This Solicitation opportunity from Florida was posted on June 23, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
HubSpot CRM Implementation and Integration Services
Contract Overview
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Pinellas County, through its Business Technology Services (BTS) division, is seeking to transition from its legacy CATS system to a modern cloud-based CRM platform powered by HubSpot to improve customer service delivery, operational efficiency, and data-driven decision-making across county departments. The CATS system, currently handling around 50 new cases per month and maintaining approximately 50,000 historical records, lacks advanced CRM functionality, integration capabilities, automation, and a user-friendly interface. The initiative will deploy HubSpot to serve about 80 core users with full CRM access and an additional 400 Service Hub-only users focused on customer interactions. Only a subset of the historical data will be migrated, prioritizing active and relevant records to ensure a clean, efficient system launch. The project will be executed in phases, with the initial phase focused on platform implementation and the second phase addressing critical integrations with existing work order and complaint systems such as Cityworks and Accela to create a unified operational ecosystem. The solicitation, numbered 26-0588-RFP, was posted on June 23, 2026, with responses due by July 14, 2026. The contract is open to SLED (State, Local, and Education) entities and is managed by BTS in Clearwater, Florida. Kevin Karr serves as the primary point of contact for technical and contract-related inquiries, while Kimberly Meador leads procurement oversight. The platform will be deployed locally within Florida, with no specified overseas performance requirements. This modernization effort is designed to replace outdated processes with scalable, user-centric tools that enhance transparency, reduce administrative burden, and support long-term digital transformation goals across county services.
General Info
Place of Performance
FL, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
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