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IT Help Desk & Technical Support Services

Active

State & Local

Response Deadline10/20/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Texas → Department of Information Resources

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of COOP2026SOL-00009.

The full solicitation package (12 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

End-User IT Outsourcing Services

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedSep 1

subcontract

Response DeadlineOct 20

Submission deadline

Response Deadline

10/20/2026, 08:00:00 PM UTCin about 2 months

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Organization & Contact Information

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AgencyTexas → Department of Information Resources

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Department of Information Resources

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs multi-channel technical assistance and troubleshooting for prime contractors on Texas Department of Information Resources (DIR) projects. Provides 24/7 support via email, chat, self-service portals, and phone, including remote take-over support and on-site technical assistance. Utilizes remote management software and ticketing systems to meet defined Service Level Agreements (SLAs). Delivers resolved technical tickets and maintained user productivity.

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