This Sources Sought opportunity from Department Of Homeland Security was posted on June 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Information Technology Refresh Program (ITRP) Support

Closed

20154861Federal

Submission Closed06/18/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

This is a Request for Information (RFI) and Sources Sought notice issued by the U.S. Customs and Border Protection (CBP), Office of Information and Technology (OIT), to gather market intelligence for the upcoming Information Technology Refresh Program (ITRP) Support acquisition. The purpose is to assess industry capability to deliver comprehensive lifecycle management services for enterprise IT assets, including the procurement, deployment, maintenance, and disposal of approximately 90,000 desktops, laptops, and non-cellular tablets, with optional scaling to include 66,000 peripherals, 2,700 network devices, and 15,000 mobile devices across 1,800 global locations. The effort seeks to establish a structured, recurring refresh cycle aligned with industry best practices to enhance cybersecurity, reduce operational complexity, and ensure stable fiscal execution through economies of scale. Responses are strictly for market research and do not obligate the government to issue a solicitation, nor will respondents be reimbursed for participation costs. Information submitted may be subject to public disclosure under FOIA unless properly marked as confidential commercial information per DHS regulations. The potential contract would be structured with a one-year base period and up to four optional one-year periods, totaling five years of performance, covering seven primary tasks across device refresh, program management, storefront capability, asset management, hardware preparation, process improvement, and infrastructure support. Optional contracting line items would enable phased expansion to peripherals, network equipment, and mobile devices. Work requires on-site presence at three designated government warehouses in Spring, TX; Walled Lake, MI; and Lorton, VA, with specific personnel, including the Program Manager and Warehouse Manager Lead, required to be physically located in Spring, TX. All labor rates must be fully burdened, and travel is the only allowable other direct cost, requiring prior COR approval. Performance is governed by Section 508 accessibility standards, PIV credential compliance, Controlled Unclassified Information handling, and DHS Directive 142-02. Proposals must be submitted through a designated Microsoft form by June 18, 2026, with past performance references submitted via email using a specified template and limited to three references totaling nine pages. All submissions must comply with strict formatting rules, including company identification on every page and prohibition of executable files. Key personnel must hold minimum qualifications, and all team members must complete DHS/CBP PALMS training and undergo background investigations prior to access. The government will use responses to evaluate contractor capabilities

General Info

CBP seeks contractor capabilities for IT Refresh Program supporting 90,000 devices globally by 2026.

Agency

Department Of Homeland Security → Information Technology Contracting Division

NAICS

541512 - Computer Systems Design Services

Place of Performance

Washington, DC, 20229, USA

Set-Aside

NONE

Documents

ITRP Market Research Request for Information Questions Response Template

rfi

High

ITRP RFI Past Performance Reference Template

rfi

High

Performance Work Statement for ITRP Support Services

pws

High

Quality Assurance Surveillance Plan for ITRP Support Services

qasp

High

Sample Price Template for Draft RFI ITRP

price-template

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJun 8

Sources Sought

Response DeadlineJun 18

Deadline has passed

Submission Closed

06/18/2026, 02:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → Information Technology Contracting Division

Contacts1 person available

OfficeWASHINGTON, DC, 20229, USA

Organization / AgencyDepartment Of Homeland Security → Information Technology Contracting Division

Office AddressWASHINGTON, DC, 20229, USA

Contacts

Monica Y. Watts

contact@example.gov

+1 (555) 000-0000

Full Description

Request for Information (RFI) and Sources Sought
Office of Information & Technology (OIT)

Information Technology Refresh Program (ITRP) Support

Purpose:
This public posting is for informational, planning, and market research purposes only and constitutes a Request for Information (RFI) and a Sources Sought Request (SSR) only for United States, Department of Homeland Security (DHS), Customs and Border Protection (CBP). This announcement does not constitute a commitment, implied or otherwise that a solicitation or procurement will be issued. This is not a solicitation, Request for Proposal (RFP), or Invitation for Bids (IFB). No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests.

All information received resulting from this RFI will be used by CBP for acquisition planning and market research purposes only. However, your response may be releasable to the public under the Freedom of information Act (FOIA), 5 U.S.C. 552, and the DHS FOIA regulation, 6 C.F.R. Chapter 1 and Part 5. If you wish CBP to consider any portion of your response as "confidential commercial information", you should clearly mark the portion as "confidential commercial information". The procedures for identifying "confidential commercial information" are set forth in the DHS FOIA regulation cited above and are available on the DHS website: http://www.dhs.gov/xfoia/editorial0579.shtm. CBP, at its discretion, may request respondents to this RFI to meet with CBP program and contracting officials and to elaborate on information in their written response. Respondents to this RFI will not be notified of any results derived from a review of the information provided. All information contained in this RFI is preliminary and is subject to revision and is not binding on the Government.

The purpose of this public posting is to give contractors the opportunity to provide information regarding their capability to provide logistic support services.

Background:

The U.S. Customs and Border Protection (CBP), Office of Information and Technology (OIT) have a requirement for support services that will contribute to implementation of an Information Technology Refresh Program (ITRP) capability across the CBP Enterprise (see Appendix B). Field Support Directorate (FSD) is the centralized office for implementing an end-to-end ITRP solution for replacing technology, including desktop, laptop, and non-cellular tablet devices; peripherals; network devices; and mobile devices. FSD coordinates this capability with CBP’s components and trusted partners to ensure CBP customers have functional, effective, and secure day-to-day technologies needed to accomplish their missions.

The ITRP framework is grounded in a pre-determined refresh cycle that maximizes technology access, capability, and maintenance while minimizing cost, complexity, and cybersecurity risks. The technology refresh requirement will replace an estimated 90,000 desktop, laptop, non-cellular tablet devices on a variable refresh cycle based on Industry Best Practices, Accelerated for Operational Priorities (IBP-O) (see Appendix C). If exercised through optional Contracting Line-Item Numbers (CLINs), technology refresh will also replace 66,000 peripherals, 2,700 network devices, and 15,000 mobile devices. The full technology refresh lifecycle includes procurement, deployment, maintenance, and disposal of each device where CBP operates across 1,800 worldwide locations.

Dedicated ITRP implementation will enable a recurring and predictable out-year investment and implementation strategy resulting in more stable fiscal execution, economies of scale, and enhanced cybersecurity. Scheduled deployments will maximize usage and warranties and timely modernization will leverage potential advances in technology (e.g., artificial intelligence (AI), Quantum Computing, Graphics Processing Units (GPUs)).

Draft Requirement Overview:
In support of CBP’s implementation of comprehensive lifecycle management and modernization of Enterprise technology assets, the contractor shall provide Program Management, Storefront Capability, Planning / Lifecycle Management, Hardware Procurement Assistance, Asset Management Assistance, Hardware Preparation for Deployment, Evaluation / Process Improvement, and Infrastructure and Endpoint Management support services. The contractor shall perform these support services for desktops, laptops, and non-cellular tablet devices with options also for peripherals, network devices, and mobile devices.

Information Request:

Please see the following attachments for additional information. They are as follows:

Attachment 1 – DRAFT Performance Work Statement (PWS) Information Technology Refresh Program (ITRP) Support
Attachment 2 – DRAFT Quality Assurance Surveillance Plan (QASP)
Attachment 3 – SAMPLE Price Format ITRP
Attachment 4 – RFI Questions Response Template
Attachment 5 – RFI Past Performance Reference Template

Instructions:

Interested parties are encouraged to respond to this notice if they have the capability and capacity to provide the identified services. Please do not submit capability statements at this time. Please utilize the following link for your submissions related to the RFI questions. The link is as follows: https://forms.cloud.microsoft/g/DH3zXQaHGd. Please submit “ITRP RFI Past Performance Reference Template” to the following email address in order to be considered for market research purposes for the referenced requirement. The email is as follows: contact@example.gov. Please be advised this is a two-step process. In order to be considered, Past Performance References and response to the questions (per the link provided) must be completed.

The due date and time for responses is no later than 10 AM EDT, June 18, 2026. The Past Performance Reference Templates shall be submitted via email to: contact@example.gov with the subject line "ITRP RFI" to be considered.

Please utilize the RFI Questions Response link for ALL vendor responses. All responses must adhere to the page limitation for the RFI Past Performance Reference Template. NO EXCEPTIONS. Please note, cover pages do not count towards the page limit. The submission shall be logically assembled. Each response shall be clearly identified and shall begin at the top of a page. All pages of each response section shall be appropriately numbered and identified by the complete company name and date listed on the Notice in the header and/or footer. Please utilize the link provided for the "RFI Questions Response" for all questions related to this requirement. The Government reserves the right not to respond to questions.

Attachments:

Attachment 1 – DRAFT Performance Work Statement (PWS) Information Technology Refresh Program (ITRP) Support
Attachment 2 – DRAFT Quality Assurance Surveillance Plan (QASP)
Attachment 3 – SAMPLE Price Format ITRP
Attachment 4 – RFI Questions Response Template
Attachment 5 – RFI Past Performance Reference Template

Primary Point of Contact:

Monica Y. Watts

Contracting Officer/Branch Chief