HECM Loan Camparison and Underwriting Tool (HLCUT)

RFI REQUESTING SOURCES SOUGHT AND CAPABILITY STATEMENTS for HECM Loan Comparison and Underwriting Tool (HLCUT) THIS IS A SOURCES SOUGHT NOTICE ONLY. This is not a request for offers, quotes or proposals. This notice does not represent a commitment by the Government to issue a solicitation or award a contract. This is a market research tool only to determine the capability of potential sources. The Department of Housing and Urban Development (HUD) is contemplating establishing a contract under NAICS Code 541611, Administrative Management and General Management Consulting Services, and the Small Business Standard is $15 million, PSC Code R408, Program Management/Support Services, for HECM Loan Comparison and Underwriting Tool (HLCUT) is issuing this Request For Information (RFI) in order to solicit responses from capable sources and capability statements to ensure sufficient competition exists to meet the government's requirements. Teaming arrangements and joint ventures will be considered for any subsequent procurement based on the Government's market research, provided that the prime contract is awarded to an applicable small business and that small businesses provide fifty percent or more of the support. Please review the performance work statement (PWS), and provide feedback, if there are questions, email contract specialist, Robert Caldwell at: robert.e.caldwell@hud.gov with subject line: Question-HECM Loan Comparison Underwriting Tool. So, what exactly is HUD contemplating acquiring? The Contractor shall provide for the ongoing administration and maintenance of an existing online tool that provides HECM loan product analysis for HECM roster counselors that meets HECM program requirements. The online tool shall create individualized loan print-outs, amortization schedule, and total annual loan cost analysis for HECM counselors to utilize in conducting scheduled counseling session. The online Tool shall be available in both English and Spanish. These printouts provide customized reverse mortgage loan analysis and comparison information for all HECM products, loan amortization schedules in a format that elderly clients can clearly understand and visualize. The online tool ensures that the quality of HECM counseling is maintained, and that consumers are armed with the necessary information to make critical and important decisions regarding a reverse mortgage. The online tool shall have the ability to track both individual counselor activity and activity by counseling agency. The online tool shall have the ability to link to other HECM counseling HUD designated online tools including the Client Budget and Resource Identity Tool (CBRIT), or other web-based tools designated by HUD. In accordance with the requirements defined in this Scope of Work, the HECM Online Tool shall include a component for tracking responses to the required questions counselors must ask a client to confirm their understanding of the HECM product This will include any improvement or modifications as recommended by the contractor or by HUD. It shall include monthly reports that analyze trends in usage by counselor and agency usage. It shall also include a monthly report that includes, by agency, the number of HECM Certificates issued and CBRIT usage along with the HLCUT online tools usage. HUD to provide the CBRIT and HECM counseling certificate report. On a quarterly basis the contractor shall provide a report to the COR with recommendations for modifications and improvements based on HUD changes to the HECM program. The contractor shall ensure that they have adequate expertise and staffing available for technical assistance as needed. BACKGROUND Consistent with the requirements of 24 CFR 206, all potential HECM borrowers are required to receive a counseling session from a HUD approved HECM roster counselor. HECM counselors are required by HUD Handbook 7610.1, Chapter 4 and Appendix 4, (referred to as the HECM protocol) to educate clients on all the features of HECM and potential impact on the clients current and future circumstances. Handbook 7610.1 Chapter 4, paragraph 4-4 and Appendix 4, attachment B-11 require HECM counselors to use a HUD designated HECM Online Tool as part of a counseling session. GENERAL DESCRIPTION OF WORK Below are the characteristics of the requirements: The Contractor shall provide a draft Project Management Plan (PMP) for an existing online HECM Loan Comparison and Underwriting Tool (HLCUT) with secure access that is 508-compliant with the Contractor's proposal for COR approval. The HECM Loan Comparison and Underwriting Tool (HLCUT) shall create individualized loan print-outs, amortization schedule, and total annual loan cost analysis for HECM counselors to utilize in conducting scheduled counseling session. These printouts provide customized reverse mortgage loan analysis and comparison information for all HECM products, loan amortization schedules in a format that elderly clients can clearly understand and visualize. The format of these documents will be reviewed and approved by the COR. The Online Tool shall be available in both English and Spanish. The Contractor shall make changes to the Online Tool to be consistent with current and ongoing changes to the HECM program. The PMP shall include at a minimum: - A discussion of the process to ensure 508 compliance. - A discussion of the process to ensure secure access to required parties. - A discussion of the workflow of the HLCUT from sign-in to individualized loan print-outs, amortization schedule, and total annual loan cost analysis for HECM counselors. - Address HLCUT Backup Contingency Plan. - Contacting staff directly responsible for administering and maintaining HLCUT. - Transition plan for launch of HLCUT. - Transition out plan for conclusion of contract. - Initial and ongoing training for HECM roster counselors and designated Office of Housing Counseling staff. - A discussion of the process for making periodic reviews of HECM program requirements for the purpose of updating the Online Tool and implementing approved changes. - A schedule implementing the HECM program requirements. - The HECM Loan Comparison and Underwriting Tool (HLCUT) shall create individualized loan print-outs, amortization schedule, and total annual loan cost analysis for HECM counselors to utilize in conducting scheduled counseling session for the elderly consumers. These printouts provide customized reverse mortgage loan analysis and comparison information for all HECM products, loan amortization schedules in a format that elderly clients can clearly understand and visualize. The Contractor shall have the format of these documents reviewed and approved by the COR prior to usage. - The HLCUT ensures that the quality of HECM counseling is maintained, and that elderly consumers are provided with the necessary information to make critical and important decisions regarding a reverse mortgage. The HLCUT shall track both individual counselor activity and activity by counseling agency. - The Contractor shall ensure the tool is operational within 30 days of the expiration of the current HECM loan calculation online tool. The Contractor shall launch HLCUT by no later than one day prior to expiration of the contract for the current HECM loan calculation as designated by the COR. - The HLCUT shall link to other HUD designated HECM counseling Online Tools, currently Client Budget and Resource Identification Tool (CRBIT) or other online HECM tools designated by HUD. In accordance with the requirements defined in this Scope of Work, the HLCUT shall include a component for tracking responses to the required questions from HUD handbook 7610. Rev 5, counselors must ask a client to confirm their understanding of the HECM product. The HLCUT shall also include a financial assessment component that is consistent with the most current HECM underwriting requirements. This shall include any improvement or modifications as recommended by the contractor or by HUD. Performance Standards a)Standard: The contractor shall ensure 95% of the HECM Loan Comparison and Underwriting Tool is operational and functional 24 hours a day - The Contractor shall provide access only to those counselors who are active HECM roster counselors or other agency personnel as designated by the agency and approved by the COR. The Contractor shall provide access to the HLCUT to existing HECM roster counselors from the list provided by the COR to create individualized loan analyses and comparisons prior to HECM clients scheduled counseling sessions. The Contractor shall make the HLCUT available to all HECM roster counselors, so they may enter individual client data to produce required loan comparison print-outs. The Contractor shall provide print-outs that include: - Future remaining credit line projections based on credit line draws specified by the client (if the client selects a credit line). - A comparison of estimated loan details at closing. - Projected loan comparisons as various future times including projected figures for total cash received, cash remaining, and total cost expressed in terms of total dollars and a total annual average rate. - Amortization projections for selected products with year-by-year details the loans negatively amortize: as the loan balance increases, equity decreases). Use of graphic and/or color-coded charts to make material more understandable to senior clients is permitted. - A feature to perform a financial assessment based on the most current HUD underwriting requirements for HECM loans. The Contractor shall provide for modifications to this feature based on any changes in HUD underwriting requirements for HECM financial assessment. The HECM Loan Comparison and Underwriting Tool shall be available in both English and Spanish HECM Loan Comparison and Underwriting Tool Support. The Contractor shall provide technical assistance to HECM counselors and agencies. The Contractor shall provide initial and ongoing training. The Contractor shall provide monthly reports, meeting minutes, and quarterly modification reports to the COR. CONTEMPLATED REPORT REQUIREMENTS Draft Project Management Plan with the proposal. Final PMP for HLCUT administration and ongoing maintenance. Updated as necessary. Monthly Report Monthly Meeting Minutes Quarterly Modification report CONTEMPLATED MAGNITUDE OF THE PROJECT $ 2Mto3M CONTEMPLATED PLACE OF PERFORMANCE The services are to be performed at the Contractor's facility. RESPONSE REQUESTED Small Businesses are encouraged to respond. This synopsis is a market research tool being used to determine the availability and capability of potential sources prior to determining the method of acquisition and whether the government will proceed with this acquisition. The Government will not pay for any information solicited. If a contract is ultimately pursued, responses to this synopsis will be used to aid in determining whether the acquisition is set-aside for small business or in establishing small business subcontracting goals. All qualified firms are encouraged to respond. The capability statement shall address, at a minimum, the following for the past three years: 1.Name and address of company and or companies (if there is a teaming arrangement or joint venture); 2.Technical expertise relevant to the requirement; 3.Technical approach relevant of the requirement (1 to 2 paragraphs); 4.Management approach relevant to the requirement (1 to 2 paragraph); 5.Corporate experience relevant to the requirement (1 to 2 paragraph); 6.Indicate if you are a small business or any other socio-economic categories that apply to your firm under the designated NAICS code; 7.Whether you have had unequal access to any information relevant to the acquisition that could provide an unfair competitive advantage; 8.Relevant past performance. Your capability statement needs to include a list of three customers (Government/non-Government) within the past three (3) years highlighting similar work in nature, scope, complexity, and difficulty and a brief description of the scope of work. Your submission for relevant past performance must include for each customer: - Contract name; - Contracting Agency or Department, POC and contact information; - Yearly contract value (in $); - Whether your firm was the prime or a subcontractor; - Period of performance; - Description of work and how it relates to the requirements. Interested firms responding to this market survey must provide a capability statement demonstrating their experience, skills and capability to fulfill the Governments requirements for the above. The capability statement shall be detailed, but not exceed 6 pages TOTAL, so that the Government can determine the experience and capability of your firm to provide the requirements above. Please specify one primary and one alternate Point of Contact (POC) within your firm, including telephone numbers and email addresses in case clarifications of your submission are needed. Only electronic copies of capability statements will be accepted and should be emailed to: robert.e.caldwell@hud.gov. The e-mail shall contain the following subject line: Response to Sources Sought Notice - HECM Loan Comparison and Underwriting Tool (HLCUT) Requirement. The Government may use the responses received to determine whether to proceed with the acquisition as a set-aside, or in the absence of a least two small business responses to this notice, may determine to proceed with a full and open competition. This decision and whether to proceed with the acquisition are at the sole discretion of the Government. All interested contractors should submit their capability statements by 12:00 p.m. on Friday, April 12, 2019, attention POC: Contract Specialist: Robert Caldwell. Late responses will not be considered