GJ26-168 UCA PSAP and Dispatch Center Console Allocation Study

The Utah Communications Authority (UCA) is soliciting proposals for the GJ26-168 PSAP and Dispatch Center Console Allocation Study, a professional services contract under NAICS code 541690 aimed at developing a data-driven methodology for allocating console resources across public safety answering points and dispatch centers in Utah. The selected contractor will conduct a regulatory review of UAC R174-1-306 and related policies, create a classification framework for PSAPs and dispatch centers, analyze workload data, design an allocation formula, and build a fully functional Microsoft Excel workbook with tabs for raw inputs, calculation engines, per-facility outputs, statewide dashboards, and user documentation. The deliverables include a written process map and gap analysis, a comprehensive user guide, at least one live training session, and a final report with a presentation to UCA leadership. The contract is structured as a total all-in fixed fee for an initial one-year scope, inclusive of all professional fees, travel, training, and deliverables, with optional pricing provided for potential Year 2 and Year 3 renewals, though no automatic renewals are permitted. Proposals must be submitted via Bonfire by June 26, 2026, at noon MT, after questions are due by June 23, 2026, at 10 a.m. MT, and must not exceed a 1GB file size limit. The evaluation will be conducted using a weighted scoring system totaling 1,200 points, with mandatory pass/fail gates requiring proposals to meet all minimum requirements and achieve at least 960 points to be eligible for award. Key evaluation factors include firm experience and qualifications (300 points), credentials and experience of key personnel (250 points), analytical methodology and validation approach (250 points), workbook design and usability (200 points), and cost proposal (200 points, calculated as a ratio against the lowest bid). The award will be made to the responsive and responsible offeror with the highest total score. Proposers must certify compliance with conflict of interest requirements, including disclosure of any financial ties to PSAPs, dispatch centers, or UCA vendors, and must provide proof of professional liability insurance ($1 million) and commercial general liability insurance ($1 million per occurrence/$3 million aggregate). Contractors must be registered in E-Verify, adhere to all applicable federal and state compliance laws including Title VI, Title VII, Section