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Help Desk & Web-Based Support Hosting

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract entails the operation and maintenance of the iSupport web-based help desk platform for HQ AFFSA, with responsibilities encompassing system hosting, continuous uptime monitoring, and comprehensive user access management. The service must ensure reliable, secure, and uninterrupted access to the help desk system to support mission-critical operations. All technical functions, including infrastructure upkeep, performance optimization, and user authentication controls, are to be performed in accordance with Department of Defense standards and requirements. This subcontract is classified under NAICS code 518210, indicating it pertains to data processing, hosting, and related services. The place of performance is located in Richmond, and the contracting entity is the Department of Defense through the FA8100 Afsc Pziec office. The contract was posted on May 6, 2026, and while no solicitation number or set-aside details are provided, the work is expected to be executed with strict adherence to federal IT service delivery protocols, emphasizing system availability, cybersecurity compliance, and responsive technical support.

General Info

Operation and maintenance of iSupport web help desk for HQ AFFSA by DoD subcontract in Richmond.

Agency

Department Of Defense → FA8100 Afsc Pziec

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Richmond, CA-BC, CAN

Set-Aside

NONE

Documents

This scope was carved out of FA810026DB001.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Global Procedure Designer (GPD)

AI Contract Breakdown

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedMay 6

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → FA8100 Afsc Pziec

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → FA8100 Afsc Pziec

Office AddressN/A

ContactsNo contact information available

Full Description

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Operate and maintain the iSupport web-based help desk platform for HQ AFFSA, including hosting, uptime monitoring, and user access management.

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