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IT Technical Support & Help Desk Services

Active

Federal

Response Deadline09/15/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for IT Technical Support and Help Desk Services supports prime contractors on projects for the Internal Revenue Service within the Department of the Treasury. Based in Lanham, Maryland, the scope of work involves managing technical support tickets, resolving system issues, and performing Root Cause Analysis to ensure operational efficiency. The contractor is responsible for tracking response and resolution times while maintaining strict adherence to SLA and FISMA compliance standards. Key deliverables include the production of SLA Performance Reports, Help Desk Support Performance Reports, and detailed RCA Reports using designated ticketing systems. The opportunity is categorized under NAICS code 541519, with a response deadline of September 15, 2026.

General Info

IT technical support subcontract for IRS in Lanham, MD, deadline September 15, 2026.

Agency

Department Of The Treasury → Internal Revenue ServiceView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Lanham, MD, 20706, USA

Set-Aside

NONE

Documents

This scope was carved out of 5000230074.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Tax Software and Support

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Timeline

PostedJul 20

subcontract

Response DeadlineSep 15

Submission deadline

Response Deadline

09/15/2026, 08:00:00 PM UTCin 6 days

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Organization & Contact Information

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AgencyDepartment Of The Treasury → Internal Revenue Service

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of The Treasury → Internal Revenue Service

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical maintenance and help desk support for prime contractors on IRS projects. Manages technical support tickets, resolves system issues, tracks response and resolution times, and performs Root Cause Analysis (RCA). Ensures SLA and FISMA compliance using help desk ticketing systems. Delivers SLA Performance Reports, Help Desk Support Performance Reports, and RCA Reports.

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