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This Subcontract opportunity from North Carolina was posted on April 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Support & Help Desk Services

Closed
State & Local

Contract Overview

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Durham Public Schools in North Carolina is seeking a subcontractor to provide Customer Support and Help Desk Services. The primary objective of this contract is to deliver Tier 1 and Tier 2 employee support focusing on benefits inquiries, enrollment issues, claims questions, and general policy guidance. Services must be delivered through phone, email, or chat channels, ensuring all staff are HIPAA-trained and strictly adhere to established service level agreements. This opportunity was posted on April 29, 2025, with a response deadline of May 29, 2025. The project falls under NAICS code 561400 and is structured as a subcontract. Interested parties can find further details through the North Carolina electronic vendor portal.

General Info

NAICS

561400

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 179-2425-266-VOLUNTARY_BENEFITS.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Proposals: Licensed North Carolina Providers for Section 125 Flexible Benefits Plan and Voluntary Benefits Services

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No documents to break down

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNorth Carolina → Durham Public Schools
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Deliver Tier 1–2 employee support for benefits inquiries, enrollment issues, claims questions, and policy guidance via phone, email, or chat with HIPAA-trained staff and SLA adherence.

Earlier notices in this NAICS code

Posted before this notice, open and closed

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