Indianapolis and Peoria Administrative Services

THIS IS NOT A SOLICITATION ANNOUNCEMENT. THIS IS A SOURCES SOUGHT ANNOUNCEMENT ONLY. THE PURPOSE OF THIS ANNOUNCEMENT IS FOR MARKET RESEARCH PURPOSES ONLY. RESPONSE TO THIS ANNOUNCEMENT WILL BE USED BY THE GOVERNMENT TO MAKE APPROPRIATE ACQUISITION DECISIONS. A SUBSEQUENT SOLICITATION ANNOUNCEMENT MAY FOLLOW. RESPONSES TO THIS ANNOUNCEMENT WILL NOT BE CONSIDERED AS AN ADEQUATE RESPONSE TO ANY FUTURE ANNOUNCEMENT. The General Services Administration (GSA) seeks a Provider/Offeror to Provide Administrative Services at two building locations in Indianapolis, Indiana and one building location in Peoria, IL. This service contract includes, but is not limited to the following requirements: The contractor shall perform the required administrative services. Performance will be based on the Government's evaluation of results, not the frequency or method of performance. This will be a performance based contract. The evaluation of results will be based on Contracting Officer and/or designee's inspections, and best trade practices. Only 1 position at each location (for a total of 3) is required. Requirements: Duty Location #1 - General Clerk II 1. Receptionist duties such as answer phone, respond/receive phone messages, greet clients 2. Support Property Manager in the management of office automation initiatives including technical system maintenance i.e. fax machine, copier, scanner, office printers, labels, etc. 3. Provide administrative support for office personnel and clients 4. Liaison between Agencies, Property Management and General Contractors 5. Create/Post Flyers for building 6. Building access control system PIV enrollments. Investigate, test and troubleshoots access issues 7. Create, Send, Follow-up, Organize NCMMS service tickets & ERC tickets 8. Create/Update phone lists such as Tenant Fact Sheet, Phonebook 9. File items such as RWA, Form 139, Form 49, maintenance reports, sign in sheets, key card applications, UPS shipping orders, service tickets, various agency information 10. Type documents for notices, building memos, newsletters, etc. 11. Customer service for walk in service requests 12. Stock Indy Go schedules 13. Create daily parking access lists 14. Regular maintenance on various office equipment such as refill paper, change toner/ink 15. Submit office supply requests 16. Send, Receive and Disburse incoming and outgoing mail and packages for Office Personnel 17. Assist Property Management staff with various duty requests such as reminders, phone calls, memos, emails, data gathering 18. Create laminated documents-posters, parking tags 19. Provide required verification on guests & vendors coming in and out of building 20. Schedule appointments as necessary 21. Make service calls for building, technical equipment, and elevators 22. Handle requests for keys 23. Conference room reservations 24. Operate computer programs such as Google, Internet Explorer, Word, Excel, Microsoft Publishers for various office functions as required 25. Other administrative duties as requested by the Supervisory Property Manager 26. Developing and maintaining a current Procedures Manual. The Contractor shall provide a written Procedures Manual covering the key tasks or functions performed by the administrative services positions for both current and back-fill employees. Additional procedures will be developed for special projects that are performed by these positions on a continual basis. The Manual will be used as both a training document for back-up employees, as well as a reference document for the current staff Duty Location #2 - General Clerk II 1. Receptionist duties such as answer phone, respond/receive phone messages, greet clients 2. Support Property Manager in the management of office automation initiatives including technical system maintenance i.e. fax machine, copier, scanner, and office printers 3. Provide administrative support for office personnel and clients including various duty requests as reminders, phone calls, memos, emails, data gathering 4. Liaison between Agencies, Property Management and General Contractors 5. Responsible for receiving, processing, distributing, and ensuring compliance of mechanical/custodial service requests including use of the NCMMS 6. Primary timekeeper for the So.IL/IN Service Center - Enter and track timekeeping utilizing HR Links computerized timekeeping system 7. Establishing and maintaining file program 8. Collect and catalogue all FSS information 9. Submit office supply requests 10. Send, Receive and Disburse incoming and outgoing mail and packages for Office Personnel 11. Issue keys to client representatives and contractors 12. Maintain office logs 13. Lock door of GSA office and GSA Museum 14. Operate computer programs such as Google, Internet Explorer, Word, Excel, Microsoft 15. Publishers for various office functions as required 16. Fleet Management duties including requesting vehicles and reporting mileage 17. Other administrative duties as requested by the Supervisory Property Manager 18. Developing and maintaining a current Procedures Manual. The Contractor shall provide a written Procedures Manual covering the key tasks or functions performed by the administrative services positions for both current and back-fill employees. Additional procedures will be developed for special projects that are performed by these positions on a continual basis. The Manual will be used as both a training document for back-up employees, as well as a reference document for the current staff Duty Location #3 - General Clerk III 1. Receiving and entering NCMMS service tickets for mechanical/custodial service requests for up to 10 Federal Building Locations 2. Receive, process, maintain and file: Tenant RWA's, LMT data, Form 139, Form 49, maintenance reports, sign in sheets, key card applications, various office logs, various agency information for Federally owned and Lease property 3. Receptionist duties such as answer phone, respond/receive phone messages, greet clients 4. Provide Customer service and administrative support for office personnel, walk in service requests and clients 5. Process Key card applications, issue cards, fobs process, test and update spreadsheet 6. Support Property Manager in the management of office automation initiatives including technical system maintenance i.e. fax machine, copiers, plotters, postage machine 7. Operate computer programs such as Google, Internet Explorer, Word, Excel, Microsoft Publishers for various office functions as required 8. Type documents for notices, building memos, newsletters, etc. 9. Create/Update phone lists such as Tenant Fact Sheet, Phonebook 10. Maintain, organize, and archive file program 11. Receive, monitor, and log utilities for up to 10 Federal Building Locations. 12. Liaison between Agencies, Property Management and General Contractors 13. Submit office supply requests 14. Assist Property Management staff with various duty requests such as reminders, phone calls, memos, emails, data gathering 15. Make service calls for building, technical equipment, and elevators 16. Arrange pick-up for office shred bin at the Sarah Cook House in Springfield, IL 17. Other administrative duties as requested by the Supervisory Property Manager 18. Developing and maintaining a current Procedures Manual. The Contractor shall provide a written Procedures Manual covering the key tasks or functions performed by the administrative services positions for both current and back-fill employees. Additional procedures will be developed for special projects that are performed by these positions on a continual basis. The Manual will be used as both a training document for back-up employees, as well as a reference document for the current staff Those wishing to identify their capability to provide the aforementioned services should respond to this announcement via email to Katrina.Jones@gsa.gov no later than Monday, April 22, 2019 at 3:00 PM (Eastern Standard Time). Interested parties should provide the following: Company Name, Company Address, Point of Contact, phone number and email address, DUNS number and capability statement for the services as stated above. Additionally include; three customer references to which you have provided similar services, and your company business size pursuant to the following questions: (1) Is your business large or small, (2) If small, does your firm qualify as a small, emerging business or small disadvantaged business? (3) If disadvantaged, specify under which disadvantaged group and if your firm is certified under Section 8(a) of the Small Business Act, (4) Is your firm a certified Hubzone firm? (5) Is your firm woman-owned or operated business? (6) Is your firm a certified Service-Disabled Veteran Owned Small or Veteran Owned Small Business? The Method of Award is based on past performance and price. THIS REQUEST FOR INFORMATION OR "SOURCES SOUGHT," SHALL NOT BE CONSTRUED AS A REQUEST FOR PROPOSAL OR OFFER. INFORMATION IS TO BE PROVIDED ON A VOLUNTARY BASIS. NO ENTITLEMENT TO PAYMENT OF DIRECT OR INDIRECT COSTS OR CHARGES INCLUDING POSTAGE AND SHIPPING WILL ARISE AS A RESULT OF THE SUBMISSION OF INFORMATION.