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Help Desk & Tiered IT Support Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract is for ongoing technical support, defect resolution, and system maintenance services to ensure the stable and reliable operation of the IT system used by KPD personnel. It encompasses tiered help desk support, requiring the contractor to address user issues efficiently, resolve software and hardware defects promptly, and perform routine maintenance to minimize system downtime and maintain optimal performance. The services are critical to sustaining daily operations and must be delivered according to agreed-upon response and resolution standards to meet the needs of law enforcement users. This is a subcontract under the City of Kennewick’s procurement process, categorized under NAICS code 541512 for computer systems design and related services. The solicitation was posted on July 17, 2026, with a firm deadline for responses set for September 10, 2026, at 10:00 PM. Services will be performed in support of the Kennewick Police Department, though the exact location of performance is unspecified. Contractors must be prepared to deliver continuous, high-quality technical support without disruption, aligning with the operational demands of public safety functions.

General Info

Ongoing technical support and maintenance for Kennewick Police Department IT systems with strict response standards.

Agency

Washington → City of KennewickView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

WA, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

subcontract

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyWashington → City of Kennewick
ContactsNo contacts available
OfficeN/A
Organization / Agency
Washington → City of Kennewick
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Office AddressN/A
ContactsNo contact information available

Full Description

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Provide ongoing technical support, defect resolution, and system maintenance to ensure stable operation of the IT system for KPD users.

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