Internal Revenue Service (IRS) User Network Service (UNS)/ Unified Communications (UC) Enterprise Wireless and Voice Services Support

Amendment 2 on 3/28/2024: The Q&A document has been posted. The RFI closing date has been extended to April 3, 2024 at 5:00pm EST. The RFI Document and RFI Response Template has been updated to reflect the extended RFI closing date. Please submit RFI responses to Tanya.E.Outland@irs.gov Amendment 1 on 3/12/2024: Please submit questions to Tanya.E.Outland@irs.gov by Tuesday, March 19, 2024. Answers will be provided to industry via SAM.gov by Thursday, March 21, 2024. Internal Revenue Service (IRS) User Network Service (UNS) / Unified Communications (UC) Enterprise Wireless and Voice Services Support Request for Information (RFI) Introduction This is a Request for Information (RFI) (hereinafter Notice). This is NOT a solicitation for proposals, proposal abstracts, request for bids or quotations, nor a promise to issue a solicitation in the future. The purpose of this RFI is for the Government to obtain knowledge and information for project planning purposes only. No proprietary, classified, confidential, or sensitive information should be included in responses to this Notice, unless otherwise appropriately marked by the Respondent. The Government reserves the right to use any non-proprietary technical information received in response to this Notice in any resultant solicitation(s). Do Not Submit any Proposals/Offers in response to this Notice. The Government has interest in and is seeking information regarding the capability of providing services pertaining to creating new specialized tax training courses, assessing existing Agency training courses, and strategic tax advisory services. Request for Information Number: 24-IRA-026-OITA Project Title / Short Description: UNS/UC Enterprise Wireless and Voice Services Support PSC or FSC Code: DF01: IT AND TELECOM - IT MANAGEMENT SUPPORT SERVICES (LABOR) NAICS Codes: 541519 - Other Computer Related Services Release Date: March 12, 2024 Response Date: April 3, 2024, 5:00pm EST Primary Point of Contact and Contact Information: Name: Tanya Outland Title: Front Door Liaison Email: Tanya.E.Outland@irs.gov UNS/UC Wireless and Voice Services support IRS UNS/UC is looking for vendors who can provide experienced contractors to support its UNS/UC Enterprise Wireless and Voice Services team. The contractor shall provide administrative, technical, and operational IT support as indicated in description of services below. The contractor shall also utilize the IRS work incident management trouble ticket process to resolve customer problems with IT wireless equipment and distribution of IT wireless supplies. This support includes all wireless and voice services and support for all end users. Contractor staff shall also support UNS/UC in the management of assets in the field as part of its normal operations. Description of Services The contractor shall provide experienced and qualified staff support to various IRS locations for UNS/UC Enterprise Wireless and Voice Services. Support services includes administrative, technical, and operational IT support for programs including but not limited to Microsoft Teams Mobile, O365 Mobile and Apple -based products to include Apple iPhone, Apple iOS and Apple Business Manager. This support shall include resolving customer problems associated with IT projects within the Enterprise, including UNS, Enterprise Operations (EOPS), Secure Enterprise Messaging System (SEMS) and Criminal Investigation (CI) business units. The contractor staff shall provide support to the UNS /UC Voice Services organization for the deskside incident management process and routine replacement and distribution of IT Wireless devices when needed to fulfill project requirements and/or incident submission. The contractor shall also utilize the IRS work incident management trouble ticket process to resolve customer problems with IT wireless equipment and distribution of IT wireless supplies. The contractor shall provide support for resolving customer problems with their wireless IT equipment, including iPads, Smartphones, and hot spots. The contractor shall also provide support for break/fix and routine replacement of equipment, maintain electronic inventory, surplus inventory, and ensure replacement equipment performs as required. RFI Instructions Responses to this RFI are requested in three (3) parts and must be submitted using Attachment 2 RFI Response Template. Part I: Company Profile - IRS seeks company profile information about the firms that provide services positioned to address the requirements discussed above. Part II: Capability - IRS seeks Industry responses to specific questions. Do not include any support documentation for any company other than your own. This is an analysis of your company's abilities. Part III: Questions and Comments - IRS will accept open questions and comments. Part I: Company Profile Information Offerors are required to provide the following company information Company Name and Address Company technical Point of Contact (POC) information to include name, title, telephone number, and email address. Applicable NAICS (North American Industry Classification System) Code List active governmentwide contracts that your company has been awarded (GWACs, IDIQs, and BPAs - include applicable SIN) Business Classification / Socio-Economic Status (e.g., large, small, 8(a), women owned, hub-zone, SDB, Service-Disabled Veteran Owned) Contract Vehicle/Group (e.g VETS 2, STAR III) Unique Entity ID (UEI) Subcontracting/partnering/teaming possibilities Part II: Capability Responses to this Notice should include the following: Pricing How would you structure the team members needed to successfully deliver on this potential requirement? What labor categories do you think are applicable to each task, and why? What level of expertise would those resources have? What hourly rates would your company charge for the different levels of expertise needed? What is a ballpark estimated price to successfully deliver these requirements? Experience/Expertise Does this request lend itself to a contractor that is a large business or small business? Does business size matter when it comes to meeting this requirement? What is your company's prior experience with this or similar requirements? What level of education or certification would your team members offer? What are the average years of experience of the team members your company would assign to this potential contract? General Please provide any additional insights that would help us craft the requirement(s) to best meet our need? Part III: Questions and Comments Open questions and comments relevant to this RFI and PWS should be provided for consideration. Other Attachments Attachment 1: PWS IRS UNS UC Voice Services Support Requirement 3.4.2024 - The PWS is available for comment and suggestions via the RFI response template (part III). Attachment 2: RFI Response Template IRS UNS UC Voice Services Support Requirement 3.12.2024 Terms and Conditions Regarding this Notice This Notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. All costs associated with responding to this Notice are solely at the responding party's expense. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Further, the Government may contact the vendor for additional information regarding the information submitted as part of this market research effort. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization's qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in Government Point of Entry or other similar source (e.g., GSA E-buy). However, responses to this notice will not be considered adequate responses to a solicitation. Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract or agreement. The Government will not be obligated to pursue any acquisition alternative as a result of this notice. Responses to the notice will not be returned. Not responding to this notice does not preclude participation in any future solicitation if one is issued. No proprietary, classified, confidential, or sensitive information should be included in responses to this Notice, unless otherwise appropriately marked by the Respondent. The Government reserves the right to use any non-proprietary technical information received in response to this Notice in any resultant solicitation(s). Do Not Submit any Proposals/Offers in response to this Notice. Thank you for your response to this Request for Information.