This Solicitation opportunity from Florida was posted on September 15, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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IBM Platform as a Service (PaaS) Subscription for Virtual Assistant, Live Chat, and Virtual Voice Agent Solutions

Awarded

SS-13887State & Local

Submission Closed10/06/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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Department Of Transportation

POSTED

1 day ago

DEADLINE

in 3 months

AI Contract Overview

The Florida Department of Health’s Division of Medical Quality Assurance (MQA) intends to acquire a three-year Platform as a Service (PaaS) subscription from IBM Corporation to support its virtual assistant, chatbot, live chat, and virtual voice agent functionalities. This procurement is justified as a single-source purchase under Florida law, specifically Rule 60A-1.045 and sections 120.57(3) and 287.057(3) of the Florida Statutes, due to IBM’s proprietary Watson platform and its unique ability to support the Department’s existing virtual agent, ELI. The contract, with an estimated value of approximately $911,130, is structured as a non-competitive, sole-source award, emphasizing the proprietary nature of IBM’s solution and the absence of alternative vendors capable of providing the required maintenance and support. The contract’s scope includes deploying and maintaining a cloud-based PaaS that enhances customer service and operational efficiency within the Department’s Customer Contact Center. It is set for a three-year term, with no specific delivery milestones beyond the overall duration. Administrative contacts include Israel Campbell, who is responsible for procurement communications, and the contract is approved by the Department’s Purchasing Director. The procurement process involves posting a notice of intent to award a single-source contract, allowing other vendors to submit information demonstrating their capability to meet the requirements, although no competition is anticipated. The contract documentation incorporates relevant Florida administrative rules and statutes but does not specify federal FAR clauses, detailed inspection and acceptance procedures, or additional supporting attachments beyond the referenced rule. Proposal submission is due by October 6, 2025, with no detailed formatting or submission media requirements specified.

General Info

Agency

Florida Department of Health (DOH)

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

Florida DOH Single Source Purchase Notice for IBM Watson PaaS Subscription

2 pages · special-notice

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseAwarded

PostedSep 15

Solicitation

AwardedOct 28

Contract was awarded

Submission Closed

10/06/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyFlorida Department of Health (DOH)

Contacts1 person available

OfficeN/A

Organization / AgencyFlorida Department of Health (DOH)

Office AddressN/A

Contacts

Israel Campbell

contact@example.gov

+1 (555) 000-0000

Full Description

The DOH Division of MQA has a need to purchase a Platform as a Service (PaaS) to provide the tools to maintain a virtual assistant or chatbot, live chat functionality, and a virtual voice agent that assists customers with routine questions. The Division of MQA established a strategic priority in 2019 to implement a technical solution within the Customer Contact Center that improved customer service, enhanced customer satisfaction, and improved employee efficiency. The IBM PaaS subscription supports MQA's virtual agent currently utilized, ELI.In accordance with Chapter 60A-1.045, Florida Administrative Code, the Florida Department of Health, MQA, requests authorization to purchase, as a single source, IBM Corporation Platform as a Services from IBM.