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Help Desk & End-User Support

Active

State & Local

Response Deadline07/31/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires the provision of Tier 1 and Tier 2 technical support services to staff and end-users of the Texas Department of Criminal Justice who rely on the Workbay platform. This support encompasses troubleshooting, guidance, and issue resolution for users experiencing difficulties with system access, functionality, or performance, ensuring minimal disruption to critical operations. The scope is focused exclusively on end-user assistance and does not include system administration, infrastructure management, or development work. The opportunity is structured as a subcontract and was posted on July 17, 2026, with a response deadline of July 31, 2026. It falls under NAICS code 541519 for other computer-related services, indicating the need for specialized IT support expertise. While the agency is named as the Texas Department of Criminal Justice with the organizational designation Texas, no specific location details for performance or point of contact information are provided, and the solicitation number is not available. Interested parties can access additional details through the public link provided via the Texas SmartBuy portal.

General Info

Provide Tier 1 and Tier 2 Workbay support to Texas Department of Criminal Justice staff via subcontract by July 31, 2026.

Agency

Texas Department of Criminal Justice

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 17

subcontract

Response DeadlineJul 31

Submission deadline

Response Deadline

07/31/2026, 09:00:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyTexas Department of Criminal Justice

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Department of Criminal Justice

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1–2 technical support to TDCJ staff and end-users accessing the Workbay platform.

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