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This Subcontract opportunity from Massachusetts was posted on May 12, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Help Desk and User Support for RMV Staff

Closed
State & Local

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The Massachusetts Department of Transportation is seeking a subcontractor to provide Tier 1 and Tier 2 help desk support for RMV staff. The primary focus of this engagement is to resolve issues related to PIN pads, specifically addressing transaction failures, connectivity problems, and providing general user guidance to ensure operational efficiency. This opportunity was posted on May 12, 2025, with a response deadline of May 27, 2025. The contract falls under NAICS code 561400 and is managed through the Commonwealth of Massachusetts procurement system.

General Info

MassDOT seeks a subcontractor for RMV help desk support focusing on PIN pads.

NAICS

561400

Place of Performance

MA, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-25-1030-CPO1-CPO1-116635.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Due Diligence Notice of Intent to Accept an Offer for Proprietary Services from Verifone Iinc.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMassachusetts Department of Transportation
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1/Tier 2 help desk support to RMV staff for PIN pad issues including transaction failures, connectivity, and user guidance.

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