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IT Operations & Help Desk Support (Tier 2+)

Open

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract supports Tier 2 and Tier 3 help desk operations for enterprise workstations and network services at the Pentagon and National Capital Region, focusing on advanced technical troubleshooting, system patching, and resolution of complex IT issues. Support is required to maintain operational readiness for critical defense infrastructure, with performance centered at the Washington, D.C. area, specifically targeting the 20301 zip code. The work falls under NAICS code 541512 for computer systems design and related services, and is structured as a subcontract under the Department of Defense’s It Contracting Division - PL83. The contract is posted with a future effective date in June 2026, indicating it is a planned procurement opportunity rather than an active award. All technical execution must align with DoD standards for security, compliance, and system uptime in a high-sensitivity government environment.

General Info

Tier 2/3 help desk for Pentagon IT systems, DC location, DoD compliance, effective June 2026.

Agency

Department Of Defense → It Contracting Division - PL83

NAICS

541512 - Computer Systems Design Services

Place of Performance

Washington, DC, 20301, USA

Set-Aside

NONE

Documents

This scope was carved out of HC102820F0943.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Engineering and Development for the Enterprise (ED-E)

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Timeline

PostedJun 23

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → It Contracting Division - PL83

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → It Contracting Division - PL83

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 2 and Tier 3 help desk support for enterprise workstations and network services in the Pentagon and NCR, including troubleshooting and patching.

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