Second-Tier Engineering & Technical Support

The contract requires the provision of second-tier remote technical support for the Global Procedure Designer software, specifically serving Department of Defense aviation operations. This includes comprehensive troubleshooting, user assistance, and defect triage to ensure uninterrupted functionality and mission readiness. The support must be delivered remotely and is focused on resolving complex technical issues that cannot be handled by first-tier support teams, with an emphasis on maintaining operational efficiency for critical aviation systems. This is a subcontract under NAICS code 541512 for computer systems design services, with the place of performance centered in Richmond. The work supports a Defense Finance and Accounting Service contractor under the FA8100 Afsc Pziec organization, and the posting date indicates the opportunity is expected to be awarded in 2026. There is no set-aside designation, and responses will require demonstrated expertise in supporting DoD aviation software environments, with a strong focus on rapid response, accurate defect analysis, and seamless integration with existing operational workflows.