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IT Service Desk & User Support

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Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This 8a competed subcontract for the Environmental Protection Agency Region 7 Contracting Office provides end-user support and service desk operations for prime contractors on Region 10 projects. Based in Seattle, the contract focuses on managing incident volume and performing trend analysis through ITSM tools and remote support software aligned with ITIL4 standards. The selected provider is responsible for delivering resolved technical incidents and monthly operations status reports. Due to the nature of the work, all personnel must undergo a Personnel Background Investigation and obtain a PIV card to ensure secure system access.

General Info

8a subcontract providing EPA Region 7 end-user support and service desk operations in Seattle.

Agency

Environmental Protection Agency → Region 7 Contracting OfficeView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Seattle, KS, 98101, USA

Set-Aside

8A

Documents

This scope was carved out of 68HE0726R0002.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

7E--R10 Multi-Regional Information Technology Support Services (MRITSS)

AI Contract Breakdown

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Timeline

PostedNov 24

subcontract

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Organization & Contact Information

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AgencyEnvironmental Protection Agency → Region 7 Contracting Office

ContactsNo contacts available

OfficeN/A

Organization / Agency

Environmental Protection Agency → Region 7 Contracting Office

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs end-user support and service desk operations for prime contractors on EPA Region 10 projects. Manages incident volume and performs trend analysis using ITSM tools and remote support software in accordance with ITIL4 standards. Requires Personnel Background Investigation (PBI) and PIV card for system access. Delivers resolved technical incidents and monthly operations status reports.

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