Microsoft Teams Phone System Implementation

The contract calls for the full implementation of a Microsoft Teams Phone System, encompassing tenant configuration, system design documentation, integration with existing infrastructure, and comprehensive cutover planning to ensure a seamless transition from legacy telephony. The work requires technical expertise in Microsoft Teams calling features, including direct routing, calling plans, and user provisioning, along with alignment to organizational communication needs and compliance standards. The project demands detailed planning to minimize downtime and ensure continuity of service during migration. This is a subcontract opportunity under NAICS code 541512 for information technology services, posted by Clean Water Services in Oregon with a response deadline of August 17, 2026. The scope extends beyond basic deployment to include end-to-end systems design, documentation of architecture and workflows, and coordination with stakeholders to validate functionality post-migration. All performance is expected to meet the technical and operational requirements defined by the agency, with the successful bidder responsible for delivering a fully functional, enterprise-grade telephony solution within the specified timeframe.