This Government Contract opportunity from Department Of Veterans Affairs was posted on April 28, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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IT Help Desk & Tier 2 Technical Support

Closed

Federal

Submission Closed05/28/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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RFxPremier Artificial Intelligence (AI) Systems and Services

Solicitation # 26RFP-ITN6769-4

Solicitation 26RFP-ITN6769-4 is a Request for Proposal issued by Florida State University on behalf of the South Dakota State Government and other participating states to establish Master Agreements for Artificial Intelligence (AI) Systems and Services. The primary objective is to leverage the collective purchasing power of multiple state and local government entities to secure the best overall value and more favorable pricing than individual entities could obtain independently. The scope of work encompasses a broad range of AI-related services, including software for email, monitoring, and databases, as well as consulting for strategic technology planning, IT security, and safety. Additionally, the agreements cover system implementation, engineering, software maintenance, project management, and computer-based training. The solicitation is categorized under NAICS code 541512. Proposals must be submitted by October 21, 2026, at 3:00 PM EST. Interested bidders are explicitly instructed not to submit responses through ESM Sourcing, but instead to follow the submission guidelines provided in the RFP documents available on the RFx Premier website. The award will be based on the best value provided to the participating agencies.

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Program Implementation and Training Specialist

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Fleet Management Information System (FMIS) Specialist

Department of Public Works

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1 day ago

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in 20 days

AI Contract Overview

The contract pertains to the provision of ongoing Tier 2 technical support for telehealth and scheduling systems utilized by the Department of Veterans Affairs, with responsibilities including troubleshooting system issues, resolving incidents, and delivering user training to ensure seamless operational continuity. Support services are expected to maintain high availability and reliability of critical applications that facilitate veteran healthcare access and administrative functions, requiring a deep understanding of both clinical workflows and underlying IT infrastructure. This is a subcontract under a Service-Disabled Veteran-Owned Small Business Set Aside designation, classified under NAICS code 541512 for Computer Systems Design Services, and is managed by the Technology Acquisition Center NJ. All proposals must be submitted by May 28, 2026, at 2:00 PM Eastern Time, with performance expected to align with the operational needs of the VA’s telehealth platforms. The work does not specify a geographic location but is tied to federal systems serving veterans nationwide, requiring the contractor to support a distributed user base across multiple facilities and digital environments.

General Info

Provide Tier 2 IT support for VA telehealth systems; SDVOSBC set-aside, response due May 28, 2026.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Set-Aside

SDVOSBC

Documents

This scope was carved out of 36C10B26Q0246.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DA01--Telehealth, Scheduling, & Mobile Platform Services (TSMPS) - New Task Order (VA-26-00049589)

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedApr 28

subcontract

Response DeadlineMay 28

Deadline has passed

Submission Closed

05/28/2026, 02:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

Office AddressN/A

ContactsNo contact information available

Full Description

Provide ongoing technical support for telehealth and scheduling systems, including troubleshooting, user training, and incident resolution.

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