This Solicitation opportunity from Department Of Defense was posted on October 30, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
GLOBAL NURSE ADVICE LINE - NEXT GENERATION (GNAL-NG)
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The contract for the Global Nurse Advice Line - Next Generation (GNAL-NG) involves comprehensive telehealth services supporting Military Health System beneficiaries, including triage, care advice, coordination, and provider support, delivered 24/7. The solicitation, issued by the Defense Health Agency, encompasses multiple firm-fixed-price line items covering transition-in, ongoing services, and optional enterprise solutions, with performance requirements detailed in a comprehensive Performance Work Statement. The procurement process involves detailed proposals structured into six volumes—covering accreditation, technical approach, management plan, past performance, small business participation, and pricing—with strict formatting, submission deadlines, and electronic delivery via email. The solicitation emphasizes a best value trade-off evaluation, prioritizing technical approach and past performance over price, with specific pass/fail criteria such as URAC accreditation, cybersecurity maturity (CMMC Level 2), and responsibility determinations. Key contractual and administrative details include the requirement for cybersecurity compliance with NIST SP 800-171 and DFARS clauses, key personnel qualifications, and organizational conflict of interest restrictions. The contract incorporates numerous FAR and DFARS clauses governing security, responsible conduct, subcontracting, and certifications, with special emphasis on maintaining URAC accreditation, cybersecurity standards, and small business commitments. Delivery performance is primarily remote, supporting a 24/7 telehealth environment, with proposal due dates extending into late 2025. The contract also mandates detailed reporting, quality assurance, and responsibility assessments, ensuring that services meet rigorous standards for security, quality, and operational effectiveness across the military health enterprise.
General Info
Place of Performance
VA, 22042, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
Oral presentations are estimated to occur between November 5-7th, 2025. Specific presentation slots will be provided by the Contracting/Acquisition Office. Presenters should be prepared to deliver concise and engaging presentations supported by clear and visually appealing slides. Ensure your Microsoft Teams setup is working correctly before your presentation.
The GNAL-NG is a service available to eligible Military Health System (MHS) beneficiaries. The GNAL-NG contractor provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The contractor also provides customer service and care coordination services, including provider locator support, specified Military Medical Treatment Facility (MTF) appointing services including patient demographic verification and updates, Active-Duty Service Member (ADSM) urgent care referral submissions, and customized MTF transfers to support MTF capabilities.
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