Award Notice: Firm Fixed-Price, Non-Personal Service Type, Commercial Item Purchase to provide IT Support Services for the Great Plains Area Office, Office of Information Technology, Aberdeen, SD.

The contract is a Firm Fixed-Price, Non-Personal Service Type commercial item purchase for IT support services targeting the Great Plains Area Office of the Indian Health Service in Aberdeen, South Dakota. It encompasses comprehensive support for two mission-critical systems: Enterprise Cisco Unified Communications and Collaboration platforms including Webex and Expressway, as well as the Resource and Patient Management System (RPMS)/EHR across 19 facilities, including four 24/7 hospitals. Services are primarily delivered remotely through secure IHS-approved connectivity, with on-site work permitted only under written authorization from the Contracting Officer’s Representative. The base period is one year, with four additional one-year option periods available at the government’s discretion, totaling a potential five-year performance window. All work must comply with IHS and HHS security baselines, 36 CFR Part 1194 accessibility standards, and National Release cycles for RPMS patching, while safeguarding PII and PHI under strict cybersecurity protocols. The procurement is structured as a Total Small Business Set-Aside under FAR 19.5, with a specific requirement for offerors to self-certify as an Indian Economic Enterprise under 25 U.S.C. § 47, triggering ongoing compliance obligations and potential liability under false claims statutes if eligibility is misrepresented. A dedicated project manager and technical team—including an AIX expert, IRIS specialist, and Windows engineer—are required, with Cisco UC and RPMS/IRIS personnel needing senior-level qualifications. Key deliverables include monthly and quarterly performance reports, preventive maintenance schedules, updated documentation, and a formal quality control plan, with a mandatory 99% uptime requirement for RPMS systems. Invoicing must be submitted exclusively through the Invoice Processing Platform (IPP), and all submissions for this sources-sought notice are limited to a single 10-page capability statement in Word or PDF format, sent via email with a specified subject line by March 19, 2026. The contract value is not yet established as this document is a pre-solicitation market research notice, and no pricing, line items, or funding details are included. Point of contact for submissions is David Jones, Contract Specialist, with no named PCO, COR, or COTR identified to date.