IT Support of the Defense Distribution Center Puget Sound

Solicitation SP3300-11-R-0008 is a request for a Firm-Fixed Price performance-based contract to provide IT support services for the Defense Logistics Agency Information Operations at the Defense Distribution Center Puget Sound in Washington. This procurement is a 100 percent set-aside for Service-Disabled Veteran-Owned Small Businesses under NAICS code 541513. The contract encompasses a base year and two option years for a total period of performance of three years. The selected contractor will provide Tier 1 and Tier 2 support for approximately 322 employees across three sites in the Bremerton area, with responsibilities including hardware maintenance, network and system administration, and troubleshooting for workstations, printers, and LAN infrastructure. Personnel assigned to this contract must adhere to strict Department of Defense baseline certifications and Computing Environment requirements, including specific certifications such as MCSE, RHCE, CCNA, and CISSP depending on their functional role. Security is a critical component of the requirement, necessitating compliance with DD Form 254 specifications for handling classified information and For Official Use Only material. Performance will be monitored via a Quality Assurance Surveillance Plan that establishes acceptable performance levels for response times and project completion, with potential monetary penalties of up to 10 percent monthly discount for failures. Evaluation factors for the award include a Quality Control Plan and a review of past performance from three relevant contracts within the last five years.