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This Solicitation opportunity from Florida was posted on June 23, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

HubSpot CRM Implementation and Integration Services

Closed
26-0588-RFPState & Local

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Pinellas County, through its Business Technology Services (BTS) division, is seeking to transition from its legacy CATS system to a modern cloud-based CRM platform powered by HubSpot to improve customer service delivery, operational efficiency, and data-driven decision-making across county departments. The CATS system, currently handling around 50 new cases per month and maintaining approximately 50,000 historical records, lacks advanced CRM functionality, integration capabilities, automation, and a user-friendly interface. The initiative will deploy HubSpot to serve about 80 core users with full CRM access and an additional 400 Service Hub-only users focused on customer interactions. Only a subset of the historical data will be migrated, prioritizing active and relevant records to ensure a clean, efficient system launch. The project will be executed in phases, with the initial phase focused on platform implementation and the second phase addressing critical integrations with existing work order and complaint systems such as Cityworks and Accela to create a unified operational ecosystem. The solicitation, numbered 26-0588-RFP, was posted on June 23, 2026, with responses due by July 14, 2026. The contract is open to SLED (State, Local, and Education) entities and is managed by BTS in Clearwater, Florida. Kevin Karr serves as the primary point of contact for technical and contract-related inquiries, while Kimberly Meador leads procurement oversight. The platform will be deployed locally within Florida, with no specified overseas performance requirements. This modernization effort is designed to replace outdated processes with scalable, user-centric tools that enhance transparency, reduce administrative burden, and support long-term digital transformation goals across county services.

General Info

Pinellas County to replace legacy CATS with HubSpot CRM for 80 full users and 400 Service Hub users, migrate select data, integrate with Cityworks and Accela.

Documents

(8)

26-0588-RFP HubSpot CRM Implementation and Integration Services

PDF•rfp

Hubspot Services RFP for CATS Replacement

PDF•rfp

RFP HubSpot CRM Implementation Services Pinellas County

DOCX•rfp

Common Carrier Attestation for Pinellas County Contract

PDF•1 page•attestation

Foreign Countries of Concern Affidavit 12.11.2025

PDF•1 page•affidavit

Human Trafficking Affidavit for Pinellas County Contract

PDF•1 page•affidavit

Non-Competitive Oversight Committee Justification Form

DOCX•1 page•justification-and-authorization

Reference Sheet for HubSpot CRM Implementation Services

DOCX•past-performance

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Timeline

PhaseClosed
Posted

Solicitation

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Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyFlorida → BUSINESS TECHNOLOGY SERVICES (BTS)
Contacts2 people available
OfficeClearwater, FL, 33765, USA
Office AddressClearwater, FL, 33765, USA
Contacts
Kevin KarrBTS IT Contract Manager
Kimberly MeadorProcurement Analyst Lead

Full Description

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Pinellas County currently utilizes CATS to manage customer interactions, service requests, and case tracking. While functional, the system lacks modern CRM capabilities, integration flexibility, automation, and user experience improvements. BTS is leading the initiative to transition to a cloud-based CRM platform (HubSpot) that supports enhanced customer service delivery, operational efficiency, and data-driven insights across County departments. Also, second phase of the project will address CRM integrations to work order systems like Cityworks and complaints systems like Accela. CATS system has about 50 new cases per month for our county administration support, and there are about 50K historical items, not all of which will be migrated. Initial user count will be about 80 core users and 400 Service Hub only users.

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NAICS: 518210
SLED
Digital Evidence Request for Information
Solicitation # 26-0795-RFI
Pinellas County, through Business Technology Services, has issued Request for Information 26-0795-RFI to gather market research for a digital evidence and exhibits management solution. The objective is to identify a system that supports judges, court staff, attorneys, and self-represented litigants in managing the full lifecycle of digital evidence, including secure submission, review, storage, chain of custody, reporting, and authorized destruction. The solution must support various case types and hearing workflows, including remote and in-person proceedings, and integrate with existing court systems. This RFI is for informational purposes only and does not constitute a solicitation or a commitment to award a contract. Key technical requirements include data residency within the United States, encryption of data both in transit and at rest, and strict access controls to protect the confidentiality of court records. Cloud-hosted services must adhere to criminal justice and judicial security standards, and the system must include virus scanning and protective controls. Responses must be submitted electronically via the OpenGov portal, with a deadline noted as November 3, 2026. Vendors are required to provide detailed information on their capabilities, implementation approach, pricing, and references. Additionally, the county requires specific legal certifications, including affidavits regarding human trafficking, common carrier attestations, and certifications that the contractor is not owned or controlled by a government of a foreign country of concern.
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