Head Start Customer Contact Center (OHS)

The Head Start Customer Contact Center contract is forecasted by the Administration for Children and Families under the NAICS code 541519, which pertains to other computer-related services. This opportunity is designated as a Total Small Business Set-Aside, meaning only small businesses certified by the Small Business Administration are eligible to compete. The contract aims to establish a customer contact center to support Head Start programs by providing responsive, efficient, and accurate assistance to families, staff, and partners. The point of contact for program-related inquiries is Elizabeth Borda Rivera, while Brandon Atchison serves as the contracting officer responsible for procurement. The performance location and specific address details are not specified, suggesting the work may be performed remotely or across multiple locations. The solicitation is not yet active, with a posted date of May 25, 2026, indicating this is a future procurement forecast intended to give small businesses time to prepare responses. Interested parties should monitor the official OSDBU portal for updates leading to the actual solicitation release.