End-User Adoption and Change Management

The contract seeks a contractor to design and implement end-user training programs and change management support to facilitate the transition from a legacy Cisco PBX phone system to Microsoft Teams Phone. The goal is to ensure seamless adoption across all user groups by providing tailored training materials, workshops, and ongoing guidance that address user resistance, build proficiency, and reinforce new workflows. The scope includes identifying key stakeholders, assessing current knowledge levels, delivering targeted education sessions, and measuring adoption success through feedback and usage metrics. This subcontract is issued by Clean Water Services in Oregon under NAICS code 541611, which pertains to management consulting services. The solicitation was posted on July 17, 2026, with a response deadline of August 17, 2026. While the place of performance and point of contact details are unspecified, the work is expected to support organizational-wide deployment within the agency. The contractor must demonstrate experience in technology transition projects, particularly those involving Microsoft Teams, and be capable of delivering scalable, measurable change management strategies that reduce disruption and enhance user confidence during the migration process.