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IT Help Desk and End-User Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing comprehensive Tier 1 through Tier 3 technical support services to NIH staff, encompassing help desk operations, device provisioning, and remote troubleshooting. The engagement is structured as a subcontract under the Department of Health and Human Services, specifically supporting the NIH Nitaa Dita-dvi Office of Information Technology Acquisition. The contract aims to ensure efficient IT support to maintain operational continuity and address a wide range of technical issues encountered by NIH employees. Performance under this contract is based in Rockville, with the postal code 20852. The scope of work aligns with NAICS code 541519, which covers other computer related services. The contract was posted in early February 2026 and involves delivering end-user support critical to NIH's internal IT functions. While details such as set-aside status, solicitation number, and specific points of contact are not provided, the contract clearly focuses on sustaining high-quality IT help desk capabilities for NIH personnel.

General Info

Provide Tier 1-3 IT support, device provisioning, and remote troubleshooting for NIH staff.

Agency

Department Of Health And Human Services → NIH Nitaa Dita-dvi Of Information Technology Acq

NAICS

541519 - Other Computer Related Services

Place of Performance

Rockville, MD, 20852, USA

Set-Aside

NONE

Documents

This scope was carved out of 75N98121R00001.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Chief Information Officer - Solutions and Partners 4 (CIO-SP4)

AI Contract Breakdown

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Timeline

PostedFeb 4

subcontract

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → NIH Nitaa Dita-dvi Of Information Technology Acq

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Health And Human Services → NIH Nitaa Dita-dvi Of Information Technology Acq

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1–3 technical support for NIH staff, including help desk operations, device provisioning, and remote troubleshooting.

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