This Solicitation opportunity from Florida was posted on January 30, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Help Scout - Communications Internal Ticketing and Project Tracking Platform
Contract Overview
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Hillsborough County plans to award a noncompetitive contract to Help Scout PBC for a one-year term, valued at $6,780, to continue utilizing the Help Scout web-based help desk software platform within the Communications & Digital Media Department. This procurement is justified under Section 3-208(2) of the County’s Procurement Policy, as Help Scout is the sole provider of this specific, simple, and cost-effective ticketing and tracking system that has been in use by the department since 2012. The contract may be extended, with scope adjustments and increased funding, to accommodate evolving needs and conditions. Interested parties who believe they can provide equivalent services or products are invited to submit detailed challenges by February 6, 2024, for review to determine if genuine competition exists. The County emphasizes that Help Scout PBC is the exclusive source for this platform, and the procurement process is designed to maintain system compatibility and operational continuity. The contract’s primary contact is Dawn Dimina, and additional information can be accessed through the County’s procurement portal.
General Info
Place of Performance
FL, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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