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This Government Contract opportunity from Mississippi was posted on May 18, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Help Desk and User Support Services

Closed
State & Local

Contract Overview

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The contract involves providing Tier 1 and Tier 2 technical support services for users of CareWare 6, focusing on resolving issues related to login difficulties, data entry errors, reporting challenges, and workflow processes. The service provider is responsible for assisting users promptly and effectively while maintaining comprehensive support logs to track issues and resolutions. This subcontract aims to enhance end-user experience and ensure the smooth operation of the CareWare 6 platform. Issued by the STD/HIV Care and Services agency in Mississippi, the contract falls under NAICS code 541519, which pertains to specialized computer-related services. The solicitation was posted on May 18, 2026, with a response deadline of May 29, 2026. Specific location details for the place of performance and point of contact are not provided, but the contract supports the operational needs of the agency in delivering quality healthcare services through improved technical support infrastructure.

General Info

Provide Tier 1 and 2 technical support for CareWare 6 users, focusing on issue resolution.

Agency

Mississippi → STD/HIV Care and Services

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

MS, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMississippi → STD/HIV Care and Services
ContactsNo contacts available
OfficeN/A
Organization / Agency
Mississippi → STD/HIV Care and Services
Office AddressN/A
ContactsNo contact information available

Full Description

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Deliver Tier 1 and Tier 2 technical support for CareWare 6 users, addressing login issues, data entry errors, reporting problems, and workflow guidance while maintaining support logs.