allocate Agent (Licenses: 2,500) - eWFM Empower Agent (Licenses: 1,600) - eWFM eSchedule Planner IVR Port (Licenses: 24) - eWFM Administrator (Licenses: 20) The contractor shall perform the maintenance remotely via VPN access 10 hours a day, 8 AM-6 PM CST, Monday through Friday, excluding recognized public holidays in Texas NPSC (TXNPSC) locale. ***See attached SF 1449 and Statement of Work for more detailed information.*** vii. Dates of services: - Base Year: Sept 30, 2012 - Sept 29, 2013. - Option Year 1: Sept 30, 2013 - Sept 29, 2014. - Option Year 2: Sept 30, 2014 - Sept 29, 2015. - Option Year 3: Sept 30, 2015 - Sept 29, 2016. - Option Year 4: Sept 30, 2016 - Sept 29, 2017. viii. The provision at 52.212-1, Instructions to Offerors -- Commercial, applies to this acquisition. ix. Evaluation Procedures: The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers: Price and Past Performance. ***Price is more important than Past Performance. (b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). (c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award. x. Offerors shall include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications -- Commercial Items, with its offer. xi. The clause at 52.212-4, Contract Terms and Conditions -- Commercial Items, applies to this acquisition. xii. The clause at 52.212-5, Contract Terms and Conditions Required To Implement Statutes Or Executive Orders -- Commercial Items, applies to this acquisition. The additional FAR clauses are incorporated as an addendum to this solicitation (see Attachment C for full text): FAR 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JAN 2011) FAR 52.209-9 UPDATES OF PUBLICLY AVAILABLE INFORMATION REGARDING RESPONSIBILITY MATTERS (JAN 2011) FAR 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) FAR 52.233-2 SERVICE OF PROTEST (SEP 2006) HSAR 3052.242-72 CONTRACTING OFFICER'S TECHNICAL REPRESENTATIVE (DEC 2003) FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998) 52.217-5 EVALUATION OF OPTIONS JUL 1990 xiii. The Defense Priorities and Allocations System (DPAS) is not applicable to this requirement. xiv. ***Offerors must complete/return the attached Standard Form 1449 in its entirety.***