HealthStream Policy Manager Implementation and Support

The contract involves the implementation, configuration, and ongoing support of HealthStream’s Policy Manager module to ensure policy compliance across Massachusetts Veterans Homes in Chelsea and Holyoke. The project focuses on deploying a digital system to streamline the creation, distribution, acknowledgment, and tracking of organizational policies, enabling consistent adherence to regulatory and operational standards within the veteran care facilities. This includes customizing the platform to align with existing workflows, training staff, and providing continuous technical support to maintain system integrity and user adoption over time. The solicitation is classified as a subcontract under NAICS code 541512, indicating it pertains to computer systems design and related services. The response deadline is set for August 24, 2026, and the place of performance is identified as Boston, Massachusetts, despite the services being delivered at facilities in Chelsea and Holyoke. The contracting entity is listed as 1110CONVD - EOVS within the Massachusetts agency structure, and while no set-aside type is specified, the opportunity is open to qualified subcontractors capable of delivering enterprise-level compliance technology solutions with proven experience in healthcare or public sector environments.