HOSTING SURVEY SYSTEM DATA

The Defense Security Services intends to award a Firm Fixed Price contract for hosting Survey data in accordance with the Statement of Work. This will be one base year and two one-year options. The Federal Supply Classification (FSC) for this requirement is R408. The North American Industry Classification Systems (NAICS) for this requirment 518210. There will not be a difference solicitation available for this requirment. All information needed to submit your pricing is within this announcement. Section B -- CONTINUATION SHEET ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 1 Lot DSS ssurvey of PSI for Industry FFP In accordance with the SOW - 6 User Licenses FOB: Destination MFR PART NR: d PURCHASE REQUEST NUMBER: DODHS09075A001 NET AMT ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0002 1 Lot SMO Portion FFP In accordance with the SOW - 6 User Licenses FOB: Destination PURCHASE REQUEST NUMBER: DODHS09075A001 NET AMT ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 1001 1 Lot OPTION DSS ssurvey of PSI for Industry FFP In accordance with the SOW - 6 User Licenses FOB: Destination MFR PART NR: d PURCHASE REQUEST NUMBER: DODHS09075A001 NET AMT ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 1002 1 Lot OPTION SMO Portion FFP In accordance with the SOW - 6 User Licenses FOB: Destination PURCHASE REQUEST NUMBER: DODHS09075A001 NET AMT ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 2001 1 Lot OPTION DSS ssurvey of PSI for Industry FFP In accordance with the SOW - 6 User Licenses FOB: Destination MFR PART NR: d PURCHASE REQUEST NUMBER: DODHS09075A001 NET AMT ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 2002 1 Lot OPTION SMO Portion FFP In accordance with the SOW - 6 User Licenses FOB: Destination PURCHASE REQUEST NUMBER: DODHS09075A001 NET AMT Section C - PERFORMANCE OF WORK Performance Work Statement (PWS) (Enterprise Feedback Management (EFM)) Service and Support 1.0 INTRODUCTION 1.1 Organization Defense Security Service Strategic Management Office (SMO) 1340 Braddock Place Alexandria, VA 22314-1651 1.2 BACKGROUND: To clearly define its strategies and measure its performance in furtherance of its strategic mission and vision, the Defense Security Service (DSS) is implementing a Performance Management approach to measure progress in implementing the agency strategic direction. To gauge overall performance, the agency is developing a data management system. This system is used to provide collection and analysis of performance data, and reporting and dissemination of results. By having valid and reliable performance monitoring data available, the agency can make sound decisions on its performance-related issues. 1.2 PURPOSE: As part of this effort, the agency is formulating an of array measures to track strategic performance of its programs and processes at the agency level. This document proposes the procurement of a Survey System. The Survey System will fulfill the data collection portion of the performance measurement requirement by providing the tools and knowledge needed to create survey instruments, gather and sanitize valid data, combine the data with performance information from other sources, assemble data into useful reports, provide interpretation and analysis capabilities and display results in reports that are useful at various levels of management. The system will integrate and include survey data currently being collected and analyzed by and for the Defense Security Service Strategic Management Office (SMO) and other programs and functions as appropriate and practical. 2. OBJECTIVE 2.1 Scope The intent of DSS is to procure a DSS Survey System, to collect, analyze, and report all agency required performance data that are not being otherwise collected through the agency's transactional and operational systems (i.e., JPAS, DCII, ISDF, cost accounting, etc.). The term - system encompasses people, processes and tools. It does not refer solely to information technology (IT)-related equipment, processes and software although these are components of the - survey system.) This data is required for the agency to have the information it needs to make informed business decisions, and supports Government Performance and Reporting Act (GPRA) and the President's Management Agenda (PMA) in the areas of the Integration of Performance and Budget (IPB), Strategic Management of Human Capitol (HC), and the Expanded Use of e-Government. The collection, analysis and reporting of this data is required to support measurement of progress toward completion and results of pursuing the agency's strategic goals and objectives identified in its Balanced Scorecard. Additionally, it supports iterative development of the agency's strategic plans and Balanced Scorecards. 2.2 Survey System Proposal We propose to create a system for gathering data in support of certain performance measures that cannot be gathered or determined through agency operational or transactional data. This system will be used to administer surveys continuously to subsets of customers, employees, and stakeholders. Survey formats will include web, email, and paper. Populations will be contacted via email invitation, directly at the point of service, and by interviewers. Questions and responses administered in any format will be combined for analysis regardless of the source. Data will be available for integration and analysis in concert with other performance data. The combined results will be formatted and interpreted in the context of performance monitoring. Results for different areas of responsibility will be given to managers in a standardized format, ultimately via the agency's business intelligence tool. The managers will be able to drill down into the results and conduct further analysis as desired. They will not be able to alter the underlying data. Reports will emphasize trends and make it possible to track changes in performance to changes in agency practice, enabling the data to be used effectively as a management tool. The system will also be available to support any other agency survey data gathering or polling needs, including ad hoc surveys, newly defined ongoing survey programs, and any other activity in which the agency needs to gather opinions or other input from a group of respondents and analyze the results. This requirement means the system must be flexible and the means for creating new surveys from existing question banks must be available to agency staff or support contractors. Access to data will be based upon role and responsibilities. The goal is to create a full system, rather than engaging in a single survey effort. A full survey system will yield repeatable processes, aiding consistency, increasing validity, and building on past success. Ultimately the survey system costs less for repeated administration than a succession of one-off implementations would. Continuous administration of the survey to small groups rather than - big bang surveying of the entire population will support ongoing performance monitoring, permitting executives and upper-level managers to see the impact of strategic changes in a much shorter timeframe than is possible now or would be possible with larger but less frequent surveys, in many cases monthly rather than annually. 2.3 System Design and Performance Data to Be Collected The performance data to be collected by this survey system will encompass the following: - Measures of agency employee climate o Employee satisfaction o Culture assessment o Agency knowledge transfer (e.g., have the employees truly heard and understood leadership's messages) o Effectiveness of agency's communication process o 360o Peer Reviews o Diversity assessments o Other employee/employment assessments - Measures of process, program, and project performance using traditional customer and stakeholder satisfaction surveys. Some of this data may be combined with other process data for more robust analysis of process performance. - Student course & awareness product evaluations o Content assessments o Assessment of relevance and usefulness - Other community assessments E.g., did the community understand & retain the intended security message/information? - The system will also be used for customer needs assessment. System design will include the following: - Assisting DSS to identify all target populations from which there is a need to collect performance data - Creating survey/assessment strategies to support these modalities: o Invitation by e-mail & web based methods o Person to person interview where appropriate o Point of service for: - Call Center satisfaction (i.e., wait time, courtesy of response, knowledgeable help) - Web site (i.e., was the web page easy to navigate; was the information helpful, etc.) - Creating valid and reliable question banks and survey/assessment tools - Developing sampling strategies & invitation strategies - Developing survey tools - Question bank & survey tool approval by DoD and Office of Management and Budget (OMB) as required by laws, regulations and directives - Acquiring the most appropriate method for automated data collection (software) - Planning & management of survey administration - Response monitoring (to assure that a sufficiently high proportion of the target population has responded to the survey) - Secure data collection & data sanitizing - Reporting & data analysis - Data transfer into appropriate DSS data warehouse - Knowledge transfer concerning valid and reliable survey design and administration practices - System/process management - Survey results feedback to DSS management and survey population as appropriate. 2.4 Benefits of Survey System The thoughtful planning, development and implementation of a consolidated and centralized system will produce many benefits and assist the agency to achieve its strategic objectives. Major areas include: 1. Obtaining needed performance data to manage the agency and help improve agency performance. 2. Obtaining valid and reliable data to support making informed decisions. 3. Coming into compliance with Federal (GPRA, PMA, etc) and DoD requirements to monitor and report on performance. 4. Improving its image with customers and employees. 5. Phased approach to deployment that will allow incremental implementation to help control pace of change and costs. Some specific strategic process and data quality benefits are included in section 3.3. The system will be as automated as appropriate; will be designed to be flexible and scaleable to adapt to the agency's data needs for any given performance cycle; and will produce a continual stream of data for more effective reporting. The system will be designed and managed to limit the burden on those from whom information is sought; it will limit and manage the frequency of administered surveys within a population so that no one will be survey more than once a cycle. Continual monitoring will enable the agency to track effects of changes in policies, programs, initiatives and projects on the agency's overall performance over time. This will allow for more rapid identification of and response to issues that could negatively affect the execution of agency strategy resulting in less than desirable performance results. Tools associated with the system will deliver reports and permit agency personnel to drill down into data, allowing for more efficient problem solving through better identification of cause and effect relationships between agency actions and outcomes. To be most effective, the recommended approach must be coordinated with and incorporated into the agency's Enterprise Architecture & Infrastructure planning and development. 3.0 PERIOD OF PERFORMANCE Base Period : 15 May 2009 to 14 May 2010 Option Period 1: 15 May 2010 to 14 May 2011 Option Period 2: 15 May 2011 to 14 May 2012 52.217-9 Option to Extend the Term of the Contract 4.0 Travel The government does not anticipate that travel shall be required during the execution of this delivery order. 5.0 Location The Contractor shall perform functions at Contractor site(s). 6.0 Unauthorized Disclosure The Contractor shall not publish or disclose in any manner, without the Contracting Officer's written consent, the details of any safeguards either designed or developed by the Contractor under this contract or otherwise provided by the Government. To the extent required to carry out a program of inspection to safeguard against threats and hazards to the security, integrity, and confidentiality of Government data, the Contractor shall afford the Government access to the Contractor's facilities, installations, technical capabilities, operations, documentation, records, and databases. If either the Government or the Contractor discovers new or unanticipated threats or hazards, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party. 7.0 ADMINISTRATIVE MATTERS Points of Contact: DSS Client Representative: 1340 Braddock Place, 3rd Floor Alexandria VA 22314 Phone: +1 (555) 000-0000 Email: l DSS Task Monitor/Contracting Officer's Representative Contracting Officer INSPECTION AND ACCEPTANCE TERMS Supplies/services will be inspected/accepted at: CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY 0001 N/A Government N/A Government 0002 N/A Government N/A Government 1001 N/A Government N/A Government 1002 N/A Government N/A Government 2001 N/A Government N/A Government 2002 N/A Government N/A Government DELIVERY INFORMATION CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS UIC 0001 POP 15-MAY-2009 TO 14-MAY-2010 N/A DEFENSE SECURITY SERVICE MAIL ROOM 1340 BRADDOCK PLACE ALEXANDRIA VA 22314 +1 (555) 000-0000 FOB: Destination HS00001 0002 POP 15-MAY-2009 TO 14-MAY-2010 N/A (SAME AS PREVIOUS LOCATION) FOB: Destination HS00001 1001 POP 15-MAY-2010 TO 14-MAY-2011 N/A (SAME AS PREVIOUS LOCATION) FOB: Destination HS00001 1002 POP 15-MAY-2010 TO 14-MAY-2011 N/A (SAME AS PREVIOUS LOCATION) FOB: Destination HS00001 2001 POP 15-MAY-2011 TO 14-MAY-2012 N/A (SAME AS PREVIOUS LOCATION) FOB: Destination HS00001 2002 POP 15-MAY-2011 TO 14-MAY-2012 N/A (SAME AS PREVIOUS LOCATION) FOB: Destination HS00001 CLAUSES INCORPORATED BY REFERENCE 52.203-3 Gratuities APR 1984 52.203-5 Covenant Against Contingent Fees APR 1984 52.203-7 Anti-Kickback Procedures JUL 1995 52.203-11 Certification And Disclosure Regarding Payments To Influence Certain Federal Transactions SEP 2007 52.204-4 Printed or Copied Double-Sided on Recycled Paper AUG 2000 52.209-6 Protecting the Government's Interest When Subcontracting With Contractors Debarred, Suspended, or Proposed for Debarment SEP 2006 52.214-34 Submission Of Offers In The English Language APR 1991 52.214-35 Submission Of Offers In U.S. Currency APR 1991 52.215-2 Audit and Records--Negotiation JUN 1999 52.217-5 Evaluation Of Options JUL 1990 52.219-8 Utilization of Small Business Concerns MAY 2004 52.219-14 Limitations On Subcontracting DEC 1996 52.222-35 Equal Opportunity For Special Disabled Veterans, Veterans of the Vietnam Era, and Other Eligible Veterans SEP 2006 52.222-36 Affirmative Action For Workers With Disabilities JUN 1998 52.222-38 Compliance With Veterans' Employment Reporting Requirements DEC 2001 52.225-13 Restrictions on Certain Foreign Purchases JUN 2008 52.225-18 Place of Manufacture SEP 2006 52.225-20 Prohibition on Conducting Restricted Business Operations in Sudan--Certification JUN 2008 52.226-1 Utilization Of Indian Organizations And Indian-Owned Economic Enterprises JUN 2000 52.227-1 Authorization and Consent DEC 2007 52.227-2 Notice And Assistance Regarding Patent And Copyright Infringement DEC 2007 52.229-4 Federal, State, And Local Taxes (State and Local Adjustments) APR 2003 52.232-1 Payments APR 1984 52.232-8 Discounts For Prompt Payment FEB 2002 52.232-9 Limitation On Withholding Of Payments APR 1984 52.232-11 Extras APR 1984 52.232-28 Invitation to Propose Performance-Based Payments MAR 2000 52.233-3 Protest After Award AUG 1996 52.233-4 Applicable Law for Breach of Contract Claim OCT 2004 52.237-3 Continuity Of Services JAN 1991 52.242-13 Bankruptcy JUL 1995 52.242-15 Stop-Work Order AUG 1989 52.244-5 Competition In Subcontracting DEC 1996 52.244-6 Subcontracts for Commercial Items DEC 2008 52.247-34 F.O.B. Destination NOV 1991 52.253-1 Computer Generated Forms JAN 1991 252.203-7000 Requirements Relating to Compensation of Former DoD Officials JAN 2009 252.203-7001 Prohibition On Persons Convicted of Fraud or Other Defense-Contract-Related Felonies DEC 2008 252.203-7002 Requirement to Inform Employees of Whistleblower Rights JAN 2009 252.204-7003 Control Of Government Personnel Work Product APR 1992 252.204-7004 Alt A Central Contractor Registration (52.204-7) Alternate A SEP 2007 252.209-7001 Disclosure of Ownership or Control by the Government of a Terrorist Country JAN 2009 252.209-7004 Subcontracting With Firms That Are Owned or Controlled By The Government of a Terrorist Country DEC 2006 252.225-7001 Buy American Act And Balance Of Payments Program JAN 2009 252.225-7002 Qualifying Country Sources As Subcontractors APR 2003 252.225-7012 Preference For Certain Domestic Commodities DEC 2008 252.232-7003 Electronic Submission of Payment Requests and Receiving Reports MAR 2008 252.232-7010 Levies on Contract Payments DEC 2006 252.239-7001 Information Assurance Contractor Training and Certification JAN 2008 252.243-7001 Pricing Of Contract Modifications DEC 1991 252.243-7002 Requests for Equitable Adjustment MAR 1998 252.244-7000 Subcontracts for Commercial Items and Commercial Components (DoD Contracts) JAN 2009 252.247-7023 Transportation of Supplies by Sea MAY 2002 252.247-7024 Notification Of Transportation Of Supplies By Sea MAR 2000 CLAUSES INCORPORATED BY FULL TEXT 52.204-5 Women-Owned Business (OTHER THAN SMALL BUSINESS) (MAY 1999) (a) Definition. Women-owned business concern, as used in this provision, means a concern that is at least 51 percent owned by one or more women; or in the case of any publicly owned business, at least 51 percent of its stock is owned by one or more women; and whose management and daily business operations are controlled by one or more women. (b) Representation. [Complete only if the offeror is a women-owned business concern and has not represented itself as a small business concern in paragraph (b)(1) of FAR 52.219-1, Small Business Program Representations, of this solicitation.] The offeror represents that it ( ) is a women-owned business concern. (End of provision) 52.209-5 CERTIFICATION REGARDING RESPONSIBILITY MATTERS (DEC 2008) (a)(1) The Offeror certifies, to the best of its knowledge and belief, that- (i) The Offeror and/or any of its Principals- (A) Are ( ) are not ( ) presently debarred, suspended, proposed for debarment, or declared ineligible for the award of contracts by any Federal agency; (B) Have ( ) have not ( ), within a three-year period preceding this offer, been convicted of or had a civil judgment rendered against them for: commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public (Federal, state, or local) contract or subcontract; violation of Federal or state antitrust statutes relating to the submission of offers; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, tax evasion, violating Federal criminal tax laws, or receiving stolen property; and (C) Are ( ) are not ( ) presently indicted for, or otherwise criminally or civilly charged by a governmental entity with, commission of any of the offenses enumerated in paragraph (a)(1)(i)(B) of this provision.; and (D) Have [ballot], have not [ballot], within a three-year period preceding this offer, been notified of any delinquent Federal taxes in an amount that exceeds $3,000 for which the liability remains unsatisfied. (1) Federal taxes are considered delinquent if both of the following criteria apply: (i) The tax liability is finally determined. The liability is finally determined if it has been assessed. A liability is not finally determined if there is a pending administrative or judicial challenge. In the case of a judicial challenge to the liability, the liability is not finally determined until all judicial appeal rights have been exhausted. (ii) The taxpayer is delinquent in making payment. A taxpayer is delinquent if the taxpayer has failed to pay the tax liability when full payment was due and required. A taxpayer is not delinquent in cases where enforced collection action is precluded. (2) Examples. (i) The taxpayer has received a statutory notice of deficiency, under I.R.C. Sec. 6212, which entitles the taxpayer to seek Tax Court review of a proposed tax deficiency. This is not a delinquent tax because it is not a final tax liability. Should the taxpayer seek Tax Court review, this will not be a final tax liability until the taxpayer has exercised all judicial appeal rights. (ii) The IRS has filed a notice of Federal tax lien with respect to an assessed tax liability, and the taxpayer has been issued a notice under I.R.C. Sec. 6320 entitling the taxpayer to request a hearing with the IRS Office of Appeals contesting the lien filing, and to further appeal to the Tax Court if the IRS determines to sustain the lien filing. In the course of the hearing, the taxpayer is entitled to contest the underlying tax liability because the taxpayer has had no prior opportunity to contest the liability. This is not a delinquent tax because it is not a final tax liability. Should the taxpayer seek tax court review, this will not be a final tax liability until the taxpayer has exercised all judicial appeal rights. (iii) The taxpayer has entered into an installment agreement pursuant to I.R.C. Sec. 6159. The taxpayer is making timely payments and is in full compliance with the agreement terms. The taxpayer is not delinquent because the taxpayer is not currently required to make full payment. (iv) The taxpayer has filed for bankruptcy protection. The taxpayer is not delinquent because enforced collection action is stayed under 11 U.S.C. 362 (the Bankruptcy Code). (ii) The Offeror has ( ) has not ( ), within a three-year period preceding this offer, had one or more contracts terminated for default by any Federal agency. (2) Principal, for the purposes of this certification, means an officer, director, owner, partner, or a person having primary management or supervisory responsibilities within a business entity (e.g., general manager; plant manager; head of a subsidiary, division, or business segment; and similar positions). (b) The Offeror shall provide immediate written notice to the Contracting Officer if, at any time prior to contract award, the Offeror learns that its certification was erroneous when submitted or has become erroneous by reason of changed circumstances. (c) A certification that any of the items in paragraph (a) of this provision exists will not necessarily result in withholding of an award under this solicitation. However, the certification will be considered in connection with a determination of the Offeror's responsibility. Failure of the Offeror to furnish a certification or provide such additional information as requested by the Contracting Officer may render the Offeror nonresponsible. (d) Nothing contained in the foregoing shall be construed to require establishment of a system of records in order to render, in good faith, the certification required by paragraph (a) of this provision. The knowledge and information of an Offeror is not required to exceed that which is normally possessed by a prudent person in the ordinary course of business dealings. (e) The certification in paragraph (a) of this provision is a material representation of fact upon which reliance was placed when making award. If it is later determined that the Offeror knowingly rendered an erroneous certification, in addition to other remedies available to the Government, the Contracting Officer may terminate the contract resulting from this solicitation for default. (End of provision) 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS--COMMERCIAL ITEMS (JUN 2008) An offeror shall complete only paragraph (b) of this provision if the offeror has completed the annual representations and certifications electronically at http://orca.bpn.gov. If an offeror has not completed the annual representations and certifications electronically at the ORCA website, the offeror shall complete only paragraphs (c) through (m) of this provision. (a) Definitions. As used in this provision -- "Emerging small business" means a small business concern whose size is no greater than 50 percent of the numerical size standard for the NAICS code designated. "Forced or indentured child labor" means all work or service- (1) Exacted from any person under the age of 18 under the menace of any penalty for its nonperformance and for which the worker does not offer himself voluntarily; or (2) Performed by any person under the age of 18 pursuant to a contract the enforcement of which can be accomplished by process or penalties. Manufactured end product means any end product in Federal Supply Classes (FSC) 1000-9999, except-- (1) FSC 5510, Lumber and Related Basic Wood Materials; (2) Federal Supply Group (FSG) 87, Agricultural Supplies; (3) FSG 88, Live Animals; (4) FSG 89, Food and Related Consumables; (5) FSC 9410, Crude Grades of Plant Materials; (6) FSC 9430, Miscellaneous Crude Animal Products, Inedible; (7) FSC 9440, Miscellaneous Crude Agricultural and Forestry Products; (8) FSC 9610, Ores; (9) FSC 9620, Minerals, Natural and Synthetic; and (10) FSC 9630, Additive Metal Materials. Place of manufacture means the place where an end product is assembled out of components, or otherwise made or processed from raw materials into the finished product that is to be provided to the Government. If a product is disassembled and reassembled, the place of reassembly is not the place of manufacture. Restricted business operations means business operations in Sudan that include power production activities, mineral extraction activities, oil-related activities, or the production of military equipment, as those terms are defined in the Sudan Accountability and Divestment Act of 2007 (Pub. L. 110-174). Restricted business operations do not include business operations that the person conducting the business can demonstrate-- (1) Are conducted under contract directly and exclusively with the regional government of southern Sudan; (2) Are conducted pursuant to specific authorization from the Office of Foreign Assets Control in the Department of the Treasury, or are expressly exempted under Federal law from the requirement to be conducted under such authorization; (3) Consist of providing goods or services to marginalized populations of Sudan; (4) Consist of providing goods or services to an internationally recognized peacekeeping force or humanitarian organization; (5) Consist of providing goods or services that are used only to promote health or education; or (6) Have been voluntarily suspended. Service-disabled veteran-owned small business concern-- (1) Means a small business concern-- (i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans; and (ii) The management and daily business operations of which are controlled by one or more service-disabled veterans or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran. (2) Service-disabled veteran means a veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16). "Small business concern" means a concern, including its affiliates, that is independently owned and operated, not dominant in the field of operation in which it is bidding on Government contracts, and qualified as a small business under the criteria in 13 CFR Part 121 and size standards in this solicitation. Veteran-owned small business concern means a small business concern-- (1) Not less than 51 percent of which is owned by one or more veterans (as defined at 38 U.S.C. 101(2)) or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more veterans; and (2) The management and daily business operations of which are controlled by one or more veterans. "Women-owned business concern" means a concern which is at least 51 percent owned by one or more women; or in the case of any publicly owned business, at least 51 percent of the stock of which is owned by one or more women; and whose management and daily business operations are controlled by one or more women. "Women-owned small business concern" means a small business concern-- (1) That is at least 51 percent owned by one or more women or, in the case of any publicly owned business, at least 51 percent of its stock is owned by one or more women; or (2) Whose management and daily business operations are controlled by one or more women. (b) (1) Annual Representations and Certifications. Any changes provided by the offeror in paragraph (b)(2) of this provision do not automatically change the representations and certifications posted on the Online Representations and Certifications Application (ORCA) website. (2) The offeror has completed the annual representations and certifications electronically via the ORCA website at http://orca.bpn.gov. After reviewing the ORCA database information, the offeror verifies by submission of this offer that the representations and certifications currently posted electronically at FAR 52.212-3, Offeror Representations and Certifications--Commercial Items, have been entered or updated in the last 12 months, are current, accurate, complete, and applicable to this solicitation (including the business size standard applicable to the NAICS code referenced for this solicitation), as of the date of this offer and are incorporated in this offer by reference (see FAR 4.1201), except for paragraphs ----------. (Offeror to identify the applicable paragraphs at (c) through (m) of this provision that the offeror has completed for the purposes of this solicitation only, if any.) These amended representation(s) and/or certification(s) are also incorporated in this offer and are current, accurate, and complete as of the date of this offer. Any changes provided by the offeror are applicable to this solicitation only, and do not result in an update to the representations and certifications posted on ORCA.] (c) Offerors must complete the following representations when the resulting contract will be performed in the United States or its outlying areas. Check all that apply. (1) Small business concern. The offeror represents as part of its offer that it ( ) is, ( ) is not a small business concern. (2) Veteran-owned small business concern. (Complete only if the offeror represented itself as a small business concern in paragraph (c)(1) of this provision.) The offeror represents as part of its offer that it ( ) is, ( ) is not a veteran-owned small business concern. (3) Service-disabled veteran-owned small business concern. (Complete only if the offeror represented itself as a veteran-owned small business concern in paragraph (c)(2) of this provision.) The offeror represents as part of its offer that it ( ) is, ( ) is not a service-disabled veteran-owned small business concern. (4) Small disadvantaged business concern. (Complete only if the offeror represented itself as a small business concern in paragraph (c)(1) of this provision.) The offeror represents, for general statistical purposes, that it ( ) is, ( ) is not a small disadvantaged business concern as defined in 13 CFR 124....