This Subcontract opportunity from North Carolina was posted on April 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Customer Support & Help Desk Services
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
Durham Public Schools in North Carolina is seeking a subcontractor to provide Customer Support and Help Desk Services. The primary objective of this contract is to deliver Tier 1 and Tier 2 employee support focusing on benefits inquiries, enrollment issues, claims questions, and general policy guidance. Services must be delivered through phone, email, or chat channels, ensuring all staff are HIPAA-trained and strictly adhere to established service level agreements. This opportunity was posted on April 29, 2025, with a response deadline of May 29, 2025. The project falls under NAICS code 561400 and is structured as a subcontract. Interested parties can find further details through the North Carolina electronic vendor portal.
General Info
Documents
This scope was carved out of 179-2425-266-VOLUNTARY_BENEFITS.
The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.
Request for Proposals: Licensed North Carolina Providers for Section 125 Flexible Benefits Plan and Voluntary Benefits Services
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Timeline
Submission Closed
Organization & Contact Information
Full Description
Earlier notices in this NAICS code
Posted before this notice, open and closed
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