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IT Help Desk and Operational Support

Active

State & Local

Response Deadline10/16/2026, 08:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The IT Help Desk and Operational Support subcontract involves providing day-to-day technical support and maintenance for prime contractors working on municipal IT projects for the Town of Grand Isle. The selected provider will be responsible for troubleshooting work orders, monitoring system conditions to manage scheduled maintenance downtimes, and ensuring ongoing operational stability through the resolution of support tickets. These tasks will be managed using ticketing systems and remote monitoring and management tools, with a requirement for after-hours and holiday coverage. This opportunity is issued by the Vermont Department of Economic Development under NAICS code 541513. The solicitation was posted on September 3, 2026, with a response deadline of October 16, 2026. Interested parties can find further details through the Vermont Business Registry.

General Info

IT help desk and operational support subcontract for Town of Grand Isle municipal projects.

Agency

Vermont → Department of Economic DevelopmentView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

VT, USA

Set-Aside

NONE

Documents

This scope was carved out of 75123.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP IT Services

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Timeline

PostedSep 3

subcontract

Response DeadlineOct 16

Submission deadline

Response Deadline

10/16/2026, 08:00:00 AM UTCin about 1 month

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Organization & Contact Information

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AgencyVermont → Department of Economic Development

ContactsNo contacts available

OfficeN/A

Organization / Agency

Vermont → Department of Economic Development

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs day-to-day technical support and maintenance for prime contractors on Town of Grand Isle municipal IT projects. Troubleshoots and addresses work orders, provides after-hours and holiday coverage, and monitors system conditions to manage scheduled maintenance downtimes. Utilizes ticketing systems and remote monitoring and management (RMM) tools. Delivers ongoing operational stability and resolved support tickets.

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