This Government Contract opportunity from Connecticut was posted on June 26, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
IT Operations & Help Desk Support
Contract Overview
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The City of Waterbury is seeking a subcontractor to provide comprehensive IT operations and help desk support services, with a strong emphasis on rapid response and service reliability. The contract requires the vendor to deliver responsive technical assistance, including a guaranteed one-hour response time for critical system outages, ensuring minimal disruption to essential city operations. Consistent adherence to established service time standards is mandatory, reflecting a commitment to high-performance IT support that meets or exceeds operational expectations. This solicitation, classified under NAICS code 541519 for other computer-related services, is open for bidding with a response deadline of July 15, 2026. The opportunity is structured as a subcontract, and while no specific set-aside provisions are outlined, interested parties must ensure full compliance with all service level requirements tied to response times, availability, and system reliability. The place of performance and point of contact details are not specified, but all work is expected to support the City of Waterbury’s internal IT infrastructure and end-user needs within Connecticut. Interested vendors should access the full solicitation details via the provided online portal.
General Info
Agency
NAICS
Place of Performance
CT, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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