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This Government Contract opportunity from Department Of Veterans Affairs was posted on April 24, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Heros Story Project

Awarded
36C10X24R0053Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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Communications and Information Capabilities Secure Software-as-a-Service (SaaS) Data Platform Support Services
Solicitation # RFI_CIC_SaaS_CBP_FY2027
U.S. Customs and Border Protection is conducting market research through a Request for Information to identify commercial capabilities for secure Software-as-a-Service SaaS data platform support services. This initiative supports the Communications and Information Capabilities Program, which provides the U.S. Border Patrol with critical information management, data sharing, and analytics to secure national borders. The government is seeking scalable, configurable solutions that minimize custom development while providing comprehensive support for platform implementation, administration, data integration, and governance. A key focus of the requirement is ensuring interoperability and secure information sharing with the Homeland Security Information Network. The anticipated scope of services includes end-to-end platform management, from initial configuration and tenant administration to data engineering and cybersecurity compliance. Vendors are expected to provide expertise in role-based access control, multi-factor authentication, and FedRAMP-authorized environments to meet Department of Homeland Security security standards. The government is requesting detailed information on technical approaches, staffing models, pricing structures, and service-level recommendations. Responses must be submitted by November 10, 2026, and include a completed vendor data form and a capability statement not exceeding six pages.
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AI Contract Overview

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The Hero's Story Project (HSP), awarded to Televeda under solicitation 36C10X24R0053, is a comprehensive suicide prevention initiative designed for American Indian and Alaska Native (AI/AN) Veterans. The program utilizes a culturally competent peer support modality that integrates traditional healing practices, such as storytelling and talking circles, through a Virtual Talking Circles web application and a narrative therapy curriculum. By targeting minority sub-populations, specifically focusing on the intersection of AI/AN Veterans, women, and those in rural areas or affected by Military Sexual Trauma, the project aims to overcome historical mistrust, social isolation, and barriers to care. The program facilitates a transition from peer-led support to formal VA resources through personalized resource journeys, fostering resilience and social connectedness to reduce suicidal ideation. Administered by the Department of Veterans Affairs Strategic Acquisition Center in Frederick, Maryland, this Firm Fixed Price contract has a total potential value between 2 million and 6 million dollars. The performance period is structured into two phases: a Prototyping/Test Phase of up to 12 months and a Field Test/Pilot Phase of up to 12 months, with the second phase contingent upon satisfactory performance in the first. Testing is centered in Arizona and New Mexico, involving the establishment of formal partnerships with tribal organizations and Veteran Service Organizations. The project is subject to strict federal standards, including Section 508 accessibility requirements and FISMA security compliance, with a primary evaluation focus on innovation merit, technical feasibility, and potential impact on Veteran health outcomes.

General Info

Contract Value

$1,848,750.84

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Phoenix, AZ, 85004, USA

Set-Aside

NONE

Award Issued Date

Documents

9

Amendment 0001 to Solicitation 36C10X24R0053

DOCX, High priority: read this firstamendment
High

Amendment 0001 to Solicitation 36C10X24R0053 for VA Innovation Ecosystem BAA

DOCX, High priority: read this firstamendment
High

Amendment 0002 to Solicitation 36C10X24R0053 for VA Innovation Ecosystem BAA

PDF, High priority: read this firstamendment
High

Amendment 0002 to Solicitation 36C10X24R0053 for VA Suicide Prevention BAA

PDF, High priority: read this firstamendment
High

Amendment 0003 to Solicitation 36C10X24R0053 for VHA Innovation Ecosystem BAA Suicide Prevention

PDF, High priority: read this firstamendment
High

Amendment 0003 to Solicitation 36C10X24R0053 for VHA Innovation Ecosystem BAA Suicide Prevention

PDF, High priority: read this firstamendment
High

BAA Concept Paper Template - July 2025

DOCX, High priority: read this firstconcept-paper-template
High

BAA Concept Paper Template July 2025

DOCX, High priority: read this firstconcept-paper-template
High

VA VHA Innovation Ecosystem BAA Suicide Prevention 36C10X24R0053

PDF, High priority: read this firstrfp
High

AI Contract Breakdown

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Timeline

1 update
PhaseAwarded
Posted

Award Notice

Notice updated

Notice type changed from Award Notice to Special Notice. Response deadline changed from Apr 23, 2025 to Sep 30, 2026. The notice title changed. NAICS code changed from 518210 to 541910. The notice description changed. The point of contact changed.

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Sac Frederick (36C10X)
Contacts1 person available
OfficeFREDERICK, MD, 21703, USA
Office AddressFREDERICK, MD, 21703, USA
Contacts

Full Description

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In 2023, the VA's Mission Daybreak launched Televeda's - Hero's Story Project (HSP). The HSP is a comprehensive suicide prevention program tailored for Native American Veterans incorporating traditional healing practices, such as talking circles and storytelling, in an evidence-based Peer Support (PS) modality. The HSP innovation is comprised of (a) - Virtual Talking Circles (VTC) web application and (b) - HSP Storytelling Curriculum, a narrative therapy PS framework. Overall, the HSP is a novel re-imagining of peer support in a culturally competent way to aid with building trust and, ultimately, aims to foster peer collaboration that improves social connectedness and resource navigation via engaged journeys. Televeda shall use the Hero's Story model to expand culturally relevant peer support (Virtual Talking Circles) by targeting minority Veteran sub-populations with personalized resource journeys, prioritizing AI/AN (with Women/Military Sexual Trauma (MST) and rural intersection). HSP Sessions can be hosted in person, virtually or hybrid. The data corroborates that Veterans are also more likely to first engage with peer or support groups before a therapist. Once they're comfortable in a peer setting. Veterans may express vulnerable social needs and Televeda will then leverage the personalized Journeys with peer support interactions to build a trusting environment to connect participants with needed resources. This proposed work will focus on the expansion of the HSP solution to additional partners and locations as well as a more robust evaluation of HSP, including associated Virtual Talking Circles and low-tech connection to resources. Honoring Native traditions, Televeda proposes to design - resource journeys that build direct ties between AIANV and the VA that helps engagement, trust-building and connecting Veterans to protective resources. This storytelling-approach fosters individual motivation and a sense of purpose for Veterans users. At the same time, the platform encourages Veterans to contribute to the community by supporting their family. Resource journeys will contribute to the transmission of important cultural knowledge and experiences that are beneficial for both the community and the VA. While each Veteran subpopulation is unique, key issues - Trust, Access, Isolation - are exacerbated for AIANV. Through research it has been determined that the AIANV community rarely engages with the VA due to historical mistrust. Access to care for the AIAV community is fraught by transportation and physical challenges with no culturally appropriate resources, and social isolation is lethal on the reservation. The HSP builds pathways to trust, increases access to care, and facilitates the delivery of traditional healing through a culturally competent and accessible interface. Suicide prevention is addressed in an upstream approach by fostering resilience, social connectedness and community healing. This platform is designed to lower social isolation and promote overall well-being by facilitating meaningful connections. Televeda aims to address the complex contributing factors to suicide for AIANV by matching them with essential health-related social needs (protective factors), and reducing the risk of suicidal ideation. This project fulfills the objective of developing a targeted solution for veteran subpopulations. There is a need for a tailored lens to focus on the top priority specialty population, American Indian (AI) and American Native (AN), which have the highest rate of suicide, and that intersects with women Veterans (overwhelming feedback and community respect for women-only sessions) which is the fastest growing demographic afflicted by suicide. This project increases understanding of Veteran subpopulations and develops a unique service delivery model for specialty populations. Phase 1 and Phase 2 will include development of formal partnerships with additional VSOs and tribal organizations via Memorandums of Understanding (MOUs) between Contractor and those partners. Testing will occur, across both phases, in two states, Arizona and New Mexico. Initiation of Phase 2 is dependent on satisfactory performance in Phase 1.

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