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IT Customer Support & Training

Active

Federal

Response Deadline10/05/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This 8(a) set-aside subcontract for the Department of Defense, specifically the Navsup Flt Logistics Ctr Norfolk, focuses on providing IT customer support and training for the FACTS application. The primary objective is to deliver end-user support and knowledge transfer for prime contractors working on NAVSUP Business Systems Center projects. Key responsibilities include coordinating customer support with organic staff, conducting mentoring sessions, and managing ticket resolution to ensure efficient system operation. The scope of work emphasizes knowledge sharing through the delivery of comprehensive training materials and user guides. Performance will take place in Mechanicsburg, Pennsylvania, under NAICS code 541519. Interested parties must respond by October 5, 2026, to support the mission of enhancing user proficiency and resolving technical issues within the BSC project framework.

General Info

8(a) DoD subcontract for FACTS IT support and training in Mechanicsburg, PA.

Agency

Department Of Defense → Navsup Flt Logistics Ctr Norfolk

NAICS

541519 - Other Computer Related Services

Place of Performance

Mechanicsburg, PA, 17050, USA

Set-Aside

8A

Documents

This scope was carved out of N0018926RFPREQNAVSUPBSC0007.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Financial and Air Clearance Transportation System (FACTS)

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Timeline

PostedSep 24

subcontract

Response DeadlineOct 5

Submission deadline

Response Deadline

10/05/2026, 07:00:00 PM UTCin 9 days

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Organization & Contact Information

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AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides end-user support and knowledge transfer for prime contractors on NAVSUP Business Systems Center (BSC) projects. Delivers customer support in coordination with organic staff, conducts training, and performs mentoring for the FACTS application. Focuses on knowledge sharing and ticket resolution. Delivers training materials, user guides, and resolved support tickets.

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