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Ongoing Support and Maintenance Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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Clean Water Services is seeking a subcontractor to provide ongoing post-implementation support for a transition from a Cisco PBX phone system to Microsoft Teams, with services including a dedicated help desk, incident resolution, system monitoring, and maintenance backed by service level agreements. The contract requires the vendor to ensure continuous system reliability, rapid response to service disruptions, and adherence to defined performance metrics throughout the support period. The solicitation was posted on July 17, 2026, with responses due by August 17, 2026, and is classified under NAICS code 541519 for other computer-related services. Performance is expected to occur in Oregon, though specific location details are not provided. The work is to be performed as a subcontract under a larger initiative to modernize the agency’s communications infrastructure.

General Info

Subcontractor to provide ongoing Microsoft Teams support with help desk, monitoring, and SLA-backed incident resolution in Oregon.

Agency

Oregon → Clean Water ServicesView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

OR, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

subcontract

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyOregon → Clean Water Services
ContactsNo contacts available
OfficeN/A
Organization / Agency
Oregon → Clean Water Services
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Office AddressN/A
ContactsNo contact information available

Full Description

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Provide post-implementation support including help desk, incident resolution, monitoring, and SLA-backed maintenance.

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