Help Desk & Tiered IT Support Services
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The contract is for ongoing technical support, defect resolution, and system maintenance services to ensure the stable and reliable operation of the IT system used by KPD personnel. It encompasses tiered help desk support, requiring the contractor to address user issues efficiently, resolve software and hardware defects promptly, and perform routine maintenance to minimize system downtime and maintain optimal performance. The services are critical to sustaining daily operations and must be delivered according to agreed-upon response and resolution standards to meet the needs of law enforcement users. This is a subcontract under the City of Kennewick’s procurement process, categorized under NAICS code 541512 for computer systems design and related services. The solicitation was posted on July 17, 2026, with a firm deadline for responses set for September 10, 2026, at 10:00 PM. Services will be performed in support of the Kennewick Police Department, though the exact location of performance is unspecified. Contractors must be prepared to deliver continuous, high-quality technical support without disruption, aligning with the operational demands of public safety functions.
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WA, USASet-Aside
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