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Freshworks Freshdesk Forest and Enterprise Contact Center Software Subscription

Active
2139070State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The City University of New York (CUNY) Office of Admissions / Welcome Center has issued a solicitation for a six-month subscription to Freshworks Freshdesk-Forest and Enterprise Contact Center software. This procurement, identified by solicitation number 2139070, requires vendors to provide a price quote for software licenses, subscriptions, implementation, and configuration. The solicitation was posted on September 15, 2026, with a formal response deadline of October 6, 2026, at 1:00 PM. Interested vendors must submit their quotes using the specific Pricing Request Document for Software (PRDS) template and comply with strict communication protocols mandated by the State Procurement Lobbying Act, which requires all inquiries to be directed solely to the designated contact, Procurement Manager Karen Pinckney. Compliance is a critical component of this contract, as vendors must submit specific affirmations and disclosures regarding State Finance Law and prior non-responsibility determinations. The contract is subject to several regulatory layers, including NYS Appendix A standard clauses, CUNY’s Information Security Rider, and Executive Law Article 15-A provisions for services exceeding $25,000. Furthermore, the University maintains strict control over End User License Agreements (EULAs), explicitly voiding any terms that impose unauthorized fees, forfeit legal rights, or include automatic renewal clauses not expressly authorized in the procurement documents. All provided services and software must function in accordance with the attached technical specifications and the product's official documentation throughout the contract term.

General Info

CUNY solicitation 2139070 for six-month Freshworks software licenses, implementation, and configuration services.

Agency

City University of New York (CUNY)View Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

NY, USA

Set-Aside

NONE

Documents

(2)

CR# 2139070 - Freshworks Freshdesk Software Subscription

PDF7 pagesrfq

CUNY Pricing Request Document for Software (PRDS)

PDFrfq

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Timeline

1 update
PhaseSolicitation
Posted

Solicitation

Notice updated

The notice description changed. The point of contact changed.

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyCity University of New York (CUNY)
Contacts2 people available
OfficeN/A
Organization / Agency
City University of New York (CUNY)
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Office AddressN/A
Contacts
Karen PinckneyProcurement Manager
Karen PinckneyProcurement Manager

Full Description

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The City University of New York's (CUNY) Office of Admissions / Welcome Center (the "University") seeks a six-month subscription of Freshworks Freshdesk-Forest Annual Subscription. The restricted period began with the publication of this ad.Compliance Procurement Lobbying ActRequired Forms: Vendor shall complete, sign and submit the following forms if they are selected.1. “Offerer’s Affirmation of Understanding of and Agreement pursuant to StateFinance Law § 139-j (3) and § 139-j (6) (b)” 2. “Offerer’s Disclosure of Prior Non-Responsibility Determinations and Certification ofCompliance with State Finance Law §139-j and §139-k”. Under the requirements of the State Procurement Lobbying Act all communications regarding advertised projects are to be channeled through the Office of University Controller (*Designated Contacts). Until a designation is made, communication with any other CUNY employees concerning this project that is determined to be an attempt to influence the procurement may result in disqualification.Contact with CUNY:Under the requirements of the PLA, all communications regarding advertised projects are to be channeled through the Designated Contact. Communication with respect to this procurement initiated by or on behalf of an interested vendor through others than the Designated Contact may constitute an “impermissible contact” under NYS law and could result in disqualification of that vendor. Rules and regulations and more information on this law, please visit: http://www.ogs.ny.gov/aboutogs/regulations/advisoryCounci l/Faq.htm (Advisory Council FAQs)http://www.jcope.ny.gov/law/lob/lobbying2.html (New York State Lobbying Act)http: //www.jcope.ny.gov/law/lob/lobbying2.html (New York State Lobbying Act) Business enterprises awarded an identical or substantially similar procurement contract within the past five years: Freshworks, Inc.

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