This Solicitation opportunity from District of Columbia was posted on April 1, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Schools and Libraries Business Process Outsourcing (BPO) Services

Closed

RFP SL-25-034State & Local

Submission Closed05/19/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 519210

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AI Contract Overview

The Universal Service Administrative Company (USAC) is soliciting proposals from qualified vendors to provide Business Process Outsourcing (BPO) services specifically tailored for the Schools and Libraries program. The solicitation, identified as RFP SL-25-034, was posted on April 1, 2025, with a deadline for responses set for May 19, 2025. The contract is expected to have a value ranging from $50 million to $150 million, reflecting its significant scope and importance. The services are to be performed within the District of Columbia, and the project aims to enhance operational efficiencies related to the administration of the Schools and Libraries program, which supports educational technology and connectivity initiatives. Interested offerors are encouraged to review the detailed procurement information available through the USAC website link provided. The primary point of contact for inquiries is USAC Outreach via email. The contract will be awarded to a vendor capable of delivering comprehensive BPO services that meet the program’s requirements, ensuring improved service delivery and operational effectiveness for the program’s stakeholders.

General Info

Agency

District of Columbia → Universal Service Administrative Company

NAICS

519210 - Libraries and Archives

Place of Performance

DC, USA

Set-Aside

NONE

Documents

SL-25-034 Attachment 2 - Statement of Work

sow

High

SL-25-034 Attachment 4: Key Personnel

specifications

High

SL-25-034 Attachment 9: Transition Milestone Plan

sow

High

SL-25-034 Schools and Libraries BPO Services

rfp

High

SL-25-034 Attachment 1 Bid Sheet

other

Low

SL-25-034 Attachment 3 Vendor Capability Checklist

other

Low

SL-25-034 Attachment 8: USAC Confidentiality Agreement

other

Low

SL-25-034-Attachment-10-Master-Services-Agreement.docx

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedApr 1

Solicitation

Response DeadlineMay 19

Deadline has passed

Submission Closed

05/19/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDistrict of Columbia → Universal Service Administrative Company

Contacts1 person available

OfficeN/A

Organization / AgencyDistrict of Columbia → Universal Service Administrative Company

Office AddressN/A

Contacts

USAC Outreach

contact@example.gov

Full Description

The Universal Service Administrative Company (“USAC”) is seeking proposals from qualified offerors to provide Business Process Outsourcing (BPO) Services as described in the following solicitation.

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