Freshworks Freshdesk Forest and Enterprise Contact Center Software Subscription
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The City University of New York (CUNY) Office of Admissions / Welcome Center has issued a solicitation for a six-month subscription to Freshworks Freshdesk-Forest and Enterprise Contact Center software. This procurement, identified by solicitation number 2139070, requires vendors to provide a price quote for software licenses, subscriptions, implementation, and configuration. The solicitation was posted on September 15, 2026, with a formal response deadline of October 6, 2026, at 1:00 PM. Interested vendors must submit their quotes using the specific Pricing Request Document for Software (PRDS) template and comply with strict communication protocols mandated by the State Procurement Lobbying Act, which requires all inquiries to be directed solely to the designated contact, Procurement Manager Karen Pinckney. Compliance is a critical component of this contract, as vendors must submit specific affirmations and disclosures regarding State Finance Law and prior non-responsibility determinations. The contract is subject to several regulatory layers, including NYS Appendix A standard clauses, CUNY’s Information Security Rider, and Executive Law Article 15-A provisions for services exceeding $25,000. Furthermore, the University maintains strict control over End User License Agreements (EULAs), explicitly voiding any terms that impose unauthorized fees, forfeit legal rights, or include automatic renewal clauses not expressly authorized in the procurement documents. All provided services and software must function in accordance with the attached technical specifications and the product's official documentation throughout the contract term.
General Info
Agency
NAICS
Place of Performance
NY, USASet-Aside
Timeline
Response Deadline
Organization & Contact Information
Full Description
Similar Contracts
Same NAICS industry code
More opportunities from City University of New York (CUNY)
Same awarding agency
Ready to Pursue This Opportunity?
Get AI-powered intelligence on this solicitation and the ones like it
Every page of the solicitation package shredded into a compliance breakdown
AI-powered matching based on your capabilities and past performance
Competitor and incumbent history on the requirement
Automated alerts on amendments, Q&A deadlines, and award
Join 750+ contractors already using CLEATUS
