This Government Contract opportunity from District of Columbia was posted on April 1, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk and Customer Support Services

Closed

State & Local

Submission Closed05/19/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561400

DIBBS

Electronic Invoicing and WAWF Compliance SupportThis subcontract with the Defense Logistics Agency under the Department of Defense focuses on electronic invoicing and WAWF compliance support. The primary objective is to ensure the accurate preparation and submission of payment requests through the Wide Area Workflow system, adhering strictly to DLA protocols for invoice and receiving report combinations. The engagement is categorized under NAICS code 561400 and was posted on August 17, 2026. The contract emphasizes administrative precision in financial reporting to maintain compliance with federal procurement standards for the agency.

Defense Logistics Agency

POSTED

DEADLINE

Electronic Invoicing & Receiving Reporting (WAWF) ServicesThis subcontract with the Defense Logistics Agency under the Department of Defense requires the provision of electronic invoicing and receiving reporting services. The primary objective is to ensure the submission of accurate invoices and receiving reports through the Wide Area Workflow system in strict compliance with the agency's electronic submission requirements. The contract is categorized under NAICS code 561400 and was posted on August 17, 2026. All administrative and financial reporting must be handled via the WAWF system to meet the specific standards set by the Defense Logistics Agency.

Defense Logistics Agency

POSTED

DEADLINE

WAWF Electronic Invoicing and Receiving SupportThis subcontract, titled WAWF Electronic Invoicing and Receiving Support, is issued by the Defense Logistics Agency under the Department of Defense. The primary objective of the agreement is the submission and management of electronic invoices and receiving reports through the Wide Area Workflow for Government (WAWF) system, which includes the coordination of DoDAAC routing and DFAS payment processing. The contract is categorized under NAICS code 561400 and was posted on August 17, 2026. It focuses on ensuring efficient financial documentation and payment workflows to support agency operations.

Defense Logistics Agency

POSTED

DEADLINE

Electronic Invoicing and Payment Processing (WAWF Compliance)This subcontract, titled Electronic Invoicing and Payment Processing (WAWF Compliance), is issued by the Defense Logistics Agency under the Department of Defense. The primary objective of the agreement is to ensure that electronic invoices and receiving reports are submitted via the Wide Area Workflow system in strict accordance with DFARS requirements. The contract is categorized under NAICS code 561400 and was posted on August 17, 2026. It focuses on maintaining regulatory compliance for payment processing and documentation within the agency's procurement framework.

Defense Logistics Agency

POSTED

DEADLINE

Commercial Item Invoicing & WAWF ProcessingThis subcontract with the Defense Logistics Agency under the Department of Defense focuses on the management of electronic invoicing through the Wide Area Workflow system. The primary objective is to process all delivery orders while ensuring strict adherence to Department of Defense commercial item billing regulations. The contract is categorized under NAICS code 561400 and was posted on August 16, 2026. It establishes a standardized framework for financial processing and compliance for commercial items delivered to the agency.

Defense Logistics Agency

POSTED

DEADLINE

WAWF Invoicing and Payment ProcessingThis subcontract, titled WAWF Invoicing and Payment Processing, is issued by the Defense Logistics Agency under the Department of Defense. It falls under NAICS code 561400 and was posted on August 14, 2026. The contract mandates that all payment requests and invoices be submitted exclusively through the Wide Area Workflow system. To ensure successful processing, submissions must include proper DoDAAC routing and maintain full compliance with DFARS 252.232-7006.

Defense Logistics Agency

POSTED

DEADLINE

Invoicing and WAWF ProcessingThis subcontract, titled Invoicing and WAWF Processing, is managed by the Defense Logistics Agency under the Department of Defense. The primary objective of the agreement is to ensure the accurate submission of invoices through the Wide Area Workflow system. To facilitate timely payment, all submissions must strictly match the corresponding delivery orders and contract line items. The contract is categorized under NAICS code 561400 and was posted on August 14, 2026. It establishes the necessary procedural requirements for financial documentation and reporting to maintain compliance with agency standards for payment processing.

Defense Logistics Agency

POSTED

DEADLINE

Task Order Administration and Ordering System SupportThis subcontract, titled Task Order Administration and Ordering System Support, is issued by the Department of the Interior under the Nps Conops Strategic DOI. The primary objective of the contract is the development and maintenance of standardized ordering forms and the provision of administrative support to facilitate task order execution within an IDIQ framework. Key responsibilities include managing kickoff coordination and maintaining necessary documentation to ensure efficient operational support. The contract is categorized under NAICS code 561400 and was posted on August 14, 2026.

Nps Conops Strategic DOI

POSTED

DEADLINE

Invoicing and Payment Processing via WAWFThis subcontract, managed by the Defense Logistics Agency under the Department of Defense, focuses on electronic invoicing and payment processing. The primary requirement is the use of the Wide Area Workflow system to ensure the accurate submission of delivery data and strict adherence to Department of Defense payment clauses. The agreement is categorized under NAICS code 561400 and was posted on August 11, 2026. It establishes the necessary protocols for financial transactions and delivery verification to ensure compliance with federal procurement standards.

Defense Logistics Agency

POSTED

DEADLINE

Invoicing & WAWF SupportThis subcontract, titled Invoicing and WAWF Support, is issued by the Defense Logistics Agency under the Department of Defense. The primary objective of the agreement is to manage invoice submission and payment processing through the Wide Area Workflow system using the Invoice Request and Acceptance Processing Tool. All activities must be performed in strict compliance with DFARS 252.232-7006. The contract falls under NAICS code 561400 and was posted on August 11, 2026.

Defense Logistics Agency

POSTED

DEADLINE

Invoicing & Payment Processing via WAWFThis subcontract, managed by the Defense Logistics Agency under the Department of Defense, establishes the requirements for invoicing and payment processing for fuel delivery transactions. The agreement mandates that all electronic invoices be submitted through the Wide Area Workflow system to ensure standardized billing and payment tracking. The contract is categorized under NAICS code 561400 and was posted on August 11, 2026. It serves as the primary mechanism for financial reconciliation between the contractor and the agency for all fuel-related deliveries performed under the scope of the agreement.

Defense Logistics Agency

POSTED

DEADLINE

Invoice Processing and WAWF SupportThis subcontract with the Defense Logistics Agency under the Department of Defense focuses on providing administrative support for invoice processing through the Wide Area Workflow system. The scope of work includes essential data entry tasks, the verification of supporting documentation, and direct coordination with the DLA Energy Help Desk to ensure efficient financial operations. The contract is categorized under NAICS code 561400 and was posted on August 11, 2026. It serves as a specialized support mechanism to maintain accurate invoicing and documentation standards within the agency's workflow.

Defense Logistics Agency

POSTED

3 months ago

DEADLINE

N/A

AI Contract Overview

The Universal Service Administrative Company is seeking a subcontractor for Help Desk and Customer Support Services to assist E-Rate applicants. The selected provider will be responsible for delivering multi-channel support via phone and email, with a primary focus on maintaining high performance standards. Success will be measured through specific service level agreements, specifically targeting first-call resolution rates and strict timelines for complaint resolution. This opportunity is categorized under NAICS code 561400 and was posted on April 1, 2025. Interested parties must submit their responses by the deadline of May 19, 2025. The contract is designed to ensure efficient business process outsourcing for schools and libraries seeking guidance through the E-Rate application process.

General Info

Agency

District of Columbia → Universal Service Administrative Company

NAICS

561400

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of SL-25-034.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Schools and Libraries Business Process Outsourcing (BPO) Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedApr 1

subcontract

Response DeadlineMay 19

Deadline has passed

Submission Closed

05/19/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDistrict of Columbia → Universal Service Administrative Company

ContactsNo contacts available

OfficeN/A

Organization / AgencyDistrict of Columbia → Universal Service Administrative Company

Office AddressN/A

ContactsNo contact information available

Full Description

Provide multi-channel customer support (phone, email) for E-Rate applicants with performance measured by SLAs including first-call resolution and complaint resolution timelines.