ID 6575748 - DFE – OITFET - Provision, Implementation, and Support of a Case Management System, Customer Portal and Integration with a Public Register

The Department for the Economy, specifically the Office of the Industrial Tribunals and Fair Employment Tribunal, requires the provision, implementation, and support of a Case Management System, a Customer Portal, and integration with their Public Register. The scope includes the delivery of core systems and ongoing support, with options for additional service days for innovation and continuous improvement, training days, and storage. All suppliers and relevant subcontractors must hold a valid ISO/IEC27001:2022 certificate or an equivalent standard. The contract is estimated to run from January 29, 2027, to December 30, 2031, with potential extensions in a 2+2+1 year structure, possibly extending the performance period to December 30, 2036. Performance will take place in Northern Ireland. Award decisions will be based on a weighted evaluation comprising total contract price at 30 percent, effectiveness of solution at 18.20 percent, development and implementation at 17.50 percent, social value methodology at 10.50 percent, security at 9.10 percent, contract and account management at 8.40 percent, and hosting and data handling at 6.30 percent.