Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

IT Service Desk & User Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This 8a competed subcontract for the Environmental Protection Agency Region 7 Contracting Office provides end-user support and service desk operations for prime contractors on Region 10 projects. Based in Seattle, the contract focuses on managing incident volume and performing trend analysis through ITSM tools and remote support software aligned with ITIL4 standards. The selected provider is responsible for delivering resolved technical incidents and monthly operations status reports. Due to the nature of the work, all personnel must undergo a Personnel Background Investigation and obtain a PIV card to ensure secure system access.

General Info

8a subcontract providing EPA Region 7 end-user support and service desk operations in Seattle.

Agency

Environmental Protection Agency → Region 7 Contracting Office

NAICS

541519 - Other Computer Related Services

Place of Performance

Seattle, KS, 98101, USA

Set-Aside

8A

Documents

This scope was carved out of 68HE0726R0002.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

7E--R10 Multi-Regional Information Technology Support Services (MRITSS)

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 24

subcontract

Ready to pursue this opportunity?

Get full access to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyEnvironmental Protection Agency → Region 7 Contracting Office

ContactsNo contacts available

OfficeN/A

Organization / AgencyEnvironmental Protection Agency → Region 7 Contracting Office

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Performs end-user support and service desk operations for prime contractors on EPA Region 10 projects. Manages incident volume and performs trend analysis using ITSM tools and remote support software in accordance with ITIL4 standards. Requires Personnel Background Investigation (PBI) and PIV card for system access. Delivers resolved technical incidents and monthly operations status reports.

Similar Contracts

Same NAICS industry code

Cybersecurity Compliance and RMF AccreditationThe Cybersecurity Compliance and RMF Accreditation subcontract supports prime contractors on U.S. Air Force software projects by providing comprehensive cybersecurity hardening. The scope of work includes developing System Security Plans, performing penetration testing and vulnerability scans using tools such as Nessus or ACAS, and managing the Risk Management Framework process to deliver a final Authority to Operate package. This opportunity is a total small business set-aside under NAICS code 541519. Qualified personnel must hold CISSP or CISM certifications to perform the required services. Interested parties must submit their responses by November 25, 2026.

POSTED

about 5 hours ago

DEADLINE

Mosquito Liquid Handler Software Support and TroubleshootingThis subcontract, titled Mosquito Liquid Handler Software Support and Troubleshooting, involves providing comprehensive technical support for prime contractors working on National Institutes of Health laboratory projects. The scope of work includes remote and on-site software troubleshooting, as well as the installation of proprietary software upgrades specifically for Mosquito nanoliter liquid handlers to ensure optimal system performance. To successfully deliver fully operational software systems, the contractor must have access to proprietary OEM software source code and update packages. This opportunity is categorized under NAICS code 541519 and is associated with the Department of Health and Human Services. The response deadline for this requirement is November 11, 2026.

National Institutes Of Health Olao

POSTED

about 5 hours ago

DEADLINE

Certified Data Sanitization and Media DisposalThis subcontract for Certified Data Sanitization and Media Disposal supports prime contractors on PAE MC projects for the Department of Defense. The selected provider will be responsible for the verified sanitization of SSDs and SD cards using industrial wiping or degaussing equipment, ensuring all processes strictly adhere to NIST 800-88 standards. Additionally, the contractor will manage the physical disposition of retired assets and provide formal sanitization verification reports upon completion. The work is to be performed in Quantico, Virginia, under NAICS code 541519. Interested parties must submit their responses by the deadline of December 4, 2026.

POSTED

about 5 hours ago

DEADLINE

in about 1 month

CMMC and NIST SP 800-171 Compliance SupportThis subcontract opportunity with the U.S. Air Force focuses on providing cybersecurity auditing and implementation services for prime contractors engaged in SBIR projects. The primary objective is to ensure compliance with NIST SP 800-171 and prepare organizations for CMMC certification. Key responsibilities include conducting gap analyses, implementing necessary security controls within development environments, and producing critical compliance documentation such as the System Security Plan and the Plan of Action and Milestones. The project is designated as a Total Small Business Set-Aside under NAICS code 541519, specifically targeting firms with fewer than 500 employees to meet SBIR/STTR mandates. Interested parties must submit their responses by November 25, 2026. The ultimate goal of the engagement is to deliver a fully documented and compliant security posture that meets Department of Defense standards.

POSTED

about 5 hours ago

DEADLINE

Nationwide Technical Support and Content ManagementThis subcontract, titled Nationwide Technical Support and Content Management, supports the LexiDrug for Dentistry platform for prime contractors working on Department of Veterans Affairs projects. The scope of work involves managing critical clinical data, including drug alerts, interactions, toxicology reports, MSDS sheets, and instructional videos, while utilizing a content management system to ensure the clinical knowledge base remains current. In addition to content management, the contract requires the provision of nationwide help desk support for VHA users and the continuous monitoring of system uptime. Managed under NAICS code 541519 for Rpo Central within the Department of Veterans Affairs, the agreement ensures the delivery of ongoing technical assistance and a reliable, updated resource for dental clinical data.

Rpo Central (36C24C)

POSTED

about 5 hours ago

DEADLINE

FY27 COMCAST GOVERNMENT SERVICES LLC FY27 OPTION YEAR EXERCIZED

Solicitation # FY27OYCOMCASTGOVERNMENTSERVICES

Department Of Justice US Marshal Service

POSTED

about 5 hours ago

DEADLINE

Pilot Training Transformation Device Support Services IV (PTT DSS IV)

Solicitation # FA300227RDSS4

The Pilot Training Transformation Device Support Services IV (PTT DSS IV) is a firm fixed price contract awarded as a total small business set-aside to provide comprehensive maintenance and support for immersive pilot training devices. The contractor is responsible for the installation, maintenance, and support of 142 Immersive Training Devices, including common, enhanced, and helicopter classifications, as well as up to 17 Instructor Operating Stations. These services are performed across multiple locations, including Joint Base San Antonio Randolph, Columbus AFB, Laughlin AFB, Vance AFB, Sheppard AFB, and Fort Rucker. The scope includes maintaining a common software interface for PTT components and providing hardware solutions for cockpit simulation and on-premises network architecture. The contract is structured with a base period from December 22, 2026, to December 21, 2027, with two subsequent one-year option periods. Award is based on a competitive best value subjective tradeoff, where past performance is significantly more important than price. Technical requirements are evaluated on a pass/fail basis across five subfactors, including quality control and technical objectives. Key administrative requirements include the use of the Wide Area WorkFlow system for invoicing, adherence to DoDI 5200.48 for safeguarding controlled unclassified information, and the submission of an organizational conflict of interest mitigation plan within ten business days of award.

FA3002 338 Ess Cc

POSTED

about 5 hours ago

DEADLINE

iSite CMP License Renewal

Solicitation # 80NSSC27948147Q

NASA Shared Services Center

POSTED

about 5 hours ago

DEADLINE

FDIC - Salesforce Enterprise Agreement – Subscription Licenses/Maintenance

Solicitation # CORHQ-26-Q-0400

POSTED

about 5 hours ago

DEADLINE

Cloud Based Data Management, Analytics, and Reporting Solution to Replace SAS

Solicitation # AWStoSAS

Privatization - Co

POSTED

about 5 hours ago

DEADLINE

SMS Platform Maintenance and Technical Support ServicesThis subcontract for SMS Platform Maintenance and Technical Support Services involves providing technical maintenance and optimization for SMS delivery platforms supporting prime contractors on Pakistan State Oil Company Ltd projects. The scope of work includes monitoring system uptime, troubleshooting carrier delivery failures, updating API configurations, and applying security patches to the messaging interface. The service provider will utilize API management software and network monitoring tools to ensure operational efficiency, delivering regular maintenance reports and system uptime logs. The project is based in Pakistan and falls under NAICS code 541519. Interested parties must note the response deadline of November 11, 2026, following the posting date of October 28, 2026. This engagement focuses on maintaining the stability and security of the messaging infrastructure essential for the agency's operational communications.

Pakistan State Oil Company Ltd

POSTED

about 6 hours ago

DEADLINE

Vendor Cybersecurity Review ServicesThis subcontract for Vendor Cybersecurity Review Services supports the State University of New York University-wide Benefits Office by providing specialized security and risk assessments of third-party vendors. The selected provider will be responsible for conducting annual cybersecurity reviews and evaluating vendor security postures through the application of risk assessment frameworks and auditing tools. The primary deliverable for this engagement is the production of annual vendor cybersecurity review reports. Qualified candidates must hold professional certifications, specifically CISSP or CISA, to ensure the technical rigor of the assessments. The solicitation was posted on October 28, 2026, with a response deadline of November 27, 2026. This opportunity falls under NAICS code 541519 and is designed to mitigate third-party risk for prime contractors operating within the SUNY system.

State University of New York (SUNY)

POSTED

about 13 hours ago

DEADLINE

More opportunities from Environmental Protection Agency → Region 7 Contracting Office

Same awarding agency

R10 Lab: Region 10 Manchester Laboratory Facility

Solicitation # 68HE0726R0038

The Environmental Protection Agency's Region 7 Contracting Office is soliciting proposals for the operation and maintenance services of the Region 10 Manchester Laboratory facility located in Port Orchard, Washington. This solicitation, identified by number 68HE0726R0038, falls under NAICS code 561210 and is specifically set aside for Service-Disabled Veteran-Owned Small Businesses. Interested parties must submit their responses by the deadline of November 23, 2026. The procurement process is being managed by the primary point of contact, Shaneka McKinney, with the contracting office based in Lenexa, Kansas.

Facilities Support Services

POSTED

DEADLINE

66--R10 Lab: Biotage® Horizon 3100 Oil & Grease (Automated SPE) Extraction System "

Solicitation # 68HE0727Q0001

The Environmental Protection Agency's Region 7 Contracting Office is seeking a Biotage Horizon 3100 Oil and Grease Automated SPE Extraction System or an equivalent model for the R10 Lab. This presolicitation, identified by solicitation number 68HE0727Q0001 and NAICS code 334516, is expected to be issued around October 9, 2026, with the official request for quotation posted on the Unison Marketplace website. The equipment will be utilized at a performance location in Port Orchard, Washington. Interested parties can coordinate with the primary point of contact, James Arnold, regarding this procurement. The acquisition is being managed by the office located in Lenexa, Kansas.

Analytical Laboratory Instrument Manufacturing

POSTED

DEADLINE

Vehicle Recompete: Idc 68HE0724D0004This HUBZone set-aside contract, managed by the Environmental Protection Agency's Region 7 Contracting Office, focuses on remedial action for residential properties within Operable Unit 1 of the Caney Superfund site. The vehicle has an overall ceiling of 15,961,697.19 dollars and an ordering period that remains active until July 7, 2027. Currently, there is one active task order valued at 5,180,656.90 dollars awarded to LPS Kemron JV LLC. The contract is classified as a full recompete under NAICS code 562910, with Arlo Hurst serving as the primary point of contact.

Remediation Services

POSTED

DEADLINE

Emergency IT Response ServicesThis 8a competed subcontract for Emergency IT Response Services supports prime contractors on EPA Region 10 projects. The selected provider will deliver rapid-response IT support for emergency activities, deploying to various CONUS locations to restore IT services using mobile kits and emergency communication tools. Performance is centered in Seattle, Washington, under the oversight of the Region 7 Contracting Office of the Environmental Protection Agency. Personnel assigned to this contract must undergo a Personnel Background Investigation and obtain a PIV card to meet security requirements. The scope of work focuses on the deployment of specialized technical resources to ensure operational continuity at emergency sites. This opportunity is categorized under NAICS code 541519.

Other Computer Related Services

POSTED

DEADLINE

Cybersecurity Compliance & MonitoringThis 8a competed subcontract for the Environmental Protection Agency Region 7 Contracting Office focuses on providing cybersecurity compliance and monitoring for prime contractors on projects within EPA Region 10. Based in Seattle, the contractor is responsible for performing monthly vulnerability scanning and implementing Information Security Continuous Monitoring in accordance with OMB M-14-03 using SCAP tools. Key requirements include strict adherence to NIST SP 800-171 and 800-53 standards, as well as mandatory Personnel Background Investigations for all staff. The primary deliverables consist of monthly vulnerability and SCAP reports to ensure ongoing security posture and regulatory compliance under NAICS code 541519.

Other Computer Related Services

POSTED

DEADLINE

IT Training ServicesThis 8a competed subcontract for IT Training Services supports the Environmental Protection Agency Region 7 Contracting Office, with performance based in Seattle. The contractor is responsible for developing and delivering IT systems and security protocol training for prime contractors on EPA Region 10 projects. All user and information security training must be compliant with NIST SP 800-53 Rev 5 and delivered via e-learning platforms. Key deliverables include completed training sessions, comprehensive documentation, and materials that meet Section 508 compliance standards. Due to the nature of the work, all assigned personnel must undergo a Personnel Background Investigation. The contract falls under NAICS code 611430 and was posted on November 24, 2025.

Professional and Management Development Training

POSTED

DEADLINE

IT Asset & Inventory ManagementThis 8a competed subcontract with the Environmental Protection Agency Region 7 Contracting Office focuses on IT asset and inventory management for prime contractors on Region 10 projects. Based in Seattle, the contract involves managing the full lifecycle of IT equipment, including inventory control, equipment management, and the packaging and shipment of hardware using specialized inventory management software. The service provider must ensure strict adherence to FAR 52.245-1 Government Property standards and provide accurate inventory logs. Additionally, all personnel assigned to the project are required to undergo a Personnel Background Investigation to meet security requirements.

Other Computer Related Services

POSTED

DEADLINE

Network & Server AdministrationThis 8a competed subcontract for the Environmental Protection Agency Region 7 Contracting Office involves providing network configuration and server administration for prime contractors on Region 10 projects. Based in Seattle, the scope of work includes managing enterprise servers, network switches, routers, and firewalls to ensure a maintained network environment and consistent system uptime. The project requires strict adherence to NIST SP 800-53 and 800-171 security standards. Personnel must undergo a Background Investigation and obtain a PIV card to perform the work. The primary objective is the delivery of a stable server environment supported by detailed system uptime reports.

Computer Systems Design Services

POSTED

DEADLINE

7E--R10 Multi-Regional Information Technology Support Services (MRITSS)

Solicitation # 68HE0726R0002

The Environmental Protection Agency Region 7 Contracting Office is issuing a special notice for an upcoming solicitation, number 68HE0726R0002, for the Region 10 Multi-Regional Information Technology Support Services (MRITSS). This performance-based support services contract is structured as a multiple award vehicle using Blanket Purchase Agreements and is set aside for 8a competed firms under NAICS code 541519. The primary objective is to provide non-personnel IT support services across several locations, including the Region 10 Headquarters in Seattle, Washington, and various operations offices in Anchorage, Alaska; Boise, Idaho; Portland, Oregon; Lacey, Washington; Manchester, Washington; and a remote office in Richland, Washington. The scope of work is divided into six primary tasks: service desk support, user training, network administration support, inventory control, special projects, and emergency support. Key responsibilities include network configuration, server administration, IT equipment management, and the secure handling of sensitive information in compliance with NIST SP 800-171 and 800-53 standards. The contractor is also responsible for packaging equipment for shipment and ensuring all deliverables meet strict quality levels for accuracy, timeliness, and Section 508 compliance. Administrative requirements include monthly reporting of invoice discrepancies and the provision of a complete employee list to the Contracting Officer's Representative for system access.

Other Computer Related Services

POSTED

DEADLINE

IT Equipment Inventory and Asset ManagementThe contract involves comprehensive tracking and management of IT assets such as workstations, servers, and peripherals across multiple offices of the Environmental Protection Agency (EPA), specifically managed through the Region 7 Contracting Office. Its scope includes supporting the deployment and decommissioning of equipment while ensuring compliance with government property tracking regulations. This subcontract is categorized under an 8a competed set-aside and falls within the NAICS code 541512, which relates to computer systems design services. The place of performance for this contract is Seattle, with the zip code 98101. The main responsibilities focus on inventory control and asset management to maintain accurate records of EPA IT equipment throughout its lifecycle. The contract emphasizes adherence to federal requirements for property accountability and efficient management, contributing to the agency’s operational readiness and data integrity.

Computer Systems Design Services

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS