Health Care Benefits Services

This is a Request for Information (RFI) issued by the Peace Corps Office of Administration and Contract Management to gather market intelligence on potential vendors capable of providing comprehensive healthcare benefits services to support its global operations. The RFI, identified by solicitation number 8821 and governed by NAICS code 524292, is explicitly not a solicitation for quotes or proposals and does not obligate the Government to award a contract or reimburse any costs incurred in responding. Responses are due by June 5, 2026, and must be submitted via email to the designated contracting officer in Microsoft Word format, not exceeding 30 pages, using Times New Roman 11- or 12-point font with one-inch margins. Respondents are required to provide a cover letter, address all general questions, submit a capabilities package demonstrating their ability to deliver the full scope of services, and include any pricing as a Rough Order of Magnitude for planning purposes only. The RFI requests detailed information on business size classifications, GSA Schedule status, and the ability to meet all requirements outlined in the associated Draft Performance Work Statement, which describes a complex healthcare program supporting Volunteers, Applicants, Trainees, and Returned Volunteers across more than 60 countries. The program requires a blend of self-insured and commercially insured components, including access to global provider networks, international medical evacuations with immigration and customs coordination, claims adjudication, online authorization systems, and monthly reporting on authorizations and claims activity under four distinct benefit plans. Vendors must also demonstrate capability to manage medical clearances, transition existing Peace Corps data, maintain robust business continuity and recovery procedures, comply with HIPAA and Section 508 accessibility standards, and handle Controlled Unclassified Information under the Privacy Act. The contract structure, if pursued, would include a base year and four option years with strict performance metrics: medical claims must be processed to completion within 180 days after contract termination, and all services are subject to quality assurance standards monitored by random audits, customer satisfaction surveys, and government surveillance using a defined Quality Assurance Surveillance Plan. The Government will reimburse authorized medical claims but prohibits profit or fee structures based on a percentage of those claims, instead requiring pricing to be proposed as fixed-price, cost-reimbursement, or other allowable structures within a defined ceiling. Any proposed vendor must also provide organizational charts with transition responsibilities, detail airport and evacuation logistics, and ensure secure handling of sensitive data while maintaining compliance with all federal procurement regulations.