This Government Contract opportunity from Florida was posted on July 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Help Desk and Technical Support Services
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The contract is for the provision of a dedicated bilingual helpdesk and technical support services under a subcontract arrangement, aimed at delivering responsive and reliable IT assistance to the Florida Department of Environmental Protection. Services must be available Monday through Friday from 7:00 a.m. to 6:00 p.m. EST, with strict service level agreements governing incident response times and resolution benchmarks to ensure timely support for users. The work is classified under NAICS code 541519, indicating it pertains to other computer-related services, and is targeted toward meeting operational needs within the agency’s technology environment. The solicitation was posted on July 1, 2026, with a response deadline of August 4, 2026, at 7:00 p.m. EST, giving interested vendors a limited window to submit proposals. Although no set-aside type or specific location details are provided, the place of performance and point of contact information are unspecified, suggesting the scope may be remote or broadly applicable across Florida. The contract is accessible via the Florida vendor marketplace platform, and bidders are expected to demonstrate capability in delivering bilingual support, adherence to SLAs, and experience in technical helpdesk operations within a governmental context.
General Info
Agency
NAICS
Place of Performance
FL, USASet-Aside
Documents
This scope was carved out of 2027001.
The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.
Volunteer Management System
AI Contract Breakdown
Uniform Contract FormatNo contract breakdown available.
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Timeline
Submission Closed
Organization & Contact Information
Full Description
More opportunities from Florida → Department of Environmental Protection
Same awarding agency
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