Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, September 30 at 2:00 PM EDT

Register Free →

Search

Top

Back to Contracts

IT Help Desk & User Training

Active

Federal

Response Deadline09/25/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This subcontract opportunity with the Department of Health and Human Services, specifically the Division Of Acquisitions Policy Hq, focuses on providing end-user support and training for UFMS and associated financial systems. The selected provider will be responsible for resolving help desk tickets, developing comprehensive training materials, and conducting user training sessions for prime contractors on Indian Health Service projects. Performance of these services will take place in Rockville, Maryland, under NAICS code 541513. A critical requirement for this engagement is that personnel must possess a Public Trust Level 5 clearance. The primary deliverables include the successful resolution of user tickets and the delivery of trained personnel. Interested parties must respond by September 25, 2026, following the posting date of September 18, 2026.

General Info

HHS subcontract for UFMS end-user support and training in Rockville, Maryland.

Agency

Department Of Health And Human Services → Division Of Acquisitions Policy HqView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

Rockville, MD, 20857, USA

Set-Aside

NONE

Documents

This scope was carved out of FY27_OMSupportServices.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Source Sought Notice - IHS Operation & Maintenance Support Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedSep 18

subcontract

Response DeadlineSep 25

Submission deadline

Response Deadline

09/25/2026, 09:00:00 PM UTCin 6 days

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyDepartment Of Health And Human Services → Division Of Acquisitions Policy Hq

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → Division Of Acquisitions Policy Hq

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Provides end-user support and training for UFMS and related financial systems for prime contractors on Indian Health Service (IHS) projects. Resolves help desk tickets, creates training materials, and conducts user training sessions. Requires Public Trust Level 5 clearance. Delivers resolved user tickets and trained personnel.

Similar Contracts

Same NAICS industry code

7D20--Servicing Computrols and Tridium Niagara BAS | 36C10B26Q0827 | VA-27-00004994

Solicitation # 36C10B26Q0808

This Request for Information is issued by the Department of Veterans Affairs Technology Acquisition Center to conduct market research for qualified vendors capable of providing support and maintenance for the existing Computrols Building Automation System at the Charles George VA Medical Center. This is not a solicitation for bids or proposals, and responses will not be accepted as binding offers. The government is seeking information to determine the acquisition strategy and is requesting feedback on the draft Performance Work Statement, including any recommended changes or ambiguities. Interested vendors must submit their company details, UEI number, and business size status under NAICS code 541513 by 9:00 AM EST on September 8, 2026. Submissions should also include information regarding any held GSA or NASA SEWP V schedules and confirmation of SBA Veteran Small Business Certification. Responses must be emailed to the designated contract specialists and include the reference number 36C10B26Q0808 in the subject line.

Technology Acquisition Center Nj (36C10B)

POSTED

about 8 hours ago

DEADLINE

Application Platform ServicesThe Application Platform Services subcontract is issued for the Teacher Retirement System of Texas to provide specialized technical support and optimization for application platforms and cloud services. The scope of work focuses on implementing cloud architecture, establishing data-driven decision-making infrastructure, and performing comprehensive platform engineering and systems optimization to deliver highly configured cloud environments. This opportunity falls under NAICS code 541513 and was posted on September 18, 2026, with a response deadline of October 21, 2026. The contract is designed for prime contractors supporting TRS projects to ensure the delivery of optimized application platforms and efficient cloud service configurations.

Teacher Retirement System of Texas

POSTED

about 21 hours ago

DEADLINE

in about 1 month

Arise Care System Hosting and Technical MaintenanceThe Arise Care System Hosting and Technical Maintenance subcontract provides critical technical support and cloud hosting infrastructure for the Alabama Department of Human Resources Child Care Services. The selected provider is responsible for monitoring and resolving software issues, implementing system enhancements, and maintaining the proprietary Arise Care Management System to ensure a fully operational environment with documented uptime. This opportunity falls under NAICS code 541513 and requires the contractor to be enrolled in E-Verify. Interested parties must submit their responses by September 24, 2026, to support the agency's goal of delivering a stable and efficient management system for workforce development and child care services.

Child Care Services & Workforce Development

POSTED

about 23 hours ago

DEADLINE

IT Managed Services (Ongoing Operations)The Township of Wellington North is seeking a subcontractor for IT Managed Services to provide ongoing operating maintenance for the ERP environment used by prime contractors on municipal projects. The scope of work includes system administration, software updates, technical support, and hosting management utilizing cloud infrastructure and help desk ticketing systems. The selected provider must adhere to ITIL or similar service management standards to ensure SLA-based system availability and support. This subcontract opportunity is categorized under NAICS code 541513, with a response deadline of November 13, 2026.

Township of Wellington North

POSTED

DEADLINE

in about 2 months

Ongoing Technical Support & MaintenanceThis subcontract for the Massachusetts Trial Court OCM provides ongoing technical support, maintenance, and software updates for a PPM platform used by prime contractors. The scope of work includes monitoring system uptime, applying necessary patches, providing help desk support, and managing disaster recovery through specific RTO and RPO standards. All services must adhere to a documented Service Level Agreement to ensure consistent system availability and the timely resolution of technical support tickets. The opportunity is categorized under NAICS code 541513 and is based in Boston, Massachusetts. Interested parties must respond by October 9, 2026, following the posting date of September 18, 2026.

1107TRC01 - Trial Court - OCM

POSTED

DEADLINE

Managed IT & Cyber SecurityThis subcontract for Big Life Schools focuses on the comprehensive management of IT infrastructure across various schools and nurseries. The scope of work includes network management, server maintenance, connectivity, web filtering, cyber security, and device management, as well as providing dedicated helpdesk support and backup services. The provider is responsible for maintaining a secure network environment and delivering regular uptime reports and ticket resolution metrics. A critical requirement of the contract is strict adherence to established cyber security standards, specifically Cyber Essentials. Interested parties must submit their responses by October 7, 2026, to be considered for this operational support role.

Big Life Schools

POSTED

DEADLINE

Webmaster and SharePoint Administration ServicesThis subcontract for Webmaster and SharePoint Administration Services supports prime contractors on Commander Naval Surface Forces Pacific projects. The role involves performing web administration and help desk functions, including managing public website updates, SharePoint portals, and user access rights. Key responsibilities include optimizing content for searchability, organizing chronological archives, and ensuring compliance with SECNAVINST 5720.47B. The project requires proficiency in Microsoft SharePoint, SharePoint Designer, InfoPath, and Visio to deliver maintained web portals and detailed help desk logs. This opportunity is associated with the Navsup Flt Logistics Ctr San Diego under the Department of Defense, with the place of performance located in San Diego. The response deadline for this effort is September 25, 2026.

Navsup Flt Logistics Ctr San Diego

POSTED

DEADLINE

Deployment & Field Installation ServicesThis subcontract for Deployment and Field Installation Services supports prime contractors on Indian Health Service PATH EHR projects. The scope of work involves the physical deployment and configuration of devices, including unboxing, installing, and connecting hardware to the network using specific imaging software and deployment tools to ensure all end-user devices are fully functional at designated sites. The opportunity is managed by the Department of Health and Human Services under the Division of Acquisitions Policy Hq and is categorized under NAICS code 541513. This is an Indian Economic Enterprise set-aside with a response deadline of September 28, 2026.

Division Of Acquisitions Policy Hq

POSTED

DEADLINE

Contracts Database (KDB) Management and MaintenanceThis subcontract opportunity with the Department of Defense, specifically for the AFDW PK agency, focuses on the management and maintenance of the Knowledge Database for prime contractors on Air Force Cost Analysis Agency projects. The selected provider will be responsible for data entry, record correction, and feature updates utilizing KDB Tools, DTM Hub, and the DAF e-Library. Key deliverables include an updated KDB database, revised user guides, and the delivery of both virtual and in-person training courses within the National Capital Region. The contract is designated as a total Small Business Set Aside under NAICS code 541513. Personnel must have CAC access to perform the required duties. Interested parties must submit their responses by October 19, 2026, at 5:00 PM.

POSTED

DEADLINE

MVS/QuickRef Maintenance and Technical SupportThe MVS/QuickRef Maintenance and Technical Support subcontract is issued by the Department of Agriculture's Ocp-Pod-Acq-Mgmt-Branch-Ftc for the Digital Infrastructure Services Center mainframe projects. The primary objective is to provide ongoing maintenance and technical support for the MVS/QuickRef online tool, ensuring that prime contractors have consistent access to critical programming information and message descriptions. This support specifically targets users of ISPF and CA-ROSCOE operating under the z/OS system to maintain high tool availability. This opportunity is designated as a total Small Business Set Aside under NAICS code 541513. The performance of the contract is located in Kansas City, and the response deadline for the solicitation is September 23, 2026.

Ocp-Pod-Acq-Mgmt-Branch-Ftc USDA

POSTED

DEADLINE

Pyxis Software Licensing & Technical SupportThe Pyxis Software Licensing and Technical Support subcontract supports prime contractors on Defense Health Agency projects at Brooke Army Medical Center. The scope of work involves the supply and management of annual software user licenses, firmware updates, and software upgrades. Key responsibilities include implementing STIG baselines and coordinating with Government Cybersecurity to ensure the security of network-connected medical devices. Compliance requirements include mandatory DoD IA Awareness Training and adherence to HIPAA and Privacy Act regulations. The contractor is expected to deliver active software licenses, updated firmware, and detailed technical support logs. This effort falls under NAICS code 541513 and is managed under the Department of Defense.

Defense Health Agency

POSTED

DEADLINE

Ongoing Software Maintenance and Support ServicesThis subcontract for Ongoing Software Maintenance and Support Services provides technical support and maintenance for the TopoDOT software suite used by prime contractors on Texas Department of Transportation projects. The scope of work includes performing software updates, applying patches, and providing technical troubleshooting through help desk support to maintain compatibility with evolving LiDAR data formats. The service provider is required to adhere to specific Service Level Agreements regarding response times and must deliver regular maintenance reports and documentation of resolved support tickets. This engagement falls under NAICS code 541513 and is managed through the Texas Department of Transportation.

Texas Department of Transportation

POSTED

DEADLINE

More opportunities from Department Of Health And Human Services → Division Of Acquisitions Policy Hq

Same awarding agency

Modernization & Emerging Tech (RPA/E-Invoicing)This subcontract opportunity, titled Modernization and Emerging Tech, supports federal financial modernization initiatives for prime contractors working on Indian Health Service projects. Managed by the Department of Health and Human Services Division of Acquisitions Policy HQ, the project focuses on the engineering and integration of Robotic Process Automation tools to automate financial processes and the implementation of G-invoicing standards. The primary objectives include delivering automated workflows and establishing e-invoicing systems. The performance location for this contract is Rockville, Maryland, under NAICS code 541512. Due to the nature of the work, personnel are required to hold a Public Trust Level 5 clearance. Interested parties must respond by the deadline of September 25, 2026.

Computer Systems Design Services

POSTED

DEADLINE

Financial Reconciliation & Audit SupportThis subcontract opportunity with the Department of Health and Human Services, specifically the Division of Acquisitions Policy HQ, focuses on providing financial reconciliation and audit readiness support for prime contractors on Indian Health Service projects. The selected provider will be responsible for validating financial transactions and resolving discrepancies within cash, accounts receivable, and suspense accounts using systems such as GTAS, CARS, IPP, and G-invoicing. All work must adhere to HHS Policy PM-2008-4 and A-123 standards to ensure the delivery of comprehensive reconciliation reports and audit-ready documentation. The project is based in Rockville, Maryland, and falls under NAICS code 541219. Due to the nature of the financial oversight and government systems involved, personnel are required to hold a Public Trust Level 5 clearance. Interested parties must respond by September 25, 2026.

Other Accounting Services

POSTED

DEADLINE

Financial Reporting & Data Integration (FBIS/ANSWERS)This subcontract opportunity with the Department of Health and Human Services involves the development, enhancement, and maintenance of FBIS and ANSWERS reports for prime contractors supporting Indian Health Service projects. The scope of work focuses on Oracle BI/OBSEE reporting, ETL data integration, and the validation of records against source systems to deliver integrated data streams and accurate financial reports. The project is based in Rockville, Maryland, and requires personnel to hold a Public Trust Level 5 clearance. Interested parties must respond by September 25, 2026, for this requirement categorized under NAICS code 541511.

Custom Computer Programming Services

POSTED

DEADLINE

Oracle UFMS Functional & Technical SupportThis subcontract for Oracle UFMS Functional and Technical Support provides operations and maintenance support for UFMS modules on Indian Health Service projects. The scope of work includes performing system patches, upgrades, troubleshooting, and module support for User Provisioning, iProcurement, Purchasing, Accounts Receivable, Accounts Payable, and General Ledger using Oracle Federal Financials Release 12.2.9. The primary objectives are to ensure maintained system availability and the resolution of functional tickets. The contract is managed by the Department of Health and Human Services under the Division of Acquisitions Policy Hq, with a place of performance in Rockville, Maryland. Personnel assigned to this project must possess a Public Trust Level 5 or 6 clearance. The opportunity is categorized under NAICS code 541512.

Computer Systems Design Services

POSTED

DEADLINE

Qlik Dashboard & Analytics DevelopmentThe Qlik Dashboard and Analytics Development subcontract focuses on the design, development, and maintenance of financial and operational dashboards for prime contractors supporting Indian Health Service projects. The scope of work involves data modeling, visualization, and performance optimization, specifically integrating QlikSense and QlikView with Hyperion and enterprise data marts to deliver executive dashboards, operational reports, and financial KPI trend analyses. This opportunity is issued by the Department of Health and Human Services under the Division of Acquisitions Policy HQ, with the place of performance located in Rockville, Maryland. Qualified candidates must possess a Public Trust Level 5 clearance. The solicitation is categorized under NAICS code 541511, with a response deadline of September 25, 2026.

Custom Computer Programming Services

POSTED

DEADLINE

Deployment Support & Technical AssistanceThis subcontract for Deployment Support and Technical Assistance focuses on providing technical support and at-the-elbow assistance for prime contractors working on Indian Health Service PATH EHR projects. The scope of work includes troubleshooting installation issues, performing user orientation via remote support tools and ticketing systems, and delivering comprehensive technical support logs to ensure successful user onboarding. The opportunity is issued by the Department of Health and Human Services under the Division of Acquisitions Policy Hq and is designated as an Indian Economic Enterprise set-aside. It falls under NAICS code 541519, with a posting date of September 18, 2026, and a response deadline of September 28, 2026.

Other Computer Related Services

POSTED

DEADLINE

Software Licensing & ProvisioningThis subcontract, titled Software Licensing and Provisioning, is issued by the Department of Health and Human Services under the Division of Acquisitions Policy HQ. The contract focuses on providing software licenses and operating system images for prime contractors working on Indian Health Service PATH EHR projects. Key responsibilities include the procurement and management of license keys, ensuring software compatibility with the PATH EHR system through specific OS and security software, and the delivery of validated installation media. The opportunity is designated as a subcontract with a set-aside for Indian Economic Enterprises under NAICS code 334611. It was posted on September 18, 2026, with a response deadline of September 28, 2026.

Software Reproducing

POSTED

DEADLINE

End User Device Hardware SupplyThis subcontract opportunity, titled End User Device Hardware Supply, is issued by the Department of Health and Human Services under the Division Of Acquisitions Policy Hq. The contract focuses on providing physical hardware for prime contractors working on Indian Health Service PATH EHR projects. The selected provider will be responsible for sourcing, warehousing, and shipping a variety of equipment, including laptops, tablets, workstations, monitors, and peripherals, ensuring all hardware is compatible with specific EHR software requirements and delivered to designated IHS sites. The opportunity is categorized under NAICS code 423430 and is specifically set aside for Indian Economic Enterprises. It was posted on September 18, 2026, with a response deadline of September 28, 2026. This procurement ensures that the necessary technological infrastructure is in place to support the deployment and functionality of electronic health records across various health service locations.

Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

POSTED

DEADLINE

PhD-Level Demographic Research & Statistical Analysis Services

Solicitation # 75H70426Q00033

The Department of Health and Human Services, Indian Health Service (IHS), is seeking a single firm-fixed-price purchase order for PhD-level demographic research and statistical analysis services. This total small business set-aside under NAICS 518210 supports the Division of Program Statistics in correcting racial misclassification in vital statistics and producing critical demographic reports for American Indian and Alaska Native populations, including reports on life expectancy and trends in Indian health. The scope of work includes applying approved adjustment methodologies to mortality and natality datasets, providing machine-readable SAS and R code, and delivering monthly progress reports. The contract requires a Lead Demographer and mandates strict quality standards, including 100 percent accuracy for reported figures and full reproducibility of all submitted code. The period of performance consists of a one-year base period from October 2026 to October 2027, followed by four optional one-year extensions and a potential six-month service extension, totaling a maximum duration of five and a half years. While work is primarily performed at the contractor's location, the awardee must conduct four one-week trips per year to the IHS Headquarters in Rockville, Maryland. Award will be based on a best-value tradeoff approach, where technical factors and management approach are prioritized over price. Evaluation focuses on the contractor's technical approach to racial-misclassification adjustment, corporate experience in federal data environments, and the qualifications of the proposed Lead Demographer. All deliverables are subject to a 15-business-day government inspection period and must comply with HIPAA regulations and IHS information security protocols.

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

DEADLINE

ISBEE: Brand Name-Grammarly Business Enterprise (Base + 2)

Solicitation # 75H70426Q00025

Solicitation 75H70426Q00025 is a request for a firm-fixed-price purchase order to procure brand-name Grammarly Business Enterprise licenses for approximately 600 employees of the Indian Health Service (IHS). This acquisition is a 100 percent set-aside for Indian Small Business Economic Enterprises (ISBEE) under the Buy Indian Act. The software is intended to enhance professional writing capabilities through advanced proofreading, paragraph rewriting, and team collaboration tools, requiring seamless integration across desktop and web applications. The contract structure consists of a 12-month base period starting September 25, 2026, with two subsequent 12-month option periods, as updated by Amendment 00001. The government will award the contract based on the Lowest Price Technically Acceptable (LPTA) method, evaluating offers on a pass/fail basis for technical acceptability. To be eligible, offerors must be authorized Grammarly resellers and provide a self-certification of their status as an Indian Economic Enterprise. Stringent security and compliance standards are required, including adherence to Section 508 accessibility guidelines, NIST SP 800-53 Moderate baseline, and annual SOC 2 Type II audits. Additionally, the contractor must ensure that government data is processed transiently and must execute a HIPAA Business Associate Agreement if handling protected health information. All quotes and required documentation must be submitted electronically to the contracting officer by September 22, 2026.

Other Computer Related Services

POSTED

DEADLINE

Source Sought Notice - IHS Operation & Maintenance Support Services

Solicitation # FY27_OMSupportServices

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS