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This Solicitation opportunity from Department Of Defense was posted on October 30, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

GLOBAL NURSE ADVICE LINE - NEXT GENERATION (GNAL-NG)

Closed
HT0011-25-R-0044Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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260-NETWORK Contract Office 20 (36C260)

POSTED

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DEADLINE

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AI Contract Overview

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The contract for the Global Nurse Advice Line - Next Generation (GNAL-NG) involves comprehensive telehealth services supporting Military Health System beneficiaries, including triage, care advice, coordination, and provider support, delivered 24/7. The solicitation, issued by the Defense Health Agency, encompasses multiple firm-fixed-price line items covering transition-in, ongoing services, and optional enterprise solutions, with performance requirements detailed in a comprehensive Performance Work Statement. The procurement process involves detailed proposals structured into six volumes—covering accreditation, technical approach, management plan, past performance, small business participation, and pricing—with strict formatting, submission deadlines, and electronic delivery via email. The solicitation emphasizes a best value trade-off evaluation, prioritizing technical approach and past performance over price, with specific pass/fail criteria such as URAC accreditation, cybersecurity maturity (CMMC Level 2), and responsibility determinations. Key contractual and administrative details include the requirement for cybersecurity compliance with NIST SP 800-171 and DFARS clauses, key personnel qualifications, and organizational conflict of interest restrictions. The contract incorporates numerous FAR and DFARS clauses governing security, responsible conduct, subcontracting, and certifications, with special emphasis on maintaining URAC accreditation, cybersecurity standards, and small business commitments. Delivery performance is primarily remote, supporting a 24/7 telehealth environment, with proposal due dates extending into late 2025. The contract also mandates detailed reporting, quality assurance, and responsibility assessments, ensuring that services meet rigorous standards for security, quality, and operational effectiveness across the military health enterprise.

General Info

Provide 24/7 telehealth nursing, care coordination, and support for Military Health System beneficiaries.

NAICS

621999 - All Other Miscellaneous Ambulatory Health Care Services

Place of Performance

VA, 22042, USA

Set-Aside

NONE

Documents

77

Amendment 0008 to Solicitation HT0011-25-R-0044 - Extension of Response Due Date

PDF, High priority: read this first12 pages · amendment
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Attachment 11 - PWS 7.1.1 - DMDC_MP ICAM Application For CAC

XLSX, High priority: read this first5 pages · sow
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Attachment 25: Clarification on Call Data, Integration API, and Workflow

XLSX, High priority: read this firstq-and-a
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Attachment 27: Clarification on Questions and Answers (No. 34)

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Attachment 3 - CDRL Portfolio (CDRLs A001 - A021)

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Attachment 6 - Small Business Participation Commitment Document (SBPCD)

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Attachment 6 - Small Business Participation Commitment Document (SBPCD)

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Attachment 8 - PII PHI Federal Information Requirement

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DHA Contractor CAC Request Process Handbook v3.0

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DHA FY25 Contractor Annual Training List

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DoD Business Associate Agreement (BAA)

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Exhibit A - GNAL Data (Jan 2022 – Dec 2024)

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GNAL Price Sheet A0013

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GNAL Price Sheet - Global Nurse Advice Line Next Generation

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HT001125R0044 Amendment 0001

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HT001125R0044 Amendment 0002

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HT001125R0044 Amendment 0003

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HT0011-25-R-0044 Amendment 0004

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HT0011-25-R-0044 Amendment 0005

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HT0011-25-R-0044 Amendment 0006

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HT0011-25-R-0044 Amendment 0007

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HT0011-25-R-0044 Amendment 0009

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HT0011-25-R-0044 Amendment 0010

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HT001125R0044 Amendment 0011

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HT001125R0044 Amendment 0012

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HT0011-25-R-0044 Amendment 0013

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HT001125R0044 Amendment 0014

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HT001125R0044 Amendment 0015

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HT0011-25-R-0044 Amendment 0016

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HT001125R0044 Amendment 0017

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HT0011-25-R-0044 Global Nurse Advice Line Next Generation (GNAL-NG) PWS

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HT0011-25-R-0044 GNAL-NG Performance Work Statement

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HT0011-25-R-0044 GNAL-NG Performance Work Statement

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HT0011-25-R-0044 GNAL-NG Performance Work Statement

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HT0011-25-R-0044 GNAL-NG Performance Work Statement

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HT0011-25-R-0044 GNAL-NG Performance Work Statement

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HT0011-25-R-0044 GNAL-NG Performance Work Statement

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HT0011-25-R-0044 GNAL-NG Performance Work Statement

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HT0011-25-R-0044 GNAL-NG Performance Work Statement

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HT001125R0044 - GNAL-NG RFP

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HT001125R0044 - GNAL-NG Services Solicitation

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HT001125R0044 - GNAL-NG Solicitation

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HT001125R0044 - GNAL-NG Solicitation

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HT001125R0044 - GNAL-NG Solicitation

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HT001125R0044 - GNAL-NG Solicitation

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HT001125R0044 - GNAL-NG Solicitation

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HT001125R0044 - GNAL-NG Solicitation

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HT001125R0044 - GNAL-NG Solicitation

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HT001125R0044 - GNAL-NG Solicitation

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HT001125R0044 - GNAL-NG Solicitation

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Timeline

20 updates
PhaseClosed
Posted

Solicitation

Deadline changed

Response deadline changed from May 22, 2025 to Jun 6, 2025.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Deadline changed

Response deadline changed from Jun 6, 2025 to Jun 10, 2025.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Deadline changed

Response deadline changed from Jun 10, 2025 to Jun 24, 2025.

Deadline changed

Response deadline changed from Jun 24, 2025 to Jul 15, 2025.

Notice updated

Notice details unchanged. Attachments may have changed.

Deadline changed

Response deadline changed from Jul 15, 2025 to Aug 15, 2025.

Deadline changed

Response deadline changed from Aug 15, 2025 to Aug 29, 2025.

Deadline changed

Response deadline changed from Aug 29, 2025 to Sep 12, 2025.

Deadline changed

Response deadline changed from Sep 12, 2025 to Oct 3, 2025.

Deadline changed

Response deadline changed from Oct 3, 2025 to Oct 17, 2025.

Notice updated

Notice details unchanged. Attachments may have changed.

Notice updated

Response deadline changed from Oct 17, 2025 to Oct 31, 2025. The notice description changed. The point of contact changed.

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → Defense Health Agency
Contacts2 people available
OfficeFALLS CHURCH, VA, 22042, USA
Office AddressFALLS CHURCH, VA, 22042, USA
Contacts

Full Description

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Oral presentations are estimated to occur between November 5-7th, 2025. Specific presentation slots will be provided by the Contracting/Acquisition Office. Presenters should be prepared to deliver concise and engaging presentations supported by clear and visually appealing slides. Ensure your Microsoft Teams setup is working correctly before your presentation.



The GNAL-NG is a service available to eligible Military Health System (MHS) beneficiaries. The GNAL-NG contractor provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The contractor also provides customer service and care coordination services, including provider locator support, specified Military Medical Treatment Facility (MTF) appointing services including patient demographic verification and updates, Active-Duty Service Member (ADSM) urgent care referral submissions, and customized MTF transfers to support MTF capabilities.

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New
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