Information Technology Refresh Program (ITRP) Support
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The Department of Homeland Security’s Customs and Border Protection (CBP), Office of Information and Technology (OIT), is conducting a Request for Information (RFI) and Sources Sought Request to gather market research and assess contractor capabilities for supporting its Information Technology Refresh Program (ITRP). This program aims to implement a systematic refresh cycle across the CBP enterprise, covering approximately 90,000 desktop, laptop, and tablet devices, with optional coverage for peripherals, network, and mobile devices. The ITRP is designed to ensure ongoing modernization, improved cybersecurity, and effective technology asset management across 1,800 global locations, supporting CBP’s operational requirements. Key services sought include program management, lifecycle planning, hardware procurement assistance, asset management, deployment preparation, process evaluation, and infrastructure management. This announcement is strictly for planning purposes and does not constitute a solicitation or guarantee of future procurement. Interested contractors are encouraged to submit information regarding their capacity to provide the specified support services, adhering to instructions that require a two-step submission of responses and past performance references by the June 18, 2026 deadline. Detailed information is provided in multiple draft attachments including a Performance Work Statement, Quality Assurance Surveillance Plan, and templates for submissions. The CBP reserves discretion in engaging with respondents for further clarification, but no reimbursement or notifications regarding the outcome of the RFI will be provided. The primary point of contact for this effort is Monica Y. Watts.
General Info
Agency
NAICS
Place of Performance
Washington, DC, 20229, USASet-Aside
Timeline
Response Deadline
Organization & Contact Information
Full Description
Request for Information (RFI) and Sources Sought
Office of Information & Technology (OIT)
Information Technology Refresh Program (ITRP) Support
Purpose:
This public posting is for informational, planning, and market research purposes only and constitutes a Request for Information (RFI) and a Sources Sought Request (SSR) only for United States, Department of Homeland Security (DHS), Customs and Border Protection (CBP). This announcement does not constitute a commitment, implied or otherwise that a solicitation or procurement will be issued. This is not a solicitation, Request for Proposal (RFP), or Invitation for Bids (IFB). No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests.
All information received resulting from this RFI will be used by CBP for acquisition planning and market research purposes only. However, your response may be releasable to the public under the Freedom of information Act (FOIA), 5 U.S.C. 552, and the DHS FOIA regulation, 6 C.F.R. Chapter 1 and Part 5. If you wish CBP to consider any portion of your response as "confidential commercial information", you should clearly mark the portion as "confidential commercial information". The procedures for identifying "confidential commercial information" are set forth in the DHS FOIA regulation cited above and are available on the DHS website: http://www.dhs.gov/xfoia/editorial0579.shtm. CBP, at its discretion, may request respondents to this RFI to meet with CBP program and contracting officials and to elaborate on information in their written response. Respondents to this RFI will not be notified of any results derived from a review of the information provided. All information contained in this RFI is preliminary and is subject to revision and is not binding on the Government.
The purpose of this public posting is to give contractors the opportunity to provide information regarding their capability to provide logistic support services.
Background:
The U.S. Customs and Border Protection (CBP), Office of Information and Technology (OIT) have a requirement for support services that will contribute to implementation of an Information Technology Refresh Program (ITRP) capability across the CBP Enterprise (see Appendix B). Field Support Directorate (FSD) is the centralized office for implementing an end-to-end ITRP solution for replacing technology, including desktop, laptop, and non-cellular tablet devices; peripherals; network devices; and mobile devices. FSD coordinates this capability with CBP’s components and trusted partners to ensure CBP customers have functional, effective, and secure day-to-day technologies needed to accomplish their missions.
The ITRP framework is grounded in a pre-determined refresh cycle that maximizes technology access, capability, and maintenance while minimizing cost, complexity, and cybersecurity risks. The technology refresh requirement will replace an estimated 90,000 desktop, laptop, non-cellular tablet devices on a variable refresh cycle based on Industry Best Practices, Accelerated for Operational Priorities (IBP-O) (see Appendix C). If exercised through optional Contracting Line-Item Numbers (CLINs), technology refresh will also replace 66,000 peripherals, 2,700 network devices, and 15,000 mobile devices. The full technology refresh lifecycle includes procurement, deployment, maintenance, and disposal of each device where CBP operates across 1,800 worldwide locations.
Dedicated ITRP implementation will enable a recurring and predictable out-year investment and implementation strategy resulting in more stable fiscal execution, economies of scale, and enhanced cybersecurity. Scheduled deployments will maximize usage and warranties and timely modernization will leverage potential advances in technology (e.g., artificial intelligence (AI), Quantum Computing, Graphics Processing Units (GPUs)).
Draft Requirement Overview:
In support of CBP’s implementation of comprehensive lifecycle management and modernization of Enterprise technology assets, the contractor shall provide Program Management, Storefront Capability, Planning / Lifecycle Management, Hardware Procurement Assistance, Asset Management Assistance, Hardware Preparation for Deployment, Evaluation / Process Improvement, and Infrastructure and Endpoint Management support services. The contractor shall perform these support services for desktops, laptops, and non-cellular tablet devices with options also for peripherals, network devices, and mobile devices.
Information Request:
Please see the following attachments for additional information. They are as follows:
- Attachment 1 – DRAFT Performance Work Statement (PWS) Information Technology Refresh Program (ITRP) Support
- Attachment 2 – DRAFT Quality Assurance Surveillance Plan (QASP)
- Attachment 3 – SAMPLE Price Format ITRP
- Attachment 4 – RFI Questions Response Template
- Attachment 5 – RFI Past Performance Reference Template
Instructions:
Interested parties are encouraged to respond to this notice if they have the capability and capacity to provide the identified services. Please do not submit capability statements at this time. Please utilize the following link for your submissions related to the RFI questions. The link is as follows: https://forms.cloud.microsoft/g/DH3zXQaHGd. Please submit “ITRP RFI Past Performance Reference Template” to the following email address in order to be considered for market research purposes for the referenced requirement. The email is as follows: cbpitrpdraftpwsreview@cbp.dhs.gov. Please be advised this is a two-step process. In order to be considered, Past Performance References and response to the questions (per the link provided) must be completed.
The due date and time for responses is no later than 10 AM EDT, June 18, 2026. The Past Performance Reference Templates shall be submitted via email to: cbpitrpdraftpwsreview@cbp.dhs.gov with the subject line "ITRP RFI" to be considered.
Please utilize the RFI Questions Response link for ALL vendor responses. All responses must adhere to the page limitation for the RFI Past Performance Reference Template. NO EXCEPTIONS. Please note, cover pages do not count towards the page limit. The submission shall be logically assembled. Each response shall be clearly identified and shall begin at the top of a page. All pages of each response section shall be appropriately numbered and identified by the complete company name and date listed on the Notice in the header and/or footer. Please utilize the link provided for the "RFI Questions Response" for all questions related to this requirement. The Government reserves the right not to respond to questions.
Attachments:
- Attachment 1 – DRAFT Performance Work Statement (PWS) Information Technology Refresh Program (ITRP) Support
- Attachment 2 – DRAFT Quality Assurance Surveillance Plan (QASP)
- Attachment 3 – SAMPLE Price Format ITRP
- Attachment 4 – RFI Questions Response Template
- Attachment 5 – RFI Past Performance Reference Template
Primary Point of Contact:
Monica Y. Watts
Contracting Officer/Branch Chief