Head Start Customer Contact Center (OHS)

The Administration for Children and Families is seeking to establish a contract for the Head Start Customer Contact Center under a total small business set-aside in accordance with FAR 19.5. This opportunity falls under the NAICS code 541519, which pertains to other information services. The contract is currently listed as a forecast, with no solicitation number assigned yet, and aims to support the ongoing communication needs for the Head Start program, ensuring efficient customer service and responsiveness. Key contacts for this procurement include Elizabeth Borda Rivera as the program point of contact and Brandon Atchison serving as the contracting officer. While specific location details for performance are not provided, the contract will be executed under the administration of the Office of Head Start within the Administration for Children and Families. Interested small business entities specializing in customer contact center services are encouraged to prepare for participation once the solicitation is officially released.