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This Government Contract opportunity from Department Of Homeland Security was posted on June 10, 2019. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Intent to Sole Source

Closed
70SBUR19Q00000250Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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General Info

NAICS

519190 - All Other Information Services

Place of Performance

USCIS FDNS Headquarters 111 Massachusetts Ave NW, WASHINGTON, DC, 20527, USA

Set-Aside

NONE

Documents

1

SSJ_FY19-0302_Redacted.pdf

PDF

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Timeline

PhaseClosed
Posted

special-notice

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
Contacts1 person available
OfficeWilliston, VT, 05495, USA
Office AddressWilliston, VT, 05495, USA
Contacts
Ashley N. McClainContract Specialist

Full Description

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The U.S. Citizenship and Immigration Services (USCIS) under Department of Homeland Security (DHS) intends to negotiate on a sole source basis with the National Association for Public Health Statistics and Information Systems (NAPHSIS). NAPHSIS is the only organization which has the relationships and agreements to obtain birth and death certificates through a web based solution from llocal municipalities and governments. Purusant to FAR 6.302-1, only one reasonable source is available and no other supplies or services will satisfy agency requirements.

More opportunities from Department Of Homeland Security → USCIS Contracting Office(erbur)

Same awarding agency

NAICS: 517111
New
Federal
Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services (USCIS), has issued Request for Information (RFI) 70SBUR27I00000002 for the Enterprise Customer Experience 2 (ECX2) project. This is a recompete of contract 70SBUR22F00000252 and seeks to identify qualified vendors capable of designing, developing, and integrating a complete replacement enterprise contact center platform. The required solution must operate independently of the incumbent contractor's proprietary infrastructure, support approximately 18 million annual calls and chats, and enable 100 percent remote work capability across 18 physical locations. Key technical requirements include an omnichannel interface integrating voice, IP-TTY, web chats, email, SMS, and social media, as well as AI-enhanced IVR, intelligent virtual assistant chatbots, and Section 508-compliant dashboards. The government is utilizing this RFI to determine the appropriate contract vehicle and evaluate whether small business set-asides are appropriate. Interested respondents must provide a vendor profile detailing their business size, socioeconomic category, and existing government contract vehicles. USCIS is specifically seeking information on relevant experience from the past three years, consumption-based pricing models, and strategies for AI adoption and FedRAMP Moderate security compliance. Responses are due by November 12, 2026, and should be submitted via email to the contracting office. This RFI is for planning purposes only and does not constitute a formal solicitation or an invitation for bids.
Wired Telecommunications Carriers

POSTED

about 18 hours ago

DEADLINE

in 14 days
View Details

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