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Hardware Warranty and Maintenance Support

Active

State & Local

Response Deadline10/15/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Hardware Warranty and Maintenance Support subcontract provides essential hardware support, parts replacement, and accidental damage coverage for prime contractors working on New Hanover County Board of Education projects. The scope of work includes managing a minimum one-year parts and labor warranty, overseeing DOA and RMA processes, and maintaining a dedicated repair depot to facilitate an advance replacement and spare pool. The selected provider must adhere to strict Service Level Agreements regarding response times and turnaround for the delivery of repaired or replaced hardware and warranty certification. This opportunity is categorized under NAICS code 811212 and is associated with the state of North Carolina.

General Info

Agency

North Carolina → New Hanover County Board of Education

NAICS

811212 - Computer and Office Machine Repair and Maintenance

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 218-13-27.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI Refurbished Laptops

AI Contract Breakdown

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Timeline

PostedOct 12

subcontract

Response DeadlineOct 15

Submission deadline

Response Deadline

10/15/2026, 07:00:00 PM UTCin 2 days

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Organization & Contact Information

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AgencyNorth Carolina → New Hanover County Board of Education

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → New Hanover County Board of Education

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing hardware support, parts replacement, and accidental damage coverage for prime contractors on New Hanover County Board of Education projects. Manages a minimum one-year parts and labor warranty, operates DOA and RMA processes, and maintains an advance replacement/spare pool via a repair depot. Adheres to defined Service Level Agreements (SLAs) for response and turnaround. Delivers repaired or replaced hardware and warranty certification.

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