Granicus - Customer Relationship Management Platform

Lee County Visitor & Convention Bureau is seeking to procure the Simpleview Customer Relationship Management (CRM) platform from Granicus, LLC through a single-source acquisition under Procurement Ordinance 25-11, Section 3.9, following a 15-business-day public posting period. The CRM system is essential to managing data, projects, communications, workflows, reporting, public relations, and industry partner relations for the bureau’s tourism and meeting sales operations. Granicus is the sole owner of the proprietary Simpleview software, and the bureau has invested approximately $51,363 in custom configurations tailored to its operational needs, with over 1,350 staff, contractors, and tourism partners already trained on the system. The platform is fully integrated with existing bureau applications, and its implementation has standardized and streamlined key functions including lead management, partner information tracking, sales activities, and reporting. Due to this deep institutional reliance and the prohibitive cost and disruption of migrating to an alternative system, the procurement is justified as non-competitive. The annual agreement includes software support, maintenance, technical assistance, and training services. The solicitation number is SS260262KCW, with a response deadline of June 18, 2026, and the procurement is classified under NAICS code 518210. Point of contact for inquiries is Kevin Walker of Lee County Procurement Management, and responses must be submitted via the specified portal. The contract does not include federal acquisition regulation (FAR) clauses, but incorporates commercial terms such as assignment restrictions, force majeure provisions, waiver requirements, and termination conditions. No pricing details are public, but the contract is contingent on fund availability, and all deliverables are subject to inspection and acceptance at the point of delivery. Vendors are not permitted to assign obligations without written consent, and compliance with applicable Florida and commercial standards is required. The contract includes requirements for proper packaging, permanent labeling of shipments with vendor and consignee details, purchase order numbers, and container sequencing, though no barcoding or military specifications apply. There are no explicit insurance, bonding, or socioeconomic certification requirements mandated.